Jolly Beach, Antigua

A D (Infoa)

Jolly Beach Resort has a beautiful beachfront location and offers good value, but it is in need of modernization. The rooms and facilities are showing their age. The food was okay, but the selection was fairly limited throughout our stay. Customer service was inconsistent, and some staff could benefit from additional hospitality training to create a more welcoming guest experience. With some investment in the property and service, this resort has the potential to be much better.

Emanuel Trattosa

My overall experience was quite mixed. To begin with, the check-in experience was disappointing. The receptionist was not welcoming and seemed quite impatient, especially with older guests. There was a noticeable lack of warmth and professionalism, and very little effort was made to provide useful information about the hotel. In fact, no general information was given at check-in, and there were no informational materials in the room either, which left us quite uninformed about basic services and facilities. The food was another major downside. Both dinner and breakfast were of very low quality, with limited choice and poor overall standards. Unfortunately, this was one of the weakest aspects of the stay. On the positive side, most of the other staff members were very friendly and polite, which helped improve the atmosphere. Only the reception experience stood out negatively in this regard. The beach is beautiful, with a stunning view and clear water, which is definitely one of the highlights of the resort. However, the structure itself is quite dated, and the rooms reflect this clearly. They feel old and could benefit from renovation, as well as improved cleanliness standards. Overall, while the location and beach are impressive, the hotel itself is in need of significant improvements, particularly in service quality, food, and room maintenance.

Adrianne S

DO NOT STAY AT JOLLY BEACH RESORT! My family & I, (a party of 10)were there from June 28th to July 5th. During our stay, the power went out 3 separate times, the longest being almost 9 hours with no communication from staff until 10:30PM about approximate restoration & no offer of assistance throughout the time period, to the point that my brother & sister in law had to leave & move to a different resort. The “air conditioning” was non existent after the first day. The food left a lot to be desired, (mostly the same things in different variations throughout our 7 day stay). The bathrooms? Old, outdated are extremely small, the showers are triangular & make it very difficult for anyone to shower comfortably. The only upside I see is, the pools, the beach & the staff were friendly. The bartenders are great but everything else left A LOT to be desired. I can not confidently recommend this resort to anyone

Leona Wilson

Here's a polished version of your review: I have traveled to several resorts over the years, and this was by far the worst resort I have ever stayed at. The entire property is outdated and in desperate need of renovations. My room door did not feel secure because the handle was loose, which was concerning, especially as a solo female traveler. The hotel does not use a key card system, which made the security concerns even greater. The television service was very limited. If you wanted to watch a sporting event or access better channels, you had to go to the bar because the reception there was much better than in the rooms. There was also no daily entertainment offered during my stay. Housekeeping was another major disappointment. Rooms are not cleaned daily unless you pay an additional $10 USD and notify the hotel in advance. This is something guests should be made aware of before booking. The food was mediocre at best. Fresh juices were not available; only concentrated juices were served. The one bright spot was Myra, who prepared omelets each morning. She was friendly, welcoming, and even remembered guests' orders. She provided the best customer service experience at the resort. The lighting around the property at night was inadequate, making it feel unsafe. The bathrooms and showers were outdated, and there were mosquitoes in the room throughout my stay. Even the drinking glasses appeared old and worn, as though they had been in service for years and were not properly maintained. Overall, I would not recommend this resort. Between the outdated facilities, security concerns, additional housekeeping charges, poor food quality, and lack of entertainment, this was a very disappointing experience.

Regina Jobe

I am leaving Jolly Beach today. My husband and I traveled here to celebrate our 23rd Anniversary! All I can say is “Don’t Stay Here” Hear me Don’t stay here! The only thing this resort has that is keeping them open is the beach. It is beautiful but you have to really look for a decent beach chair. Most of the chairs should have been replaced years ago. The pictures you see online are NOT what this resort looks like in 2026. All sites should request more up to date pictures. The room is horrible! They are old, outdated and need immediate attention asap. The bed takes up all the space in the room. They don’t have refrigerator , they give you an ice bucket but there is no ice machine. The shower is big enough for one person ONLY. When you step in you can barely turn around. The front desk staff has attitude. They are not friendly at all. You have to almost beg for towels. We asked for 2 extra face towels, they gave them but as soon as we left the room, housekeeping came in our room, got the two towels back. When I reported it to front desk, the girl didn’t even look up at me. All she said was I will speak with housekeeping. They are very understaffed. Food was Okay!! Nothing to brag about. OMG the Pizza Shack. Tell me why you have to make reservations at 7am in order to eat here. They serve PIZZA and it’s nothing special about it. Pizza taste like what you would get at a bowling alley or Chuck n Cheese. We found our best food off the resort. We spent most of our time away from the resort just to make the best of our trip.