Centara Koh Chang Tropicana Resort

C G

We initially booked for 2 nights on Booking and got a cabana garden view which was probably the one cabana with a view of the back of the toilets so dark and no view of the beautiful gardens in this extensive jungle style hotel. It should be sold at a lower rate with warning however it didn’t spoil our stay as we booked for another 4 nights. Due to us not having plans we moved room another 2 times which gave us a good understanding of the different rooms on offer. We got a nice room far back from the beach which was a fab room but not if you want to be near the beach. The last few nights we took the top end cabana , huge with a few touches of luxury. Overall I rate the rooms well. This is an amazing garden , you feel like you are in the jungle and it’s the strength of the hotel. Overall this property is dated and could do with some upgrading but the location and beach is the best on the strip. The beach is beautiful with great loungers , attentive bar staff and they do 2 happy hours per day with good value drinks. The breakfast is good but not the best in Thailand , terrible coffee but the Thai coffee is delicious. The staff are all friendly and can’t do enough to help. There are lovely clean pools if you want a pool but the beach is so good we did not use it. They also gave an app that you connect to on arrival advising of all of the deals , u can chat with receptionist and order laundry to be collected. There are great local restaurants on the Main Street and an Italian which is managed by an Italian if you get sick of eating the same thing. Ask which Cabana you are getting when you book and you can’t go wrong. Would stay again.

David Morgan

An amazing resort. Unbelievable staff who are focused on making your stay absolutely memorable. The staff, from the front office to the gardeners are polite, focused and kind. They spare nothing to ensure your happiness. Great pools, beautiful gardens and wonderful restaurants. The restaurant looks out over the beach with marvellous sunsets. An amazing place to relax and unwind. Easy walk into town with everything you could possibly want or need. Laundry services and scooter hire abound along with a myriad of restaurants and money exchangers / ATM’s.

Veronika Vadovicova

Very beautiful, traditional resort with a gradual entrance to the beach and the sea. With a quiet surface. Almost barrier-free for people with disabilities and wheelchair users. Beautiful beach, beautiful garden around the accommodation. Great service and food. Especially the staff in the restaurant is exemplary. It is a place where you do not want to leave, or want to return again. I would point out one small flaw, however. It is boring here in the evening. Live music in the beach bar would put this resort on a pedestal.

Jason Edwards

An outstanding resort. I do regret only booking one night here. Others have noted that it is of an older construction and so it is but for me that is part of the attraction. When built they obviously used the highest standards of the day and so for me the quality is resplendent today. The room I stayed in was entry level I think. It was beautiful. So large, an enormous bed, wonderful balcony, pretty furniture all of wood (teak?). It is so perfectly Thai in appearance. The Resort is vast and my room was almost five minutes walk to the beach! But that's the price point so I accept that. There are two pools and one of those was right by my apartment. The other is on the beach. And what a beautiful beach!! Breakfast was awesome, the best I've had on Koh Chang. Special mention to the excellent peanut butter! The staff too are all happy, smiley and typically Thai. The stand out feature though has to be the setting: lush garden with myriad tropical plants and trees. Birds calling, squirrels darting about, it's incredible. I stayed in the low season when there were a few children but not enough to bother me. But I think as it gets nearer to November December then the place comes alive with families so it might not be as peaceful as I experienced. Certainly I noticed plenty of things for kids to do. DYOR. I'm coming back next year for sure. Big props to Mr Shein on reception - he's a top guy!💯

שי מתוק

We stayed at this hotel a year ago and had a great time, so we decided to come back – but this visit was completely disappointing. The first room we got had a very strong smell of urine or ammonia that filled the entire room and bathroom. We asked to change rooms, and they moved us to another one but when I went to take a shower, there was no water at all. When I called the reception, the staff said: “Let me check if there’s no water in the whole hotel or just in your room.” That’s simply unacceptable if there’s no water in the hotel, the staff should already know. It felt like they were trying to avoid responsibility instead of actually solving the problem. I asked to check out and get a refund, but they kept me waiting almost 40 minutes in the lobby before finally giving me a form confirming the refund. On top of that, there were also several power outages during that time. I didn’t book the cheapest room I chose the third level of rooms available yet we got a far, poorly maintained room with dirty floors all the way from the lobby to the rooms. We ended up leaving after just a few hours, not even staying for one night. The worst part was that no one tried to make things right. There was no sincere apology, no effort to improve our experience just quiet agreement to let us leave. They completely ruined the start of our vacation and left us with a bad feeling and deep disappointment. The only reason I’m giving 2 stars instead of 1 is the beautiful greenery and nature around the property it’s truly lovely and peaceful. At the moment, the hotel feels like a 3-star property at best, with disappointing service. It’s a shame this place has great potential, but until they seriously improve maintenance, service, and guest care, I won’t be coming back.