Mövenpick Hotel Hanoi Centre

Zhong Heng

Was directed here by Accor feedback form to leave a Google review: I have stayed in different tiers and brands of Accor group of hotels and this was my first time staying with Movenpick. If you go to the Accor website, Movenpick is on the premium tier - aligned with Pullman, Novotel and Mercure if I have to name the same tier I have stayed in before. I would say Movenpick have been the most docile and less hospitable of the 4. It is still better than say Ibis but this is a budget tier. However if I'm comparing the same tier, Movenpick Hanoi staff have been the most docile and meek in dishing out the higher tier of hospitality except for the structures and rooms. I have also stayed in Sofitel in Hcmc if I'm comparing about country level Accor hotel. They made our stay very comfortable and kept checking up on us and there's the welcome fruit platter with the Accor member letter which made our stay feel that bit more privilege and special. I know all these are just a hospitality facade and they're not expensive but it's all about the feeling and care they're giving to us members instead of a normal guest walking in. If I have to even give an example, I came from Sapa small little boutique Lodge runned by a lady (not a huge corporation MNC like Accor). They made our stay so personal and comfortable. Even when we were waiting for our shuttle to fetch us, the guy at the reception actually prepared our supper for us secretly! He did not made us aware of it and only passed it to us when we were going to the door and quickly handover the handmade sandwiches and drinks to us in a nice paper bag. This is the extra hospitality I'm talking about, not the price nor the value, it can be intangible services but Hanoi Movenpick failed to even give a glimmer of such. Overall, I wouldn't stay in Movenpick Hanoi for the time being and probably head to look for other brands from Accor (eg M Gallery) if I ever visit Hanoi again. I might still want to try Movenpick Bangkok if I ever do visit Bangkok soon to compare whether its a brand level issue or just a particular hotel culture issue. (I need to reiterate that none of the staff were offending nor rude to me, and I'm just giving a feedback to a "premium" hotel. If this was Ibis the service would have been beyond expectation as they're not giving any expectation from the beginning)

Mélanie & Arnaud

The rooms are absolutely stunning : spacious, beautifully designed, and impeccably clean. The staff goes above and beyond, always attentive and ready to assist with genuine warmth. The location is central, making it incredibly easy to explore everything on foot. Breakfast is both varied and exceptional, with a wide selection of high-quality options. The atmosphere at Lounge 83 is elegant and inviting , perfect for a relaxed drink. The pool is a true highlight, offering a Miami-inspired vibe right in the heart of Hanoi, with excellent food served throughout the day. Finally, dining at O Macanese is an outstanding experience : every dish is a delight. I highly recommend it.

Bradley Davies

Hotel de la Coupole – MGallery Sa Pa is an extraordinary hotel that feels like a destination in its own right. Designed by Bill Bensley, it blends French haute couture with the colour and heritage of Sa Pa’s hill tribes in a way that is bold, elegant and unforgettable. The rooms are spacious, warm and beautifully appointed, with excellent soundproofing, luxurious bathrooms and views over misty mountains or the town below. Every space is richly detailed yet inviting, making the hotel feel indulgent without ever being overwhelming. Dining and facilities elevate the experience even further. Breakfast and dining at Chic are refined and high quality, while the Absinthe Bar is one of the most atmospheric cocktail venues in northern Vietnam. The heated indoor pool and spa are perfect in Sa Pa’s cool climate, and the central location makes exploring effortless. Polished, attentive service ties it all together. This is not just one of the best hotels in Sa Pa—it is one of the most memorable luxury stays in Vietnam.

Aidín Browne

During what was supposed to be a 3 night stay in the Movenpick Hanoi, my husband and I had a great impression of the hotel. The room was lovely, clean and spacious. There were lovely breakfast options and the pool area was fabulous. During any interactions we had with staff, we found them to be kind and friendly, offering advise on things to see and do in Hanoi. When a medical issue resulted in extending our stay here, to say the staff went above and beyond would be an understatement. The kindness and compassion shown to us my each staff member, right up to the General Manager Thomas, was incredible. The help we were given was so appreciated and extending our stay was so simple. During our unplanned extra time in the hotel, the staff went out of their way to speak to us and make sure we were looked after. We cannot thank each staff member enough, they are a credit to the hotel. Could not recommend this hotel anymore.

Belinda Jane

The rooms are lovely, a lot of character and have a really warm and classy feel to them. Universal power outlets in the bedrooms are a really great addition. The blackout curtains in the room are probably the best I've ever experienced which is great for encouraging little people to have a sleep in! The bathrooms aren't the best. Quite small, a little dated and the rooms that have showers over baths are tricky for anyone on the shorter side, or with mobility issues due to the height of the baths. We had a few issues with miscommunications but they were all sorted out quickly and without too much drama which I really appreciated. I love the location - far enough away from the hustle and bustle to enjoy some peace and quiet, but close enough to be able to walk or take a short car ride to any of the main touristy areas of Hanoi. There are some really great restaurants nearby too. One thing I will say for anyone travelling with children is that the hotel offers a family room / family discount rate which provides 50% off a second room but this is not necessarily an interconnecting room. Not all room categories have the option of being interconnecting so I recommend checking/confirming with the hotel before booking.