Bay Gardens Hotel

Joseph P

All the Staff were amazing! From our receptionist who gave a great description of the hotel and breakfast to our two young porters who helped us with our bags to our room attendants to our morning breakfast staff and waiters, it was a fabulous time for all of us. The breakfast meals were delicious, well-prepared, with plenty of variety. We look forward to the breakfast every morning. Everyone took great care of us, showed us kindness and patience! We appreciated the special attention the staff gave to our 11 year old; he was well-loved by the kitchen staff who surprised him with some of his favorite items. Ms Nildra made us an amazing smoothies that was a true highlight of our time there. We felt safe and everyone was attentive to our requests. We were taken good care by the security officers at the beach at the Resort and all the lifeguards at the Aquapark were kind, courteous and patient to our needs. We truly enjoyed our experience at Bay Gardens and will definitely return. We would like to give some constructive advice. We had to ask a few times about towels, whether beach towels or shower towels even when the room was cleaned. The staff did respond promptly but it seems like the problem would repeat again a day or two later. We appreciate the parking lot a the hotel but our car rental got scratched quite a few places because the lot is being used by almost everyone instead of just guests at the Hotel. Also, the parking spaces are not well-marked and so people park very close to each other, which then causes damages to the vehicles. Maybe dedicated spaces can be reserved for hotel guests rather than anyone coming by the hotel.

Deborah Ashbey

I'm providing this review April 2026. So here goes, rooms are a little tired but adequate, room service very good, cleaned daily, change of towels. Staff we're very helpful, and friendly. Hotel was quiet, free shuttle from Hotel to Resort and Spa Hotel and return, which goes every hour, however you can walk between the hotels, takes approx 15 minutes. We dined at both hotels, Hotel was buffet, Resort and Spa Al-cart which we preffered for our evening meal. Food and service very good. We went on a morning rainforest and waterfall tour, good price and easy to book through hotel. We found the winding roads and hills a little nauseous in travelling in a safari vehicle. Rodney bay area seems good for a walk around, local Massey store close to hotel useful. Overall we enjoyed the holiday, areas which we thought could be improved, entertainment! very little to do, evenings no music at the hotel, not even some st lucia country music, had to frequently visit the Resort and Spa hotel for this, as carribean goes, off to bed early for early start. 3 star out of 5*s.

Kellyann Murray-Ali

The location is really good, it's one of the main reasons I'd return. The room was okay, we had an issue with the sheets, but, it was sort of resolved. The buffet breakfast options were okay, there were ham, turkey, cheese, eggs, potatoes and pork stew on other days. The fruit wasn't too sweet but, they had pineapples, watermelon and cantaloupe. There was cereal, coffees, a few pastry options and breads. The pool is decent even though we did not use it, we took the free shuttle to Reduit beach and splash island. The Manager's cocktail night on Wednesday wasn't our best experience as we were waiting on the appetizers, and only got the fruit juice. A huge shout out to those who made our stay wonderful: Ricky, Cecilia and Slissha (think I misspelled it). We would return to the Bay Gardens family. Recommended, for couples, singles and those who especially if you have kids.

Yana Langellier

My experience at the Bay Gardens Hotel was excellent! From the receptionist, to the other service members found all around the property, each and every person showed a hospitality that was authentic and enriched our experience. We stayed within the double room near the gardens. There were several pools on the property to use, breakfast (which included a wonderful local breakfast that reminded me of my childhood), and all the amenities one could need. Shuttle service to the beach (via beach resort) is very nice, but the location is quite great, close to the Rodney Bay Mall, Massy as well as other local shops. My only concern was the laundry not being in service, could have been helpful to dry wet bathing suits. We ended up using the balcony. Also, a couch would have been nice to have vs a desk in the double room to sit on vs the one chair. But these are all issues that can be circumvented. Highly recommend 👌

Mikel Florman

Friendly staff. Not really walking distance to anything. But they do have a free shuttle to their other locations. Other options are taxis. Rooms are pretty nice, kept very clean. Very good working AC. Buffet was just okay.. if that. The sit down and order food was much better. Very good.