Hilton Salalah Resort

May Shorman

The hotel is fully renovated and generally comfortable. However, there were several issues that affected our stay. The rooms do not provide slippers. During our entire stay of three days, the room was not properly vacuumed or cleaned. Upon arrival, we found fruits under the bed and a medicine box that belonged to previous guests, which indicates poor housekeeping standards. The food at the hotel restaurant was among the worst we have experienced. The salads were not fresh, and the meat and chicken were of very poor quality—very tough and difficult to eat. The food quality does not meet the standards of a five-star hotel. The chef should be changed, and more focus should be placed on Arabic cuisine that reflects the country’s identity, rather than Indian food. In addition, the restaurant does not offer basic beverages during dinner, such as juices or soft drinks. The beach is public and far from the hotel, requiring transportation to reach it. The hotel does provide a shuttle service to and from the beach, which is appreciated. Overall, the hotel is comfortable, but the housekeeping service needs significant improvement, and food quality must be taken more seriously to match a five-star rating.

Naz

I had a truly excellent stay at the hotel. Everything from the comfort of the room to the overall atmosphere was top-class. A special thank you to Amin and Said at the reception — they were exceptional. Both were extremely welcoming, professional, and always ready to help with a smile. Their kindness and efficiency really made a difference and added a personal touch to the entire stay. Thank you for such a wonderful experience. I would highly recommend this hotel and would happily stay again

Mirna Ham

Beautiful room with sea sight. Excellent service and truly caring staff. We would like to especially thank Alamgir, who kept our hotel room perfectly clean every day and surprised us with beautiful towel figures — such a lovely personal touch that made our stay extra special. We also want to thank Abdallah at the reception. He handled my issue professionally and efficiently, but what stood out most was his warm, understanding attitude. He genuinely made us feel welcome and at home. Hanna & Lucas

Izabella Gabara

Murugesan made our stay truly exceptional. He was incredibly kind, warm, and always welcoming, with a genuine smile every day. His work was done with great care and attention to detail - the room was always perfectly clean and prepared. Thanks to his attitude and professionalism, we really felt comfortable and at home during our stay. He is a wonderful person and a great asset to the hotel. Thank you, Murugesan, for making our time here so special.

Sumesh Krishna

The property is well maintained and ideally located, and the staff are well-behaved, professional, and genuinely try their best to keep guests happy. However, during busy hours the staffing at the reception and pool bar area seems insufficient. The team is clearly working very hard, but the shortage leads to delays and visible frustration, which is a bit disappointing for a hotel of this standard. Also, basic amenities like slippers and a bathrobe were not provided, which is unexpected in this category of hotel. Overall, a good stay with scope for improvement in staffing levels and in-room amenities.