InterContinental New York Times Square

Audrey Smith

I'm not going to gatekeep on the Intercontinental Times Square hotel. Of course it's in a great location, the corner room was incredible and the bath products were amazing. The hotel was impeccable. I'm a stickler for cleanliness and this hotel didn't have a single trash can out of place and housekeeping kept us in towel heaven during our entire Christmas stay. It's was a beatitiful time of year to visit the city but the hotel took it up a notch with its beautiful decorations. It really felt like a magical wonderland. ✨️ But, what made our stay so fabulous was actually none of those great hotel characteristics. It was the entire staff. From Santi, the charismatic and friendly doorman, who was do gracious from the moment we arrived, and even knew our driver, to Carolyn, at guest services . I cant say enough about the hospitality and friendliness of this staff. It happened to rain and snow a bit, so our housekeeper gave us umbrellas to use during our stay. We were overwhelmed with the attention to detail at this hotel. John the manager has really retained the best staff and made our trip feel like home away from home. I travel a bit but I've never experienced this level of service from a hotel. This staff actually like their jobs and it shows. It's interesting that many have been with the hotel for long periods of time. Anyway, it's now my 'go to place to stay' while in NYC.

Adele Davies

We loved the location, all staff were friendly and accommodating, and the room was fabulous. We loved the view towards Times Square, and we could also see our cruise ship waiting for us at the port on the morning of our departure, which was fun. We ordered breakfast via room service three times, putting our f&b credits to good use, and the service and the food were amazing. My husband’s IHG status was acknowledged, and the upgraded room was beautiful and comfortable. Yes, there will be the noise of sirens and so forth because of its location, and we did think that the television could be moved to a wall rather than sitting in front of the window at the foot of the bed, since it blocked the view in the corner room, but these things are small things compared to the joy we experienced staying at this lovely hotel. We have booked to stay again in April, this time after our cruise, and we can’t wait!

Jessica Londono

It's a great location for tourists, the rate is quite high for what the hotel offers. Fitness center is a great size and I was more impressed by the fitness center than the lobby. I expected more Christmas decor than just the tree. Beds are comfortable, pillows are not. Front desk, Francisco is fantastic and treats you like a premium guest. Breakfast is mid for a buffet that costs $30. Even my niece and nephew couldn't eat their pancakes. The bellmen are always smiling and so helpful and sweet. The customer service is better than the rooms tbh

Oleksandra Dashko

I am currently staying at the InterContinental Times Square in New York during the Christmas weekend, and the experience has been wonderful. The breakfast is absolutely delicious, with a great variety of fresh and tasty options that make every morning a pleasure. The view from my room is stunning, offering a breathtaking look over the city that I truly enjoy. The beds are incredibly comfortable, which makes it easy to relax and get great rest after busy days in the city. I also want to give special thanks to Francisco at the reception - he is exceptionally friendly, welcoming, and always happy to help with anything I need. His positive attitude truly makes my stay even better. Overall, I am very happy with my stay here and would highly recommend this hotel!

Kucheli Michelle Banu

had a fantastic stay at the InterContinental New York. The welcome at reception was warm and professional, and I was checked in about three hours early without any fuss. They also kindly allowed a late checkout, which made my stay even more comfortable. I stayed in a Superior king room — it was spotless, beautifully kept, and the bed was wonderfully comfortable. Overall, a smooth, stress-free, and genuinely enjoyable experience. Highly recommend.