Fairmont San Francisco Hotel

Bridget

Travelled from Melbourne , Australia to stay here for 2 nights 12th and 13th December. The hotel itself is visibly stunning! It felt so festive & lovely when we walked in. Unfortunately due to the level of popularity the Christmas display attracts - it’s makes it very difficult for hotel guests to walk around without disrupting photos being taken & bumping into families with children. Would recommend having select times for access. Check in process - not great - although the staff member was delightful, we were given poor directions resulting in quite a delay getting into our room when it was late. The room was lovely looking HOWEVER noticed the bathroom sink had green mildew in it. (The hole at the front). The hairdryer - likely from when the hotel was first constructed - for such a lovely hotel, would strongly recommend upgrading these for female guests - not to mention it being a fire hazard with so much dust built up on the filter. TV - very small for such a large room and difficult to see when you are in bed. Beds were very comfortable, lovely linen and toiletries were beautiful. We were really looking forward to enjoying a drink in the palm court restaurant , however after purchasing -was told we were unable to sit on the tables as they were being set up for “a full lunch service”. This left hotel guests no where to sit. Disappointing for paying guests, unable to use facilities freely due to it “being a popular time of year “.

Susan Thomas

⭐️⭐️⭐️⭐️⭐️ I had an incredible stay at the Fairmont Hotel in San Francisco! The location is perfect, offering stunning views of the city and easy access to major attractions. The staff were exceptionally welcoming and attentive, making me feel right at home. The room was beautifully appointed, with luxurious amenities and a cozy atmosphere. I especially loved the historic charm of the hotel combined with modern comforts. The on-site dining options were fantastic, with delicious meals and impeccable service. I can’t wait to return!

Lea Groom

I contacted the hotel to inform them of our negative experiences (beyond that most would consider acceptable of a normal hotel experience). They swiftly responded and Mai (front desk assistant manager) exceeded any expectation of changing our minds of the Fairmont, a feat which I did not think would happen. We’ve celebrated all but one of my daughter’s birthdays at this Fairmont, due to the gingerbread house; and the hotel staff made this such a special birthday for her. They went beyond making it personal and “extra”. I had a reservation for brunch in the laurel court for us, family, and friends - and they upgraded us to the gingerbread room. It was so cute and the wait staff was so attentive (Rakesh, I believe was his name). They even brought my daughter, her sister, and their friend little Fairmont build a bears. My daughter got this card from the staff and an ornament. Mai and the staff were extremely responsive and apologetic. I was not expecting such generosity in response for my grievances. The hospitality we received is truly that of an affluent hotel. I will note our grievances had to do with the fact we had very long guest service lines, rooms were not ready on time, guest service initially was unable to fulfill an upgrade they had offered, the concierge experience delays upon delivering our luggage, as well as a hotel security concern (to which they responded swiftly to my knowledge). The hotel seemed overbooked and understaffed at the time we checked in. while the lobby was chaos with aspiring influencers and tourists. Our favorite gingerbread house in the lobby was the one two years ago with a little kitchen made of gingerbread the kids could play in. I suppose all the people being disrespectful are probably the reason why the hotel cannot design more interactive gingerbread houses anymore. Nevertheless staying at the fairmont in sf during December is something our family loves to do.

Leon Helm

I recently had the pleasure of staying at Fairmont San Francisco, and I must say it was an absolutely outstanding experience from start to finish. The hotel itself is magnificent - from the elegant lobby to the beautifully appointed rooms and meal complimentary. What truly made our stay memorable was the exceptional service. The professionalism, attention to detail, and genuine warmth went above and beyond our expectations. The staff was incredibly attentive to our needs, always greeting us with a smile, and made us feel truly valued as guests. The caring, efficient, and personable approach made every interaction a pleasure. Five stars without hesitation!

Soomin Park

The hotel is, to put it kindly, a classic luxury hotel steeped in history, but it's true that areas needing improvement are evident. The room was clean and the bed was comfortable. However, the service was very disappointing. After being placed on the waiting list at the breakfast restaurant and then seated, more people arrived and we were moved to another table. An employee (manager?) holding an iPad, who looked like a manager, snapped, “Who told you to sit here? Aren't you on the list?” Later, when I went to show them the list, they apologized, but it was a half-hearted apology. It's unacceptable for staff to get annoyed and angry at customers. My wife suffered similar situation at the breakfast restaurant, too. The breakfast, priced at $55 per person, was extremely disappointing. Both the quality and variety of the food were lacking, and the service in particular was on par with a cheap hotel. The plan included breakfast, but after the first day, I never went to the restaurant again. I received a Fast Checkout email but couldn't use it because clicking it kept causing errors. There were also several technical issues. Valet parking is extremely inefficient. They said if you text ahead, your car would be ready within 10 minutes, but on the first day they claimed they couldn't find the ticket number. On the second day, I waited outside and it took them 40 minutes to bring the car. Everyone seemed clueless about where the car was, and I had to ask over five times when it would be ready. The passenger seat was completely reclined, looking like someone had been lying down in it. Valet parking costs $90 per day, or $112.50 including tax, which is simply unacceptable. At checkout, two elderly gentlemen were ahead of me in line. As we were leaving together, I heard one say, “I'll never come back to the Fairmont again.” I felt exactly the same way.