Hilton Garden Inn New York Tribeca

Tijana Blanusa

Very conveniently located a few steps away from Canal Street subway station, it really made our travels across city so much quicker. Our room was clean, spacious enough for 2 people and kitted with all we needed for a short stay. The only small complaint was about there only being one (slow) elevator in operation. We loved the neighborhood (e.g. a lovely independent bakery round the corner, a few great restaurants) and the fact that a lot of other great neighbourhoods are walking distance from the hotel. Overall we had a very positive experience and would happily come back!

Kelly Thompson

HUGE rooms for New York City! In the heart of SoHo/Tribeca. There are great places within walking distance to eat. There is a subway station right across the street that takes you almost everywhere in the city for $3 a person!! The hotel itself is clean and bright. The day staff was SO nice! The room was clean and the AC worked wonderfully. Our room overlooked the street and the windows open for fresh air (during the cooler months) and to listen to the sounds of the city. They have two sets of blinds to make the room dark if desired. The beds were comfortable and the sheets and pillows were soft and clean with no smells or stains. The supplied products were great! Shampoo, conditioner, lotions, soaps, body wash and a hair dryer! We had a Keurig in room with coffee and tea pods and they had coffee and water/lemonade downstairs for free. The 'bad': Only one elevator works and it takes forever to cycle. There is no 'hot' water in the bathroom, it gets warm but not hot. The towels are thin and scratchy but do their job. There is a police dept right by the hotel so there is a lot of police activity but we LOVED that, lol!

Erin Foley

I am extremely disappointed with my experience at this hotel. During my stay, a significant amount of cash was stolen from my room, which left me feeling shocked and, most importantly, unsafe. No guest should have to worry about the security of their belongings while staying at a hotel. What has made the experience even more upsetting is the lack of communication and support following the incident. Since reporting the theft, I have received little to no updates or reassurance, despite the seriousness of the matter. I have had to chase for information myself, and I still feel as though my concerns have not been treated with the urgency or care they deserve. Unfortunately, my interactions with the reception staff only added to my disappointment. I found several members of the reception team to be rude, dismissive, and lacking empathy when I was trying to seek assistance after such a distressing incident. At a time when I was feeling vulnerable, I expected professionalism and compassion, but instead I was made to feel like my concerns were an inconvenience. When incidents like this occur, guests expect transparency, regular communication, and a genuine effort to investigate and support those affected. Sadly, that has not been my experience. I hope the hotel reviews both its security procedures and its approach to customer service, as no guest should be left feeling unsafe, unsupported, or dismissed after reporting a serious incident.

Shajid Sheik Basheer

Ideally situated right next to the Canal Street subway station, this hotel offers an unbeatable blend of value and convenience for a Manhattan stay. The rooms are spotless, and guest perks include complimentary morning coffee in the lobby, drinking water throughout the day, and a hydration refill station in the gym. Note for international travelers: Like most US hotels, in-room kettles are not provided. For a quick meal, a small pizza shop across the street serves $1.50 slices.

Dave

We stayed at this hotel for the NY Knicks parade and had an excellent experience from start to finish. We arrived a day before the parade and stayed through the event, and the staff was incredibly friendly, accommodating, and professional throughout our visit. The accommodations were clean, comfortable, and well-maintained, making it a great base for exploring Tribeca / SOHO and City Hall. One thing that really stood out was the level of service, the team even offered to securely store our belongings while we attended the parade, which made the day much more enjoyable and stress-free. The location, service, and overall hospitality exceeded our expectations. We would definitely stay here again and highly recommend it to anyone visiting New York City.