Fairfield Inn New York Manhattan Financial District

Shweta Bhagat

Room is cramped and suffocating. I DO NOT recommend this hotel. the only good part is - good location. The female evening staff on Thursday is extremely rude, arrogant and highly unprofessional Maybe its good to train staff what hospitality and customer service means.. have to call these folks repeatedly for any housekeeping thing. These people gave 3 adults 1 king bed n its shameful that i have to repeatedly ask for extra comforters. I had to ask 5 times in 3days until they gave me more comforters. Whereas they need to understand and ensure all this as room is booked for 3 adults. I had confirmation email that they will be providing me extra comforters and blankets as need be. Upon requesting, she gives me an attitude and tells me there is extra charge for blankets and currently they are out of it. I cannot imagine this hotel is by Marriot! such a poor hospitality. Upon showing her email by her own staff, she was least concerned and stated that this email is not from us. she was clueless of legal implications of an email and I also wrote about this to Expedia. The manager does not care. if the manager is reading this they should consider writing back to me. Responding to the owner: My room was booked for 3 adults by Expedia. No one so called 'showed up'. Why did you let me book it for 3 adults when you cannot accommodate? you guys are nothing but unprofessional liars. I will be writing an email to Expedia about this and taking further action.

Terri W

The hotel was very pleasant. The room was small but very clean and comfortable. The bathroom was a good size and I liked the glass enclosed shower. The beds were comfortable, although they could have had an extra blanket. The staff were very friendly and helpful. The breakfast was good. The location was good for what we needed.

Adam Alston

The place is fine... staff are friendly, and if you need to be in Lower Manhattan it's well-located. Be warned, though - rooftop gigs at Pier 17 are super loud... even with ear plugs. If you're planning on sleeping after 11 or midnight I'm sure you'll be fine, but if you're a light sleeper then head to a different part of town.

Ümit Aytimur

Terrible service and dishonest billing! Avoid this hotel. On my arrival, my room was registered as "Not Ready" in the app until midnight, forcing me into an extreme late check-in and ruining my first day. On check-out, the front desk verbally approved a 1-hour late check-out extension. Relying on their word, I checked out at 5 PM, but they turns around and charged my credit card an extra $140.05 USD without my consent, writing a deceptive note on my folio. The staff completely ignores messages on the Marriott app, and management refuses to take accountability for the promises made by their own team. Sub-par service and predatory billing practices. Absolute disgrace to the brand.

Diana Gibson

Extremely disappointed by the unorganized and deceitful staff of this location. We had left something in the lobby when we checked out and called within 10 minutes to let the front desk know. The front desk confirmed that they had the item, made a note in the system, and would keep it safe in the back for us to collect when my husband returned the following week for a work conference. When he came to collect the item (providing the appropriate identification, room number, item description, etc.), they said it was not there and did not even have a record of it in the system. We even called several times shortly after to follow up and got no where. Not even so much as an apology or explanation as to what could have happened. Again, given the short turnaround time and confirmation that this item was safely in the hands of the staff, not sure what else we are to conclude other than the staff member lied to us about following protocol and stole our property. I will gladly remove this negative review if this situation is properly addressed, however we are yet to reach a resolution. Management if you are reading this, we are extremely dissatisfied with whoever was on front desk staff the afternoon of May 10th, 2026 at 2pm and how they handled this situation.