Patong Holidays

SE JIN Joo

A Wonderful Stay at Grand Mercure Patong I had a very enjoyable stay at the Grand Mercure Patong. From the moment you check in, you’re greeted by a spacious lobby overlooking the beautiful interior of the resort. It immediately reminded me of the resort hotels in Mexico, with its tropical atmosphere and open design. The staff were one of the highlights of my stay. Everyone I encountered was friendly, welcoming, and eager to help. They always greeted guests with a smile, making me feel genuinely welcome. I arrived before the official check-in time, so I left my luggage with the front desk and went to explore Patong. Before I left, one of the staff members stopped me and offered me an umbrella because it looked like it might rain. It was a small but thoughtful gesture that left a great first impression. I booked a room with direct pool access, and I highly recommend it if your budget allows. The room was clean, modern, and comfortable. I especially appreciated that it had a dehumidifier, which is almost essential in Patong’s humid climate. Without one, the moisture in the air can quickly make a room feel damp. The hotel’s location is another major advantage. It’s right in the heart of Patong, with restaurants, shopping, and nightlife all within walking distance. Patong Beach is also just a short walk away, and the hotel even provides a complimentary shuttle service, which was a nice convenience. Breakfast exceeded my expectations. There was an excellent selection of both Western and Asian dishes, everything was well organized and clean, and the quality was consistently good. I enjoyed breakfast at the hotel every morning during my stay and felt it offered excellent value. Overall, I had a great experience at Grand Mercure Patong. While I wouldn’t personally rate it as a true five-star luxury resort, it comes very close and certainly has the potential to earn that distinction. I would gladly stay here again and would recommend it to anyone looking for a comfortable, well-located hotel with excellent service in Patong.

Thomas Ho

My stay here was amazing, honestly impeccable! As an accor gold member I was astonished at how thoughtful the staff and experience was. Special shoutout to Bambi, Tan, and the Spa staff who made sure that we were well taken care of. Their service really made my trip - not only were they attentive, but they were also proactive. All the staff here pay so much attention to their guests. The pool was also very nicely designed with secluded areas that felt serene and private. Plus the breakfast was so tasty, you could really taste the local authenticity with smoky wokhei on the noodles, a superb noodle station, and dessert station with local desserts. I had an unbelievable time here and would definately be back!

Curtis Loriente

We stayed at Grand Mercure Patong last year and loved it so much that we came back again this trip. What made this stay extra special was that the staff actually remembered us and welcomed us back with such kindness, including this beautiful setup in our room. The service here is honestly outstanding. Everyone is so friendly, welcoming and attentive, and they go above and beyond to make you feel comfortable and valued. The rooms are beautiful, clean and relaxing, the location is perfect, and the whole resort has such a peaceful atmosphere while still being close to everything in Patong. It’s little personal touches like this that make a place unforgettable. Thank you again to all the amazing staff at Grand Mercure Patong for making our stay so special. We’ll definitely be back again!

Dheeraj Sharma

Stay in this hotel if your want to enjoy one of the best location for shopping, Bangla road, nearby attractions in Patong. All is at walking distance so no hassle roaming around till late night. Do not expect a resort like feeling but a best location to enjoy shopping, happening places within 1 km. Breakfast is good and staff are most caring and friendly. The lobby was not air conditioned and their staff were sweating in the humid conditions but working with smile and checked us in with welcome drink and a cold towel. Accor management must think of the comfort of their front desk employees with suitable conditions.

Roxanne

Very pleasant stay! We stayed in a villa, it was big and we had our own pool. Staff were very welcoming and the breakfast buffett that came with the room is super nice. There are many different pools and even a pool and ping pong table. Beds were big and comfy and extremely luxurious overall. Visited the spa and the masseuse was very skilled. Stayed for one week and would DEFINITELY come back again! I really recommend it if you’re looking for a fun relaxing place to stay!

Shereen Mohamed

The service was amazing staff are very nice and kind ,housekeeping ensured that the rooms are spotless .Our housekeeper Prarey was awesome. Greeting us every morning cheerful and always going out of her way to ensure we are happy. The service here is not about the staff doing their job ,but are always going the extra mile and with a smile and happy about it. Prang and all the staff at the pool bar are out of this world. I loved the hotel , the views, the rooms are spacious and cosy. Pool is great. Breast is alright . But there is a problem that there are alot of stairs and 1 elevator. 😳So you have to be in good shape and active as you can’t wait for the elevator all the time ! Had a situation with the rooms at the beginning . We were given rooms in different buildings and far from each other. But kindly the manager helped sort it out and was extremely professional and kind . I would certainly consider it next time .

Bruce Harris

We’ve come here for our anniversary and have loved every moment. The staff are super friendly. Everything was so clean and the variety of food in their buffet was something. The double room with pool access was the best decision. Rooftop bar at night with the best views. Absolutely felt amazing staying here. Highly recommend to everyone, romantic for couples and also family friendly.

abdulrhman al sager

One of the best resorts I’ve stayed at in Phuket. Everything was spot on from check-in until check-out. The room was beautiful, the view was unreal, and the whole resort had such a relaxing vibe. What really stood out was the staff. Every single person I met was friendly, welcoming, and genuinely cared about making sure we had a great stay. Big thanks to Baw, Noodang, Oni, and Sandy for being so kind and helpful throughout our stay. You all made a great experience even better. Can’t recommend this place enough. I’ll definitely be back next time I’m in Phuket!

