Doubletree By Hilton Hotel Izmir - Alsancak

Aneseh Ansari

We had a wonderful stay at this hotel. The location is excellent, and the atmosphere is warm and welcoming. What made our stay truly special was the outstanding staff. A special thank you to Alcer, Euren, and Corsv. They were incredibly kind, professional, and always willing to help with a smile. They made us feel genuinely welcome throughout our stay. My elderly mother arrived at the hotel at around 3:00 a.m., long before her room was ready. The staff kindly allowed her to stay in our room until her own room was available so she could rest. We truly appreciated their kindness and understanding. The breakfast was excellent, with a great variety of fresh food. The staff were always attentive and happy to prepare fresh toast for us. The swimming pool was clean and relaxing, and everyone we met was friendly, caring, and helpful. This is one of the best hotels we have stayed at. The exceptional hospitality and genuine kindness of the staff made our holiday even more memorable. We highly recommend this hotel and will definitely stay here again.

Renny Samosir

I had a wonderful stay at DoubleTree by Hilton Izmir Alsancak. The hotel was clean, comfortable, and in a great location. The breakfast was fresh and offered a good variety of choices. The staff were friendly, professional, and always willing to help. Everything exceeded my expectations, and I would definitely recommend this hotel to anyone visiting Izmir.

Madina N

I am generally willing to overlook shortcomings in amenities and management oversight but I expect staff engagement & loyalty recognition to be handled with genuine care. Loyalty is a reciprocal commitment & this property regrettably failed to honor its side of that understanding. As a Diamond member, I was upgraded to a suite, so my expectations for quality, attention to detail, & service were naturally even higher. The good: The breakfast variety was excellent, & the housekeeping staff as well as the breakfast service team were lovely and attentive. The bad – and there was a lot of it: Check-in: Upon arrival, the front desk never acknowledged my Diamond status – which is standard practice at Hilton properties. They also failed to provide any basic information about the hotel – no breakfast hours, no breakfast location, no pool hours, no fitness center operating times, & no directions on how to get to the fitness area or the pool. To make matters worse, the hotel layout is extremely confusing – only one specific elevator goes to the fitness level. We had to ask for everything. Room issues: The suite itself had multiple maintenance problems. The refrigerator had rust & plastic inside was broken. The bathroom lights was very dim – I asked if it could be fixed, but no one ever followed up. The magnifying mirror (the one with its own lighting) was blinking & unusable for makeup. On the last day of my stay, the heavy metal door handle in the bathroom literally fell off in my hand – a solid, weighty piece that could have caused serious injury had it landed on my foot. This is utterly unacceptable in any room, let alone a suite. Housekeeping oversight: While the cleaning staff were pleasant, they failed to check or refill the empty hair conditioner bottle after the first night. It remained empty throughout the remainder of my stay, with no one taking the initiative to replenish it. Gym: The fitness facilities were well below expectations for a hotel of this caliber. There were three treadmills, a bar, and some dumbbells but the shoulder and leg machine was broken. This limited selection is simply not enough, especially when the only functional equipment is that minimal. Diamond welcome amenity: I had to specifically ask for my Diamond welcome amenity: it was never proactively provided. Checkout-THE cherry on top: At check-in, I specifically inquired about a late checkout. The front desk agent cited a large group checking in that day as the reason they could not guarantee an extension, but asked me to check back on the last day of my stay. On the final day, I approached them again – only to be told by the reservations manager that they were willing to extend my stay, but strictly for an additional charge. Interestingly, no such group ever arrived – revealing that the refusal was purely a revenue-driven decision rather than a genuine availability issue. Given the cumulative issues I experienced – an unaddressed maintenance requests, and an overall lack of care: a courtesy extension beyond 2 PM should have been the absolute minimum. Instead, management insisted on charging me, which left me questioning whether their priority is simply extracting extra charges rather than extending basic hospitality and human touch to loyal guests who have faced multiple inconveniences. Bottom line: This was my first time staying at a Hilton property in Turkey, & I can honestly say it will be my last. Hotels in this chain should remember that they do not just represent the Hilton brand – they also represent Turkey and leave a lasting impression on international travelers. Based on this experience, my judgment is that this property falls far short of the standards expected from a global hospitality leader.

roby g

It is a good hotel; the room was nice but not very large. The room cleanliness was perfect, and the housekeeper does an excellent job. The reception staff is extremely kind. Unfortunately, I cannot say the same regarding the restaurant staff. The restaurant, by the way, is always empty, the food prices are excessive, and the staff is not professional at all. Yesterday, after I paid the bill, I heard them mocking and laughing.Inconceivable for a 4-star hotel.

maria paccagnani

I have been to many different Hilton hotels and unfortunately this one was below my expectations. The hotel is outdated and there is carpet almost everywhere and that’s very bad for anyone with allergies. Additionally, the toilet in our room only flushed when it had accumulated enough water and that could take hours. Without inquiring about the SPA, we received two calls in one afternoon to let us know that the sauna and Turkish bath were available for free (I guess they must have been quite empty with 40 degrees outside..) and that we had a 10% discount on the SPA. On the positive side, we loved the breakfast, and the staff were very nice, especially the people working at the breakfast. Unfortunately, this property fell far short of the Hilton experience I’ve come to expect.