One&Only Aesthesis

Matt Kus

One of the most aesthetically pleasing ultra luxury hotels in Europe, with five star service and amenities to match the amazing look. We were in an Epos two bedroom suite with heated salt water pool and private beach which was amazing for us as a family with a small child. The privacy offered by the expansive suite with truly beautiful outdoor lounge space by the pool next to a beach which was separated from the rest of the resort was extremely special and enabled us to truly relax and disconnect without worrying that our daughters splashing and playing would disturb other guests. The finishes in the rooms are the highest level (what you would expect from a st. Regis, waldorf Astoria, four Seasons, mandarin oriental, or Aman) and the design language throughout all public spaces is impeccable. You feel like you are in a beautifully designed home instead of a hotel at all times and the butler service ensures you have everything you need addressed quickly and easily via WhatsApp. The restaurant options were great, with Sushisumo on the beach and Manko along the shore standing out as genuinely good restaurants I would have visited even if they were outside the hotel. They have boats you can charter for day tours easily via the concierge which are accessible from their private pier. The kids club is huge, with a beautiful playground and spaces for crafting and playing inside and outside. Our daughter loved the kids club and requested to stay there as long as possible each day which freed us up to enjoy some genuine down time. We will definitely be coming back.

Khánh Tín Nguyễn

This was my first time experiencing One&Only, and it did not disappoint. I’ll definitely be trying more of their hotels and resorts in the future. Room: Spacious and comfortable, with a terrace and a private plunge pool. I appreciated the Dyson hairdryer — a nice touch. Housekeeping was provided twice a day. Dining: Excellent. Plenty of great restaurants to try — truly worth experiencing. Public spaces: Beautiful, elegant, sophisticated, and always pleasantly scented. Staff: Professional, courteous, and attentive. Unfortunately, we visited in April when the weather was still a bit chilly, so we couldn’t really swim in the pool or enjoy the beach. Spa: Featuring Guerlain products, which felt very luxurious. I only wish the massage had been a bit stronger — I personally prefer the massage quality in Asian resorts such as those in Thailand, the Maldives, and Vietnam. Overall: 9/10

Inva Demiri

Amazing stay at the One & Only Athens I had such a great experience at the One & Only Hotel in Athens. The Guerlain Spa was absolutely incredible super relaxing with top quality treatments and a lovely atmosphere. The spa team were fantastic too ! professional and really made me feel cared for. Everything from start to finish felt special. Can’t wait to come back!!!!

BlueSword

I visited this hotel as a non-resident guest and paid €100 to use the spa and gym facilities. On my first visit, the service was excellent and I had a very positive experience. Unfortunately, my second visit two days later was completely different and extremely disappointing. From the beginning, the service was inattentive and unprofessional. I asked for a hot tea and was told there was tea available, but it was cold. I politely requested a freshly made hot tea, but it took a long time, and when it finally arrived, it was still cold. I asked again, and at that point the staff became dismissive and unresponsive. Two staff members were sitting nearby doing their nails, giving the clear impression that they were not interested in assisting guests. I felt uncomfortable and unwelcome. When I went to the gym—something I had used without any issue during my previous visit—I was immediately told that I could not use it. This was confusing and embarrassing, especially since no clear explanation was given. I also felt followed around rather than supported as a guest. The overall attitude was disrespectful and far below the standard expected from a luxury hotel. I did not ask for a refund, but given the situation, it would have been appropriate. Instead, I was handed a small sample box in what felt like an attempt to silence the issue, which only made the experience feel more dismissive. This experience was extremely disappointing and not at all reflective of the level of service one expects from a deluxe hotel. I hope management takes this feedback seriously and improves staff training, consistency, and guest treatment.

Katherina Fragkedaki

Visited this stunning hotel for drinks at the pool bar. The location is great and there is immediate access to the beach. We enjoyed some cocktails and fruit salad. Service is very friendly, it just needs a little more training to concentrate on details.