Eaton Hong Kong

Mikey C

This was a very well located hotel, close to transport, restaurants and shopping. It was very easy to go anywhere in Hong Kong from here. Room was very nice and was serviced very well daily. There were many restaurant choices but we only ate occasionally in the food hall which was very good. Terrible baby was A very nIce ace to relax and enjoy a drink. Overall I highly recommend this hotel especially for the location.

George Bennion

It was generally a nice hotel, but negative experiences with staff soured the experience. I requested an iron from guest services in the evening so I could use it in the morning, and it had some melted nylon on it that stained my pants. I called guest services again to explain the situation and urgently request another iron, and they said they would rush another up to me. The staff I spoke to laughed when I mentioned that my pants were ruined and hoped they would clean them or replace them. After waiting 20 min for the iron, no one came so I called guest services again to cancel the request because I needed to leave. However, they asked me to wait and they would personally bring up the iron immediately so I waited another 10 minutes, but no one came so I gave up and left the room with wrinkly, stained pants. As I was leaving, a cleaning lady finally arrived with the iron, which I couldn't use because I was already late. When I returned that evening, there was a note from an assistant manager named Clinton who was really helpful and nice about making things right. He took my pants to remove the stain and gave me a complimentary breakfast, which was nice. That evening, though, I called guest services to ask to take home one of their glass water jugs (like the jug label suggested to do), and the staff was very rude. When I asked how much the jug cost to take home, he said "Those aren't for taking home", and when I mentioned that the label says to contact guest services to ask to take them home, he said "Ugh, OK they're $90" at which point I was just tired of dealing with the poor staff and ended our conversation. The hotel itself was very nice (except that the shower has little to no pressure), but I would not recommend contacting guest services for anything.

Jeremiah Wong

The location is really convenient. There are direct buses from the airport, and the hotel is located just minutes away from the chaotic Tsim Sha Tsui. Perfect for an escape from the crowd. Check-in was a breeze, the room was clean and cozy. However, what stood out was the impeccable service. We were woken up by guests stomping their feet for hours through the night. I made a complaint to the front desk and the hotel manager on shift the night of 4 Feb, who came to investigate, but he couldn't confirm that the noise was from the guest just above. He offered us a room change the next day. Really grateful for saving our sleep :) Eaton Hotel will definitely be the first choice on our next trip to HK (Hopefully soon)

João Pires da Cunha

We stayed at Eaton HK for 8 nights as a couple with our 1‑year‑old. The hotel placed us on the 7th floor, directly above and facing the bar and restaurant area. Unfortunately, parties were held almost every evening, including weddings and a Halloween event, with loud music continuing until late at night. We raised our concerns several times, but no effective action was taken to make our stay more comfortable. As the weekend approached and it was clear the noise would only increase, we decided to check out one night earlier. The hotel agreed to refund the unused night, and we are waiting to see the refund processed. The room itself fell short of expectations. It felt more worn and dated than expected, and the bathroom was quite old‑fashioned and not entirely suitable for a young couple with a child. While the housekeeping team was consistently attentive and did their best to accommodate our requests, we still had to repeatedly ask for an extra set of towels for our toddler. For the same price, we have stayed in other, more renowned hotel brands in Hong Kong, but decided to give Eaton HK a try because we appreciated the values and positioning the brand represents. Unfortunately, it turned out to be a mistake we will not make again. Overall, despite the kind housekeeping staff, the combination of constant noise, aging facilities, and lack of response to guest concerns made this stay disappointing compared to what we had hoped for.

Madison

I had two memorable experiences during my 4D3N stay. First, Assistant Manager Clinton left a very strong impression on me. He helped arrange an early check-in, which meant a lot because I was exhausted at the time. He was also extremely friendly in recommending nearby attractions and even pointed out where I could find 臭豆腐. He noticed my birthday was the day after I checked in and arranged a surprise cake for me. It was incredibly thoughtful and made me feel genuinely cared for. Second, I would also like to compliment the housekeeper (unfortunately, I didn’t get the chance to ask for her name). I met her on two consecutive days, and each time she greeted me with a warm smile and kindly asked if I needed housekeeping. Her attitude was consistently polite and welcoming. The room size was just right, and I loved the thoughtful design details, especially the pin notice board. The staff at Eaton are not only professional, but genuinely warm and caring.