Shangri-La Golden Sands, Penang

Azman Salim

Stayed here for a short 2D1N trip before the school holidays. Overall, it was a pleasant stay with a few areas that could be improved. The room was tidy and comfortable, although the floor felt a little sandy when we checked in. On the positive side, the staff were excellent throughout our stay—friendly, attentive, and always willing to help. My daughter had a great time at the mini waterpark, which was definitely one of the highlights of the trip. However, as a family that enjoys spending time at the beach, we found the private beach a bit disappointing. Not because of cleanliness, but due to the severe erosion along the shoreline. It didn’t feel very safe for swimming, especially with children. I was really looking forward to the breakfast buffet. There was a wide variety of food available, which was great, but the presentation wasn’t particularly appetising. In the end, I spent most of my breakfast enjoying the pastries, scrambled eggs, and creating my own English breakfast from the Western station. One thing that could be improved is the dining area during breakfast. It felt quite humid and warm, and additional air conditioning would make the experience much more comfortable. Overall, we enjoyed our stay thanks to the excellent service and family-friendly facilities, but I hope the beach condition and dining comfort can be improved in the future.

Wind H

Extremely disappointing stay and definitely not worth the price. This was one of the worst hotel experiences I have had. The check-in time was stated as 3:00pm, but when I arrived at around 2:10pm, the room was not ready. I asked several times, yet even by 4:00pm, the room was still not available. The only reason given was that the room had not been cleaned. For a hotel at this price level, this kind of delay and poor arrangement is unacceptable. The pool was also very disappointing. The water looked dirty and poorly maintained, which made it uncomfortable to use. The dinner seafood buffet, priced at RM178, was a complete letdown. The food quality was extremely poor, with taste worse than normal hawker food. There was very limited selection, some seafood was cold, desserts were average and unimpressive, and the grilled seafood was not refilled. It felt like the buffet was badly managed, overpriced, and not worth even close to RM178. Breakfast was another poor experience. The environment was unpleasant and badly arranged. The food was very ordinary compared with other hotels in the same price range. Cups, plates, and basic items were often empty, and the staff did not seem to manage the flow properly. It felt messy, understaffed, and poorly organized. The room itself was only average, but the soundproofing was very bad. Noise from outside and nearby rooms could be heard clearly, which made the stay uncomfortable. Even the hair dryer was fixed inside a drawer, which was inconvenient and poorly designed. Overall, the service, cleanliness, food quality, facilities, and room comfort were all far below expectation. This hotel charges like a premium hotel but delivers a very poor experience. I would not return and would not recommend it to anyone.

Jayalaksmi Ramasamy

Stayed here with family for 4 days 3 nights, booked two rooms 326 and 328- connective room. Good thing is pool is nice and kids enjoyed. Breakfast was acceptable, not much new food on daily basis. Same menu everyday. However, the room is not clean, carpet is dirty, towels got stain and the drawers are super dusty. Even the bathroom racks are not wiped. Corridor - super dusty, we see same trash and at same place along the corridor everyday. 326 room latch is broken , unable to open it since we checked in. Thank God, we were in connective room, hence we didn't make fuss on it. I understand it's old building, keeping it clean is more essential. Definitely will NOT come back. This place not worth amount of the money I paid. Thank you for the horrible experience.

pranshantini sadison

This place has amazing friendly staffs who go above and beyond to make your stay special. For kids this place is a must visit. Not only are the pools cool and fun, they have an adventure park for the kids which is so worth it especially it tires the kids out. They also have a no parents time for the kids in the evening, just have to register your kid and the staffs will take care of them and parents can lounge at sigi's bar. Overall really good and fun holiday.

Hans Meijndert

We had a wonderful stay at Shangri-La Golden Sands in Batu Feringgi. The pool area is fantastic—perfect for relaxing or spending time with family. The rooms were clean, comfortable, and well maintained throughout our stay. In the evening, there are plenty of great opportunities to eat outside the hotel, with many restaurants and hawker stalls within walking distance. I highly recommend the BBQ buffet, which offers a great range of tasty food and fresh options—definitely worth trying! Just a small note for light sleepers: some rooms on the mosque-facing side are very close to a nearby mosque, and the call to prayer begins early in the morning. It is part of the local culture and atmosphere, but if you prefer quieter mornings, you may wish to request a room on the opposite side. Overall, a very enjoyable experience and we would happily return.