Paradox Singapore Merchant Court at Clarke Quay

callesteros kanal

Paradox Hotel is a paradox. We had read that it’s a smaller hotel chain positioning itself as a boutique lifestyle experience — and in many ways that’s absolutely true. The hospitality, the welcome, the personality, and the location in Singapore are all excellent. We booked an Executive Club room and forgot to mention my wife’s food intolerances. The team handled it perfectly from the very first evening, and the gluten-free options at afternoon tea were outstanding. But the entire executive feeling disappeared at breakfast. We were directed to a windowless room and then had to collect food in a massive buffet hall that felt more like a large charter resort or a Las Vegas hotel than a boutique property. It was crowded, chaotic, and almost competitive just to reach the dishes. Everything fantastic we had read beforehand was unfortunately overshadowed by the breakfast experience. WE DID NOT GET WHAT WE PAID FOR! Would I stay here again? Yes, most likely — thanks to the genuinely accommodating spirit of the team. If the breakfast mayhem isn’t sorted out by then, there’s always a Starbucks around the corner.

Jeff Jeff

Overall experience is good but definitely can be better. We booked Pawcation Retreat and the hotel consider as new player for pet friendly hotel. Package includes high tea and happy hour. For high tea, we can have it outdoor at Ellenbourough market cafe. However, we were told by check in staff not for happy hour as the cafe is not pet friendly. Instead we were told we can just sit at the lobby area with the dogs in the stroller. Not sure if there as miscommunication between the staffs. However, when we come down the lobby area is full and no place to sit at all. After some talking with the staffs, we are allowed to eat at the outdoor area same as high tea. I think if the pawcation retreat package offers all this benefits, hotel should give more options such as for example we can choose to have it in our room or outdoor area where we can dine with our dogs. Luckily our experiences saved by the quick action of Izad and also hospitality of Jia Bao. One thing that I NEED to mentioned though is the lack of staff during breakfast hours. No one paying attention to people dining outside. I need to ask 3 times to 3 different staffs just to get cutleries and ice. Overall is a good experience but not sure we will be back.

Mariann

We had an absolutely wonderful stay at this hotel! Everything was perfect from the moment we arrived until the moment we checked out. ​The Staff: Everyone was incredibly welcoming, professional, and went out of their way to make us feel at home. ​The Breakfast: The morning spread was delicious with a huge variety of fresh options. It was the perfect way to start our day. ​Cleanliness: The housekeeping team does an amazing job. Our room was spotless and refreshed perfectly every single day. ​Overall, it was a 10/10 experience. We had a fantastic time and will definitely be returning in the future!

deepika garg

Loud shout out to the Entire Hotel team for such a wonderful and comfortable stay. Hotel is quite premium, a colonial era type architecture refurbished to meet the evolving standards...a very helpful and always available conceirage.. complimentary welcome drinks.. complimentary coffee machine with fully filled amenities...clean and well appointed room. No unnecessary noise. Only drawback no washer available with WC. Washroom is not that big but good compared to regular singapore standard. Also bathroom is quite slipery. Be careful. Me and my kids both slipped but luckily escaped harmless. Highly efficient and approachable front office team. Hotel is located on clark quay river and has direct access to the river side. Pool is very well maintained with slides for kids and adults. Very well located jacuzzi. We stayed here from 25th December to 27th December paid 250sgd/per night for premium king (no balcony) category. We had a wonderful stay..

Karen Newman

Amazing Hotel right by Clarkes Quay. Stayed for a couple of nights on the way to Bali. All staff are very helpful. Rooms are spacious and clean, the bar area is lovely and relaxing, in-between sight seeing we sat by the pool for a few drinks. Breakfast was plentiful with lots of options. A big thank you for my Birthday cake that was left for me 🥰. It's the little things that make hotels Great. Would recommend to all, central to all tourist attractions, transport. Would stay again. Thank you for making our few days in Singapore amazing 😁