Rendezvous Hotel

William Suarez

Location to MRT was hands down the best part of this hotel. Room size seems to be a standard room size as some motels/hotels in USA. Comfortable to sleep. Walls are rather thin and can hear other rooms. For a first time visit to Singapore it worked out.

Denis

I've been to this hotel multiple times in the past. It was quite a surprise after only couple years that they had completely forgotten about that. Usually in a 4 or 5 hotel a returning person with the same name should not be forgotten on their arrival. I'm not one to focus on the bad but as a first impression on returning that was only the start of the poor service experience. As I got up to my room I thought ok I'll have a relaxing beer but there was none to be found in my room. So I asked the front desk if it could be brought up via room service even though it wasn't on the menu but they just told me to go down and buy it at the 7 eleven. If they had not served any alcohol in the hotel anymore I would have let this pass but considering they do at the bar downstairs this is where the service again showed a proper lack of care for a 4 star hotel. Missing out on that extra revenue and attention to detail showed a complete lack of awareness. The room has always been great and I liked using the gym so that is the main reason I came back here but the cleanliness of the whole place and attention to detail where there was rubbish on the floors to the elevator and inside it makes me put this hotel down to a 2/5 instead of a 4 star. Unfortunately I won't be returning because of this even though I did hold it in high regard years before. Based off my experience this hotel has fallen to a mid-tier hotel and is no longer worthy of a reputable 4 star rating.

Sammy Shots

We had club lounge rooms and everything was pretty good except we informed it was for 2 birthdays, there were no celebrations and the club lounge was not really worth - there is literally no food (except some nuts) till 6-8pm daily. We went to Shangri-La this year with club lounge, you were really treated like vip with food during meal times and snacks in between. Otherwise, it is really a great hotel with good service.

好好

Terrible 4-night stay at Orchid Hotel Singapore, only Manager Melvine was helpful. Not recommended at all. 1. Severe sound insulation failure Night 1: constant banging I tolerated. 2AM Night 2: loud banging from next room woke me up, I requested a room change. Night 3 was still noisy: guests opposite talked loudly, neighbor banged the wall. The night staff even told the noisy guests I filed a complaint against them. Melvine moved me to another room next morning. I could not sleep well for 4 whole nights. 2. My new cleansing oil was thrown away by housekeeping Melvine kindly bought a new 150ml bottle to compensate me. But the Mandarin-speaking staff was rude and accused me of scamming the hotel. He claimed housekeeping tossed it thinking it was empty. He asked the volume, I guessed 50ml as I could not remember clearly. When I picked up the replacement, he mocked me: “You said 50ml but we gave you 150ml, do you have checked baggage allowance?” He implied I wanted to take advantage. I showed photos of my original 150ml bottle, then he suddenly lied that he already checked the size beforehand. The conversation was extremely unpleasant. 3. Staff gossiped about me and judged my outfit; management took no real action A Chinese staff Siqi spoke English to her coworker, falsely saying I lied about noisy rooms just to upgrade to a bigger room. Her coworker stared up and down my clothes judgmentally. I told Valerie (who delivered the cleansing oil) everything. She only gave Siqi a casual verbal warning. Siqi never apologized to me, no punishment or improvement measures were made. The hotel protected rude staff and ignored my bad experience. 4. Poor cleaning & mediocre breakfast Rooms had visible dust in corners. Breakfast had limited boring options with low value for money. Summary: Melvine was the only bright spot — he was polite, bought replacement oil and arranged airport transfer for me. But the hotel has fatal flaws: bad soundproofing, messy cleaning, bad breakfast. Many frontline staff lack basic professionalism: they slandered guests during compensation, twisted their words, gossiped behind backs and judged outfits. Management ignored staff’s rude behavior without accountability. These four nights were full of troubles. I will never book here again and warn other travelers to avoid this hotel.

John Tan

The good thing about this hotel is that it is located right above the DT line of the MRT station, and bus stop. Unfortunately the room that was given to us were little old and run down, I suspect many is as well, and is in need probably of a refreshing, not to mention the maintainance and upkeep of the hotel needs some work. We had a clogged floor trap, which was sorted after we notify the front desk, The carpet looks dated and has stains/watermark on some spot of the room, the A/C takes a bit to get cold, and despite us requesting for additional towel, it never came... Other than that, the location was perhaps the best thing about this hotel is as it is really convenient.