Orka Club Hotel & Villas

D Denli

I recently stayed at Orka World Hotel in Ölüdeniz, and unfortunately it was one of the most disappointing all-inclusive holidays we’ve had. The biggest surprise was the kids’ club. Charging €5 just for entry is unacceptable for an all-inclusive family hotel. We’ve stayed at many family resorts, and this has never been the case. Even after paying to get in, children are then charged extra if they want to colour, paint a T-shirt, or take part in other activities. It feels like every activity is another opportunity to make money. Another major disappointment was the waterpark. Despite being an all-inclusive guest, all food and drinks inside the waterpark are charged at extra cost. Even worse, hotel guests are not allowed to take their own bottled water inside. At the very least, all-inclusive guests should either be allowed to bring bottled water or be provided with complimentary drinking water within the waterpark. Charging your own hotel guests for basic refreshments in these conditions leaves a very poor impression. The entertainment was equally disappointing. The entertainment team often seemed more interested in entertaining themselves than the guests. They repeatedly played the same four or five songs throughout the day, often at excessive volume, regardless of what guests might actually enjoy. The evening entertainment lacked energy, variety and professionalism. What was even more frustrating was seeing entertainment staff regularly allowing their favourite guests to skip the queue during games and activities. Children who had been patiently waiting their turn were overlooked while others were invited straight to the front. This was unfair and very disappointing to watch, especially for the children who had queued properly. The “Turkish Night” was particularly underwhelming. There were almost no decorations or atmosphere, and it didn’t come close to representing Turkish culture or the standard you would expect from a hotel in Turkey. The kids’ club entertainment every evening was bizarre. One staff member spent what felt like the entire night pretending to be a cat, constantly meowing—well over 100 times every evening. It became so repetitive that I was genuinely tempted to buy her a litter tray. The rooms also need attention. We had ants and other bugs in the room throughout our stay, and the bathroom drains gave off a strong sewage smell. Neither is acceptable for a hotel of this standard. The main swimming pool also had a damaged tile, which resulted in a cut to a family member’s foot. This is a clear health and safety issue and should have been repaired immediately. In addition, the main pool is approximately 2 metres deep throughout much of the pool, which is far too deep for many children and less confident swimmers. A more family-friendly design with a larger shallow section would make the pool much safer and more enjoyable for families. The food offered plenty of variety, but the quality and flavour were average at best. There was nothing particularly memorable, and it certainly didn’t live up to expectations. The waiting staff were friendly and worked hard clearing tables, but that was largely where the service ended. Drinks were rarely offered or brought to guests, and you were generally expected to get everything yourself. In addition, communication could be difficult as very few of the waiters spoke either English or Turkish fluently. Overall, this hotel has the potential to be much better, but it currently falls well below the standard expected of an all-inclusive family resort. Between the constant extra charges, poor entertainment, maintenance issues, repetitive music, average food, lack of service and disappointing all-inclusive experience, I wouldn’t choose to stay here again or recommend it to others.

Rachel Wakefield

Just got back done 10 days with my family ,hotel was nice friendly staff and cleaners asked to be moved because had ants 🐜 in room by bed but bloke behind reception said hotel was fully booked so said cant move ,i understand we was on bottom floor so cuz of the garden bit the ants where coming in if you can peeps ask them to put you on a top floor one .I went to change 20 pound in lira at reception and young chap ripped me of gave me 600 and something lira so went back to him said sorry lol so just becarful of that lol 😆 😅 food was ok always something to eat but ate out most nights ,spa is the best ive had was so relaxed and felt like a new women after it my 11 year old girl and 14 year old boy had one and loved it. would i come back again to this hotel no we prefer to have slides on hotel so didn't keep having to go to the orka world aqua park its a rip of having nowhere to get free drink or food there that's the only down fall abt that and its very expensive to by drinks and food there if you wanna go everyday with kids so be mindful when booking there the slides are not on hotel 😁😁

hiba gulraiz

Extremely unprofessional staff. Agreed for a certain price. After taking that money from us asked for more money to confirm reservation. Aqua park closed early due to rain the aqua park told us to get on a shuttle to hotel. The shuttle service took us to the wrong location, then refused to drop us back to our hotel. The driver asked for more money to drop us to our location, we refused and he dropped us in the middle of nowhere. We missed our lunch buffet because of the hotel and aqua park's mistake to which they refused to accommodate us. They say they are not related whereas literally the names are same, you get free access to waterpark because of the hotel. Food is really bad at the snack bar. NOT RECOMMENDED AT ALL!

Humna Imran

If there was a possibility to rate 0 star I would have. Absolutely terrible from the start,the shuttle service to aquapark left us in the middle of nowhere and demanded money if we wanted to reach hotel. The managers there are not bothered and they just try to manipulate you. The food was average. The Turkish hamam and steam room did not work the entire stay and when we complained to reception they claimed it’s separate from their hotel! The indoor pools were supposed to be heated but they were cold. The only nice thing was staff was very warm welcoming apart from the managers Food was average and often repeated everyday. Coffee machine was so ancient and tasteless I will not recommend it to anyone please you can find better resort

Andrew Johnston

Currently mid stay and unless you enjoy mediocre rooms, service, and food avoid in my opinion. Go stay in the Orka Sunlife instead which is superior on all levels (except for the numerous stairs up to the rooms). No advertised theme nights for dinner, cannot serve a decent kebab or baklava, and the chef hasn't heard of seasoning in my opinion. Unlike the other Orka properties who have a larger snack and bar service this one appears to be lacking in all areas with this outdated hotel. You're going to be hard pressed to get a towel as unless you're an early bird the spa where you can get towels from are always out of them, with staff who "hope" they will bring more towels in the afternoon. Really doesn't live up to it's alleged 4 stars. Buyer beware as clearly the hotel does not listen to feedback.