Hotel Lusso Mare by Aycon

K. M.

Definitely not a 4-star hotel! Our experience was extremely poor for several reasons: * Room Issues: We booked for two people (friends), yet were given a room with only one double bed. The hotel refused to change our room, claiming they were full, despite appearing otherwise. One bed and one blanket. * Hygiene & Maintenance: The room was dusty upon arrival. The bathroom (faucets and mirrors) was never cleaned during our stay. Bed linens were only changed on the 5th day, and only after we complained. Toiletries were provided for only one person and were never restocked during the entire week. • Poor Quality: The towels and bedsheets provided were threadbare and full of holes. The TV remote was broken, and we had to go down to reception ourselves late at night just to get a second blanket (only to be given a thin sheet instead). * Service: The staff is largely incompetent and indifferent. Every issue was met with a simple "I'm sorry" without any actual resolution. Upon arrival, they even tried to charge us €15 for a dinner that was already included in our package. * Food: Breakfast and dinner were exactly the same every single day. Tables were left dirty and were not cleared before new guests sat down. Unacceptable Noise: On Sunday night, renovation work started inside the hotel after 22:00. The noise made it impossible to sleep.It turns out they were tiling the elevator floor overnight, so it was out of service this morning while the adhesive dried, we have to walk to 6th floor. It is outrageous for a 4-star establishment to conduct construction work late at night while guests are trying to rest. Safety Risk: The balcony railing in our room was loose and wobbling. This is a serious safety hazard, especially on higher floors, yet the hotel seemed completely unconcerned. The ONLY positive aspect of this hotel is the panoramic sea view from the restaurant, but that does not make up for the lack of basic cleanliness and professional service. We strongly recommend staying elsewhere if you value your comfort and money.

Rudolfs Ratfelders

Only 1 star for food and service. The hotel owners should improve the quality. Most of the evenings they serve the same type of bland food. The variety is very poor, as well as there is no information about allergens, so keep that in mind. Did i mention that the chef likes to serve old food from the previous day? Cant comment about the hotel itself, but if you get an offer to eat dinner there, don’t do it. Your stomach will thank you!

Dai Lab

Staff are amazing- very polite, friendly. Rooms are clean and cosy enough. It is a bit challenging with car parking, because of the narrow streets, but the rest are very good

Jurgita Turle

Poor service at the restaurant. The same food during breakfast and dinner. Often it's lack of food-empty dishes. Or the day soup isn't warm. It's more or less fine if you stay for a couple of nights, but we stayed for 1 week, so it's nightmare. I would recommend to avoid for allergic people. You never know the ingredients. The only positive thing is that the receptionists speak fluent English, perfect Serbian (btw Russian and bit of Polish).No way back!

doron egozi

Staff were amazing. Good breakfast. Walking distance from the beach, we went with our kids to the Metiteran hotel for the swimming pools. Great view and great value for money