3 Star Tenerife Holidays

M. J.

My experience at this hotel raises serious concerns regarding minimum operating and safety standards. The building is in an advanced state of deterioration. There are areas where plaster is coming off, the finishes are visibly damaged, and the overall impression is that of a property that has not been properly maintained for years. The level of wear and neglect goes far beyond the idea of a “modest hotel” and enters the realm of failing to provide basic, decent accommodation conditions. In the room, the furniture was old and damaged, and cleanliness was severely lacking. The presence of cockroaches and ants is not merely unpleasant — it is unacceptable. The bathroom countertop was swollen from moisture and showed clear signs of mold. The doors appeared improvised and patched with panel pieces, which raises further concerns about safety and proper maintenance. Another problematic aspect is the pricing policy. Absolutely basic amenities are charged extra — including the TV remote control and the use of the safe. Practically every service is monetized separately, without the overall standard of the hotel justifying these additional costs. During the night, the room temperature was very low, making it impossible to rest properly. Ensuring a minimum level of thermal comfort should be a standard, not a luxury. Breakfast was below acceptable standards: limited options, poor organization, overcrowding, and a generally questionable level of hygiene. The dining area reflected the same lack of concern for quality. This is not about unrealistic expectations or excessive demands. It is about minimum standards of hygiene, safety, and decency. I believe this property should be seriously evaluated by the relevant authorities and by the platforms that promote it. I strongly advise caution to anyone considering a reservation here.

Jessica Gawlikowski

Firstly , let me start with the rooms.. the doors would not open we had to use force to get them to even budge , the door handles were broken making it such a difficult task getting out of the room each day. Several plugs were broken and not working / charging anything which was such a disappointment. Lights in the room were also all broken , main light wasn't working so we had to use the smaller ones which yet again was unnecessary and inconvenient. Nights were very cold with little bedding so we had to really wrap up in Several layers of clothing. Secondly, the kitchen and food was very limited the food was repeated and not very fresh... to the point where I discovered mould in my turkey. Thank goodness I saw the mould before I ate the turkey. This is simply unacceptable ! Food standard and safety should be a bare minimum and not a luxury. The service with some of the waiting staff was very uninviting and cold, we would sit at tables and then they would come and tell us to get up and find a new seat and with each seat we found we would be moved again. I thought this was a joke especially after a long day we were tired and wanted to sit and enjoy our food. As waiting staff it would have been easier if they just allocated us seats instead of us having to play games. Overall , I would not recommend this for long stays and for any families with allergies, small children ect. But the view was lovely and walkable distances to town, bus stops and beaches.

Dalton Small

Rooms were beautiful. Service was very nice, but at the restaurant if it wasn’t breakfast you were (at least me) treated like a pest. The location is amazing. Definitely not an area do single people. More for couples and retirees. Had to drive 30 minutes south to find singles. The views were breathtaking. The shower gave you enough pressure but wouldn’t stay warm long enough to get cleaned off. Spendy for the services you’re not receiving

Martka

First of all, I understand that price often reflects overall quality, so my expectations weren’t very high… But unfortunately, the stay still left a lot to be desired. Although the kitchens were well-equipped, there were no cleaning products, sponges, or cloths available to wash them, and all the glasses had a slight smell. We also found a cockroach in the bathroom, which was very unpleasant. One thing I really don’t understand: we were traveling as a group of 8. Six of us booked all-inclusive, and two were planning to upgrade on arrival. Because one of the six all-inclusive guests couldn’t make it, we kindly asked to simply update the name (the payment had already been made for the person who couldn’t come), so only one person would need to upgrade. The hotel wouldn’t lose anything, so it seemed like a win-win. But the lady at the reception refused, saying she didn’t trust us and believed the absent guest might still arrive. This was frustrating, especially as all payments had already been made upfront. It was also very cold at night, and a heater would have been useful. Electrical plugs were coming out of the walls, which is a serious safety concern. On the positive side, the location is good, and the rooms have nice, big balconies. The food was very average. Overall, I would say it’s acceptable for a short stay, but there’s no chance for returning.

Jonathan Hindley

Stayed end of January, all inclusive. Excellent value for money and good location. The rooms are in need of updating but spacious and comfortable. Decent food and drink, do have to use same beaker(unhygienic and awkward) 3 pools with plenty loungers. Great views and a good amount of activities. I would've stayed here again but after requesting a top floor weeks previous only to be given a middle floor on arrival was really frustrating, especially when im the only one to make that request and the hotel wasn't full!!

Tim Hamilton

My wife and I first stayed here 9 years ago and really enjoyed our stay. So we decided to come back with a couple of friends and we all had a great time. The breakfast buffet is excellent with a lot on offer, all the hot food is kept warm and refilled regularly along with all of the other food on offer (the coffee is also very good). All the staff from reception, to the restaurant and cleaners are all very friendly and helpful. Although the rooms are feeling a little dated, they are kept clean and have everything that you would need. The pool on the fifth floor is a nice spot to relax and get a drink from the bar and the gardens around the hotel are beautiful and well kept. My only criticism is that the rooms don't have air con, but as there is usually a breeze it isn't a huge issue. The hotel is up a rather steep hill, but this does mean fantastic views and the hotel does provide a bus service to a from Puerto De La Cruz and taxi's are very cheap between the town and hotel if you don't fancy the walk.

Tristan Trzesowski

We went there at the end of December last year, and are going again soon. This hotel complex has a lot of greenery around, it feels tropical and one of the outdoor swimming pools is covered with plexiglass what makes it perfect in case the weather outside isn't hot enough for one. The hotel has a free shuttle bus going to Mercadona, large shopping center located by the beach. Food at the breakfast was great as well.

Maame Dufie

Would I come back again? Definitely not. I am grateful for the help I received from the staff — both reception and waiters were lovely 🥰. The gardens are also well maintained and beautiful, which I appreciated. However, the rooms are just not my cup of tea — very outdated. You literally get what you pay for. I found spiders and cobwebs, and honestly, the least said about that, the better. I didn’t even bother to use the wardrobe. What disappointed me most was having to pay a £35 deposit for a fan and iron. In a hotel with no AC, I expected at least a fan to be a basic amenity upon check-in. Overall, I’m thankful for the kindness of the staff and the peaceful garden setting, but the accommodation itself really let it down.

Ger Waldock

Stayed here at the end of October. Really nice hotel. All the staff are amazing and a delight to deal with. They advised us on different activities to do with our 5 year old son. The room was spotless and the food is absolutely delicious. The only fault is the rooms really do need air conditioning but everything else is perfect.

Jojo von Hertzen

I wouldn't go again, not worth the price. Our Christmas holiday was a huge disappointment at this hotel and with the travel agency we used. I got food poisoning from the hotel restaurant and the next day there was a mouse running around. There were a lot of cockroaches in our bathroom that they couldn't poison and when we finally got a room change, it was really cold and there was a noisy renovation going on behind the room door. The female staff were nice and helpful, but the "2nd boss" downplayed my feedback and only believed it when my husband came to talk.