Mai Daas

Deedee and Noodang , We would like to give a very special thank you to these two wonderful ladies. ❤️ They were absolutely amazing with us and, most importantly, with our children. They were so kind, caring, and genuinely attentive to every little detail. They always noticed if our children were happy or upset, whether they had eaten or not, and even the smallest things that made them comfortable or uncomfortable. Their kindness and care made us feel so welcomed and looked after throughout our stay. It was clear that they were not just doing their job , they truly cared about our family and our children. Thank you from the bottom of our hearts for making our stay even more special. We will never forget your kindness, warmth, and beautiful smiles. ❤️ You are truly wonderful people, and this hotel is lucky to have you!

Samke Claes

Our stay was made even more enjoyable thanks to our wonderful housekeepers, Nany and Savy. They are both amazing people extremely friendly, cheerful, and always smiling. They speak excellent English, making communication easy and pleasant. They did a fantastic job cleaning our room every day. Everything was spotless, and we loved the creative towel animals they made it was such a fun and thoughtful surprise each time. They worked very quickly and efficiently and were even able to clean our room while we were still there without disturbing us, which was incredibly convenient. Their kindness, professionalism, and attention to detail truly made a difference during our stay. Thank you, Nany and Savy, for making our experience so special. We had an absolutely wonderful time!

Shamla Bermal

We are a family of 5 that stayed at the Seaview Hotel Patong for 9 nights in July. * The location, beach views and ambiance was excellent. Away from the bustle but within walking distance. * The staff were absolutely friendly, professional and treated any query with a quick turn around. (We had hot water issues only) * The rooms were comfortable, supplied daily with necessary toiletries ( ear buds, shower caps, toothbrushes and toothpaste, shower gel, shampoo and conditioner). In addition, water and teas/coffees were also supplied daily. *The breakfast selection was excellent and there were variations daily. The staff supplied anything that was asked for. * The pool facilities were excellent. My family spent lots of happy hours in both pools. * The staff kept our luggage as we reached the hotel early on check in day and kept it on checkout as we had a whole day after checkout. We were offered shower facilities on both days even with towels in the guest bathrooms. * Our Seaview stay was top notch. I would definitely use this hotel again.

Anzett Viljoen

The hotel is right on the beach with lovely views of Patong beach. It is a bit dated, but great value for money. The breakfast has a large variety to choose from, and great coffee. We loved sitting in the bar area and enjoyed the lovely blue pools. Rokms are spacious, with a little fridge and the aircon is just excellent in the heat. Would recommend, worth every penny.

Ani C k

I booked this property expecting a genuine 4-star experience, as it is advertised as a 4-star hotel on Google. However, after arriving, I realized that it doesn’t even provide the level of service expected from a 2-star property. The service was extremely disappointing from the moment we arrived. To reach the lobby with our luggage, we had to carry our bags up the steps ourselves. The staff would only move the trolley and refused to help with even small bags. I have stayed in many hotels during my travels, and this is honestly the worst hospitality experience I have ever had. One of the reception staff members, Handewa, was particularly unprofessional and unhelpful. Staff like this seriously damage the reputation of the property and are the reason it receives negative reviews. Guests pay premium prices expecting 4-star service, but there was virtually no customer service at all. For example, we were given the Wi-Fi password at check-in, but it didn’t work in the room. When we called reception for assistance, instead of sending someone to help, we were told to come down to the lobby so they could set it up there. That is simply unacceptable for a hotel claiming to be a 4-star property. Overall, the attitude of the staff made us feel as if they were doing us a favor, rather than providing a service we had paid for. Guests pay for hospitality, professionalism, and comfort, but unfortunately, none of those were delivered here. I would not recommend this property to anyone planning to visit Phuket. There are many better hotels that genuinely value their guests and provide the level of service they promise.

Mentors Group

Highly Recommended Property - We stayed three nights with family and found the room to be clean, with a great location. In the morning, you can enjoy a beautiful view of the sea, and the sound of the waves is truly relaxing. The vibe here is much better compared to other hotels; it’s very calm and inviting. The breakfast buffet is excellent, with freshly cooked food. The room service is also very attentive, making you feel right at home instead of staying in a typical hotel room. You have easy access to a 7-Eleven and Patong Beach Road, which is highly convenient. I highly recommend this place as it is close to all the nearby markets and restaurants.

Nurul Ain

⭐⭐⭐⭐⭐ I am from Malaysia and recently stayed at Sea View Patong Hotel. I had an amazing experience throughout my stay. The room was clean, comfortable, and well-maintained, while the sea view was absolutely beautiful. What impressed me the most was the hotel staff. Every staff member was friendly, professional, and always willing to help. Whatever we needed, they assisted us with a smile and made us feel truly welcomed. Their excellent service exceeded our expectations and made our holiday even more enjoyable. Thank you to the entire team for the outstanding hospitality. We were very satisfied with our stay and will definitely choose Sea View Patong Hotel again when we visit Phuket in the future. Highly recommended!