Rey Carlos

Pablo Coudenys

I stayed here two weeks ago, and I was pleasantly surprised! I booked through booking dot com with their ‘partner offer’, which was the cheaper option. I honestly was expecting the bare minimum, just a bed and a shower. But no! I had two beds, a decent bathroom, and a whole living room equipped with a kitchen and mini fridge! It was a pleasant surprise and made my stay extra comfortable.

Mario Cortes

I recently stayed at Hotel Rey Carlos, and I honestly cannot believe how awful the experience was. Yes, the location is good and the pool area is decent — but that’s where the positives end. Everything else felt like the hotel simply doesn’t care. Our room was completely outdated. No microwave, the AC was broken, and the shower was honestly unusable. The water swung violently between scalding hot and freezing cold every few seconds. On top of that, the bathroom was filthy. It was clear nobody had bothered to check the room properly before guests arrived. But the absolute worst part — by far — was the customer service. One receptionist in particular, an older man with glasses named Manuel, made our stay miserable. I’ve travelled a lot, and I’ve never experienced someone so consistently rude, dismissive, and unprofessional. We were two people staying in a double room, but when we asked for a second set of keys, he flat-out refused. Not only that, he suggested the most ridiculous “solution”: that one of us should go upstairs, open the room, leave it unlocked, go back down to reception to return the key, and then go back up again. Completely unsafe, completely impractical, and delivered with a tone that made it feel like we were the problem for even asking. It didn’t stop there. When housekeeping forgot to leave clean towels, I went to reception to ask for some — and Manuel literally threw the towels at me without a single apology. The attitude was unbelievable. There’s also a huge sign at reception advertising late check-out, which we desperately needed because our flight wasn’t until later in the evening. When we tried to arrange it, every conversation was met with the same rude, dismissive attitude. We were told we had to come back at 9 a.m. on the day of check-out — something any organised hotel should be able to confirm well in advance. Then when 9 a.m. came, suddenly late check-out was impossible, but we were told we could at least shower before heading to the airport. When the time came and we asked about using that shower, Manuel acted like he’d never heard of such a thing and again treated us like we were being unreasonable for even asking. When I asked for his name — because at that point the behaviour was beyond unacceptable — he encouraged me to leave a review. This man clearly doesn’t care about guests, about service, or about representing the hotel. He shouldn’t be anywhere near a reception desk. Management needs to seriously rethink who they allow to interact with paying customers. And speaking of management: they love responding to negative reviews saying the hotel is “undergoing continuous improvement.” But a quick scroll through those same reviews will show you the truth — the same problems pop up again and again, especially complaints about customer service. Clearly nothing is actually improving, because Manuel is still behaving this way. At this point, I wouldn’t recommend this hotel to anyone. With so many other options nearby where staff actually treat guests with respect, there’s absolutely no reason to put yourself through what we experienced here. The location and the pool do not make up for the disrespect, the lack of basic hospitality, and the complete indifference from management about ongoing problems.

Martin Daly

Stayed for 10 nights . Great location and we were in an upgraded room on 2nd floor. Couldn't fault it. Staff were excellent especially Marianna at the pool bar. Only small gripe is no proper bar, except in centre of pool which was a bit small. But that's just me. Will definitely stay again cheers . Even the local wildlife was friendly

David Stewart

This was the worst hotel experience ever. Initial welcome grumpy (was only CA 8pm). Corridor to room in darkness, a/c wouldn't switch on, no cleaning stuff, not even wash-up liquid or sponge, no dish-cloth. Room not so clean and towels in shower had already been used, not replaced. No instructions card or booklet. When returned to reception, clerk was bad-tempered & rude. Tried to charge me , EUR 12/day for the safe, later I found it was 2! Whole place tatty and in need of deep clean and modernization. Then the shower flooded, lots of ugly material flowed out. All towels used to mop up. Tried twice to phone reception for help, refused. 2nd time he told me I was too late and there was no technico onsite. Could have said that first time ... eventually they said they would not do anything, not change my room or allow me to shower elsewhere. Shocking. A maid eventually appeared with more towels for the floor but refused to give me any for myself. On checkout I reported it again but the same guy who checked me in said they had no record of this. Avoid this place!

Carol McCarthy

Lovely hotel, a little bit dated but clean & comfy to use as our base. Cleaners were in every day! Fabulous pool & the area was cleaned every morning but a happy whistling cleaner, lovely pool bar with a nice selection of drinks & light snacks. Only had breakfast on the one morning which was very tasty, the coffee was delicious as was the selection of juices. It's located in a quiet enough area but only cost just over €5 for a taxi to the English beach!