Sunset At The Palms Resort

morgan cook (morg)

Came here for our honeymoon, resort is pretty however the electricity went out on our first day. Staff did not tell us until we went up to fix my husbands room key and they let us know our dinner reservations were cancelled and couldn’t reschedule before we left. We got to the room and it was easily 87° in that room, as one can expect when there’s no AC. They kept promising it would be fixed and never was. I am pregnant and overheating is not healthy so we decided to move resorts. Our phones were almost dead and we packed in the dark. The concierge was nice enough to help set up transportation to our new resort and we were able to get a refund. Other than the one concierge, staff was very rude and stand off ish. You have to walk across a busy road to get to the beach and are haggled to buy things the whole way. Staff on the beach bar were laying and sitting on the countertops, you do not get any sort of beach service at all which is not common in my previous resort stays. House keeping threw our belongings onto a chair rather than folding things as customary. Upon receiving the refund, Expedia said they were told we stayed two nights rather than one so we had to figure that out as well while being out over $3,000. The food is decent, better than the second resort but not great at all. Concierge staff are responsive and helpful and that is about it. The landscaping is beautiful, they did acknowledge our honeymoon with a door sign which was kind. Entertainment is not much of a thing at this resort, so I’d bring a book or game to play if you enjoy those types of things. Overall I would not recommend staying here, but mostly I would advice to never stay in negril as the second resort was worse than this one.

Samuel Smith

Thanks once again for a great visit. Everyone we met were great. From Aldain keeping us abreast of all the overs to the cleaning crew. Jamey was the bell concierge was on top of his game. Please acknowledge all of the staff that made our stay comfortable. Shanica Whyte who worked at the coffee bar was warm and welcoming as well. Samuel Smith

Robert F

What an absolutely beautiful time we had. From start to finish, everything felt like a tropical dream come to life. The staff treated us with so much kindness, the food was beyond delicious, and the whole resort had this peaceful, romantic vibe that just stays with you. If you’re looking for a place to share real love and unforgettable moments with the people who matter most, this is it. Truly. A big shout‑out to all the wonderful, beautiful souls we met during our stay — guests and staff alike. You made the experience even more special. We’re already counting down the days until we can come back and see everyone again. One love, from Toronto, Canada.

Jedidiah McHaffie

We stayed a week and this place is great especially if you love the outdoors and a jungle vibe! There are shutters and screens on the rooms but no windows which allows you to hear the treefrogs, birds, and other wildlife while you sleep. The food was all great! We never had a bad meal there. The drinks are great and of course, it is rum heavy. The beach is awesome and just a short walk down the shore and you can buy from locals and get all sorts of cool stuff to take home. 10/10 would recommend!

pauline Boss

We have just returned from a first visit to this hidden gem. We went with friends who had been before and we were excited to experience it ourselves.Its a little bit of a jaunt from the airport about 1 1/2 hours. I highly recommend booking private transfer to get you there quicker then the bus if provided with your booking. I also highly recommend using Club Mobay… it was included with this resort booking, one of the unique bonuses of this resort. The staff here are beyond amazing, all so friendly and willing to help out. The food is fresh and delicious. There is always something for anyone, that being said it can feel a little repetitive, but that isn’t and shouldn’t be a deal breaker. The Lotus leaf dinner was fabulous.The treehouse like accommodations are very comfortable and have everything you need. Tip if you want to open the slat covers on windows just pull the pin. The Beach which yes you need to cross the road for is worth every step. They have staff there always ensuring you get across safely. There are plenty of beach chairs as well as a great bar and restaurant. The do offer chair side service. If you need anything don’t be afraid to ask they are open to doing anything they can to make your trip memorable.This is a very quiet small resort. , there is no entertainment staff so if you want quiet and relaxing this is perfect.