Holiday Inn Manhattan 6th Ave - Chelsea

ELENI ANTONIOU

Extremely disappointing experience. We booked this hotel under terms stating that payment would be made at the property and informed the hotel in advance that we would be arriving around 11:00 PM due to our flight schedule. The hotel acknowledged and approved our late check-in request. While we were travelling, the hotel attempted to charge the full amount of our stay. As soon as we became aware of the issue, we transferred the necessary funds and immediately notified the hotel. Despite this, when we arrived before our approved check-in time, after a 10-hour international flight, we were informed that our reservation had already been cancelled and our room had been reallocated. What made the situation even more frustrating was the contradictory explanations provided by staff. We were told that there was uncertainty about whether we would arrive, despite our prior communication and approved late arrival. We were also given explanations regarding payment attempts that did not match our records. Throughout the interaction, several members of staff were dismissive, unhelpful, and unnecessarily rude at a time when we were simply trying to understand what had happened and find a solution. Being left without accommodation late at night in New York after a long flight was incredibly stressful and completely avoidable. The combination of poor reservation management, lack of communication, and rude treatment by staff made this one of the worst hotel experiences I have had. I would strongly recommend avoiding this hotel and booking elsewhere.

Jim Lindsey

Very happy with our 1 night stay in Manhattan. It's a great location, within easy walking distance to the Amtrak train station - about 1/2 mile. Also, lots of nearby restaurants. The staff are friendly and helpful. The room was small, clean and had a small coffee maker. We will definitely consider staying here again. We arrived at JFK airport on a Friday afternoon and took a car service to the hotel. It took over an hour to get to the hotel during rush hour.

Worldtravel2025

This hotel’s pros and cons are very extreme. I was going to give this hotel 3 stars, but I decided to give it 4 stars because of the excellent front desk staff. Pros: Front desk employee Jennifer did an excellent job during our check-in, even with the long and chaotic line. She never lost her smile and truly made us feel welcome in New York. Another employee, Amalia, was also amazing. I saw her almost every night, and whenever we needed something, she was always there to help. This hotel really has great staff. Cons: I understand this is a Holiday Inn Express in New York, where space is limited, but whoever designed these rooms really failed. The space between the bed and the desk chair is so narrow that barely one person can pass through. The water pressure is horrible. I’ve never experienced such weak water pressure before. The breakfast quality is also very poor.

Ryan

Pros: Room updated and clean Good value Amazing location Friendly Staff Good water pressure Cons: No hot water (lukewarm but workable) Moderate Noise (Loud AC & Little room/room soundproofing. Street noise is NOT an issue however) Smaller sized rooms All in all I am very happy with my stay and would stay here again. If, like me, you are looking for good value, clean rooms, and location I would highly recommend. If you are looking for a sleek new hotel or long hot showers, I would recommend looking elsewhere.

Lisa

This is the FIRST time in my 57 years that I haven’t had ONE complaint about a hotel! The staff are absolutely lovely and 100% helpful. Our room was clean and the size was perfect for me and my kiddo. We are upgraded to a high floor with two beds! The Empire State Building was right out the window. Ask and sometimes you shall receive. People complained about waits for elevators. We had none. The proximity to subways is perfect!