Shangri-La Golden Sands, Penang

Mel Rashid

⭐️⭐️⭐️⭐️ Good family stay, but cleanliness could be better We had a pleasant stay overall. The staff were really friendly, helpful and welcoming — 5⭐️ for the service. 👍 Pros: - Friendly and helpful staff - Clean and comfortable room - Good variety of facilities, especially for families - Clean beach - Ample parking - convenient buggy service - Great location - McDonald’s, food stalls and a convenience store are just across the road - Feringghi Walk is also within walking distance - Breakfast spread was decent 👎 Cons: - My daughter brought her own snorkelling gear and noticed that the swimming pool water was quite dirty. Pool cleanliness definitely needs more attention. - The chairs at the buffet breakfast area were visibly dirty and could easily have been cleaned. - The bathtub drain in our room was not working properly. Water kept collecting in the bathtub while showering, and we had to remove the drain cover ourselves before it drained properly. Overall, a good family - friendly hotel with great staff and a very convenient location. Just needs better attention to cleanliness in some public areas and routine maintenance in the rooms. With those improvements, the experience would be much better. Owh they also have an indoor playground on a different building next to the hotel. Need to wear long sleeve if u want to play the slides. Inhouse guest rm30 per child.

Eng. Abadi ·̮·̮ '

Beautiful resort and a great place for families. The beachfront location is excellent, and there are plenty of activities for both kids and adults. The resort is in a lively area with restaurants, shops, and other attractions nearby, which makes everything very convenient. My only concern is that the resort gets quite crowded during holidays and peak seasons, which can make some areas feel busy. The breakfast was good with a decent variety of options, but it wasn’t exceptional. Overall, it was a pleasant stay, and I would recommend it to families looking for a beachfront resort in Penang. 🌴👍🏻

Nur Liyana Khirudin

Really great experience with family and walkable distance to feringgi walk. Laundry is also nearby. Good buffet choices, great pool for kids, and the nearby seaside was great! A lot of sea activities as well. Take at least 2 nights to enjoy! Also i got my room early and was lucky. 12 pm check in 😍

Wani Abdullah

Very disappointing stay at Shangri-La Golden Sands, Penang Unfortunately, my first stay at Shangri-La Golden Sands, Penang will also be my last. We arrived at 2:30 PM and waited until almost 5:00 PM for our room. After all that waiting, we were given a downgraded room that was not what we booked. Breakfast? More waiting. Long queue because there were no tables available. Finally got a table, went to get food, and many items were finished and not replenished. So yes, wait againnnn. Then we had to change rooms on the second day. The hotel moved our belongings, but somehow my son’s towel went missing. They said they couldn’t find it, even though our wet swimsuits hanging in the same area were successfully moved. Not sure how that makes sense. To add to the disappointment, I had also requested a complimentary birthday cake for my husband, but it was not prepared. It was supposed to be a small surprise for him, so it was disappointing that this request was missed too. If I had to describe our experience at Shangri-La Golden Sands, Penang in one word: WAITING. Waiting for the room. Waiting for a table. Waiting for food. Waiting for service. Definitely not the experience we expected from Shangri-La, and unfortunately, we won’t be coming back.

Haneen AlSarag

I stayed at this hotel for two nights. The hotel has a beautiful view, and the swimming pools are lovely. However, the room needs much more care and maintenance. The furniture is quite old, and I was very disappointed with the bathroom cleanliness. Honestly, it didn’t feel like the bathroom had been properly cleaned. I will attach photos of the room to show its condition. Overall, the location and views are nice, but the hotel really needs to improve its room cleanliness and maintenance.