Elba Estepona Gran Hotel and Thalasso Spa

Jan Verhelst

This was the first time I actually had to file complaints about a hotel. Awful experience. The room (we had the presidential suite) smelled like cheap cigars, there were ashes all over the place and stains of booze. Definitely not cleaned, our bath did not work. Everything is outdated, there's birds flying into the buffet, sitting on your breakfast. This might have been a nice hotel 30 years ago. My son's gift for his grandmother "disappeared" from our room!! When I asked management about this , she said she would come back to me but never did. On top of all that, they billed us for drinks and food we did not consume. The overpriced spa is worthless, and when the masseuse thought I was sleeping she stopped her session. This hotel is worth ZERO stars, stay away from this terribly managed thieves hole, it will ruin your beautiful vacation.

Ross Powell

We had a fantastic time at Elba Estepona. All of the staff were incredibly friendly, we loved talking to the staff in the lobby bar (Yasmin & Nicoletta) super friendly and professional. The standard of food from the Roma & Andalus restaurants was extremely high- and even the snack menu in the lobby bar does not disappoint. Very large portions, super delicious. Highly recommend this hotel and we will definitely be looking to book again in the future. Even had a nice surprise bottle of Prosecco for my partner’s birthday.

A Yousefi

Staying at Elba Hotel was honestly one of the highlights of our trip. The whole resort is right by the beach, which gives you that true holiday feeling from the moment you arrive. The pool has a stunning sea view — we could have stayed there all day just relaxing and taking it in. Our room was spotless, comfortable, and well looked after. The staff were absolutely brilliant — friendly, kind, and always ready to help with a smile, which made us feel completely taken care of. What made the evenings special was the live music in the lobby most nights. The atmosphere was warm, relaxed, and full of good vibes — it really added to the overall experience and made every night feel memorable. And breakfast was simply amazing: fresh, varied, and full of delicious options to start the day right. We do wish that spa access had been included in the stay, but even though we paid separately, we enjoyed it so much that it was worth it. We already miss being there and would happily come back again without hesitation. A truly beautiful place with great energy, amazing service, and memories we’ll definitely carry with us.

Natacha DE VADAS

I did not stay at this hotel, I went there to discover the spa facilities and ended up having a coffee and sandwich at the bar and combination cafe. The lady charged with serving was too busy flirting with a man at the bar and had little time for us. A five star restaurant and when a customer drops a knife you would expect the waiter to come to the table with a replacement, but no, she was to busy laughing and entertaining the sole guest at the bar. All it requires is a negative experience like this to turn a customer away for good. Needless to say, I will never patronize this place again. Quite a shame since the personnel at reception were very pleasant and the lobby is very beautiful and well decorated.

Gavin Seymour

Excellent service throughout our stay and in particular from Pedro in the restaurant who was exceptional. Our overall stay at the hotel was fantastic and our room had a great view of the sea. We also really enjoyed the live music from Mario on the Friday and Saturday evening.