Movenpick Winter Park

Fadwa H

I had an excellent stay at this hotel. The service was outstanding from the moment I arrived. The reception staff were incredibly kind, respectful, and professional. I had an issue with my payment upon check-in, and they kindly allowed me to check in first and simply asked me to complete the payment the next day. I truly appreciated their trust and understanding. The Guest Relations “Aytan” was absolutely amazing—so friendly, caring, and welcoming. She checked on me every single day to make sure everything was perfect and that I was enjoying my stay. Her kindness and genuine hospitality made my experience even more special. I would definitely stay here again—again and again! I highly recommend this hotel to anyone visiting the area. The location is excellent, only about a 6-minute walk to Nizami Street, and I felt very safe throughout my stay. Overall, it was a wonderful experience, and I can’t wait to come back.

JAWAD AHMED

We stayed for 4 nights from *13th – 18th July 2026* in 3 rooms as a family of 6. The first 2 nights were genuinely good. Service was warm, rooms were clean, and we enjoyed our stay. We then took a 1-night trip to Shahdag and returned on 16th July. Unfortunately, the second part of our stay was disappointing. At check-in we were told our rooms were upgraded, but we were given backside smoking rooms instead. The rooms had odor issues and the furniture appeared worn. When we raised this at the front desk, we did not receive a solution. On our checkout morning, 18th July, we requested a bellboy at 7:30 AM for our 9:00 AM airport transfer. At 8:45 AM no one had arrived. At the front desk we were informed that no bellboy was available and we had to manage our luggage to lobby from 9th floor ourselves. Given this is a Movenpick/ACCOR property, we expected more consistent service. The first half of our stay was great, but the second half and checkout experience fell short. Hope management looks into staff training and service standards.

Husnain Sami

My stay at the hotel was absolutely wonderful—everything was just perfect from start to finish. The rooms were clean, comfortable, and beautifully maintained, creating a very relaxing atmosphere. A special mention goes to Nigar, who made the experience even more memorable with her exceptional hospitality. She was incredibly professional, kind, and always ready to help with a warm smile. Her attention to detail and guest care truly stands out. Highly recommended, and I look forward to staying here again!

Abdo Elsharnoby

I would like to share my experience In mkvenpick winter Park and I want to say that everything was perfect from the room to the house keeping and exceptionally the staff in the breakfast buffet especially elshan and asmar they were indescribable no words to describe how kind and professional they are if I would to come back I would come back because of them both so consider them in any upcoming promotion as they deserve it they know how to deal with guests. Thanks everyone thanks elshan and asmar

Memo Al

The only good thing about this hotel was its location other than that i have not seen in my life such rude attitude in my life. 0 customer service. The taxis stop in front of the hotel - so if you order bolt they cant stop on the road and they had to cancel my ride few times. I asked 3 times for an extra bed - despite that i have already requested that when i booked the hotel. They brought it 11 pm at night. I asked for a connecting room but they never came to open the connecting door. I asked from the hotel room services but they never did it. The room phone wasnt working and i have informed the staff she said she would send a maintenance staff and never did. The bathroom water hose did not work. I booked for a spa through the hotel App when i went to the spa they said there was no booking and the hotel reception have to inform them about any spa booking but they didn't. And any spa booking you have to go to the spa to book an appointment Upon check out there was no one to help with the luggage in the trolley and when i asked the receptionist if she could ask for someone to help she gave me attitude as if it was not supposed to be assisted from the hotel. The breakfast staff was horrible i asked for a spoon and he shouted go to station go station. We asked for someone to clean a table for us another day and he shouted WAIT WAIT. There was a hair in my omelet eggs. After that i never ate in the hotel breakfast again.( have a picture for evidence). This hotel is not a tourist friendly at all. Especially that i was a mother traveling alone with my small kids.they made this trip stressful for me. would never book this hotel again.