Pimalai Resort & Spa (Ko Lanta)

Vy Cu

What an incredible place in paradise! From the moment you are picked up till the moment they drop you off, every aspect of Pimalai is so well curated with your happiness in mind. The airport transfer is seamless and stress free. The check in experience is so welcoming, with fresh wet towels, tea, and all the friendly staff one could ask for. From the vehicle entry security guard to the gardeners to the restaurant and spa workers, all of them would greet us with such warmth and friendly smiles. The rooms, pools, beach, surrounding gardens are very well maintained. I really enjoyed the small touches, all the thoughtful small things they do to make their guests comfortable. Such as unlimited ice water (delivered to you at your sun lounger) when at the pools or the beach. While I never saw a mosquito in our room, they do provide mosquito repellent machines in the rooms. During our welcome, we were given spa vouchers because we were staying for several days (for us, one week). Upon arriving to our room, there was a welcome plate of fruit and fresh coconuts! Every treatment we got at the spa was excellent, but I will call out our favourite: the Aromatic Oil massage. Incredible! The fitness center was so well-equipped and spotlessly clean. All the equipment is very well maintained. I enjoyed that there was a water cooler machine but also a jug of ice water infused with aromatics (lime, lemongrass, cucumber, mint, etc) available too. Made the gym feel very elite and spa-like. The restaurants were a surprising bonus. I assumed we would be venturing out into the town for meals often, but the quality of food was wonderful. Our favorites were the All You Can Eat Surf & Turf night and the BBQ night, both at their Rak Talay beach restaurant. The included breakfast buffet was especially surprising. They had so many different options, from western style (eggs any style), British (beans and toast), to Asian (congee, Thai noodle bowls), and all kinds of carbs (crepes, waffles, pancakes, doughnuts, multiple types of breads with spreads like Nutella, Vegemite, fruit jams etc). All kinds of fresh fruit and fresh squeezed fruit juices. I was especially impressed with the abundance of it all. Breakfast was from 6:30-10:30AM and even at 10:24AM I saw employees refilling everything, including tall plates of bacon. Overall the staff very much care about your satisfaction. They will go above and beyond to clear any problems or miscommunications. It’s rare to see this level of service.

Gintare A

We chose Pimalai as the venue for our wedding ceremony, and we honestly could not be happier with our decision. The hotel is absolutely stunning, with breathtaking surroundings that made our special day feel truly magical. From the moment we arrived, every member of staff was incredibly helpful, and the level of service was beyond exceptional. From start to finish, the organization of our wedding was completely top-notch. Communication throughout the planning process was extremely prompt, clear, and effortless, which made everything feel so easy and stress-free. The team was incredibly accommodating and happy to change or adjust anything to suit exactly what we wanted. Nothing ever felt like too much trouble. A huge thank you goes to Khun Apple, our wedding coordinator, who made everything feel so simple and seamless. She was outstanding on the day and truly went above and beyond. We would highly recommend Pimalai — it is genuinely one of the best hotels we have ever stayed in.

L

We stayed in a pool villa, which was stunning and had everything we expected. The staff were, without exception, very friendly and welcoming. We also enjoyed some great food at dinner, and took advantage of the happy hour at the two bars. We did think that the breakfast was not particularly good - there was choice, but it wasn’t that extensive and the à la carte portions were small. We also thought some of the cocktails were quite poor, very watery in some cases (too much ice!) Overall, it was a good experience but the resort felt very busy. Also, be aware that the resort is quite spread out and it can feel like a lot of effort to get around, especially if you have a room up on the hill. You rely on buggies to get around. Mostly, they are quick to arrive - but it’s like living in a small town, the distance from our room to the beach was a long walk, which might not suit everyone.

helen chaloner

Wow what can I say. We have spent an amazing 4 nights here at this beautiful resort. We are already planning on returning. Food was absolutely amazing and all the staff are so friendly and attentive and do everything they can to make you comfortable. The grounds are lush and so well maintained and it was very peaceful and laid back. Superb experience from the minute we were collected from Phuket airport till we left. A big thank you to all the staff here

Pokpong Lawansiri

I have travelled quite extensively around Thailand growing up and spending most of my life here. I have stayed at countless hotels in the Kingdom. I have to say that Pimalai is one of the nicest hotels I have stayed in the country. The service is excellent, the staff abundant and attentive. The view from various locations are magnificent. The only down side is the breakfast selection is mundane and limited. The taste is not at par with what the hotel offers during lunch and dinner. I would like to return for a longer stay but this would be a put off point and would like that this is further improved.