Shangri-La Rasa Sayang, Penang

Richel Choong

Had a wonderful stay at Shangri-La Rasa Sayang, Penang. The resort is beautiful, well-maintained, and located right by the beach. The rooms were comfortable, the facilities were excellent, and the overall atmosphere was relaxing and family-friendly. What stood out most was the hospitality of the staff. Everyone was warm, professional, and attentive throughout our stay, making us feel welcomed and well taken care of. Thank you to the team for helping make our anniversary getaway a memorable one. We look forward to visiting again in the future.

Reshwani Reddi

Had a wonderful getaway with family and Shangri-la doesn’t disappoint. Rooms looked refreshed and there is a good view of the pool and beach. Well maintained grounds, one of the best in the country with good amenities like the Kids club. Enjoyed the dj live music by the beach at night. Chess game at the gardens was a welcoming change to the previous checkers. Special mention to Dulal the house keeping staff for a job well done. Room service food was excellent. Keep up the good service.

Steven Tang

I recently stayed at Shangri-La Rasa Sayang, Penang, with my family and came away with mixed feelings. First, the positives. The resort grounds are beautiful and well-maintained, the rooms are comfortable, the beds are decent, the shower water temperature was consistently good, and the air-conditioning generally worked well. Batu Ferringhi offers a nice beachfront setting, although guests should be aware that traffic between the hotel, Gurney Drive and Georgetown can be extremely heavy during weekends and public holidays, so additional travel time should be expected. The highlight of our stay was undoubtedly the poolside massage service. Mr Zhackie was excellent, and his foot, shoulder and neck massage provided much-needed relief after a long day. I would also like to commend Mr Nabeel at the front desk, who was courteous, professional and helpful throughout our interactions. Unfortunately, several operational issues prevented this stay from meeting the standards I expected from a Shangri-La property. Despite completing mobile check-in, submitting passport details in advance and indicating our arrival time, one of our rooms was still not ready when we arrived close to 5pm. We only discovered it was available after personally returning to reception to enquire about it. The mobile app experience was also disappointing. We used the Shangri-La Circle platform to request bowls, chopsticks and cutlery for takeaway food. After multiple follow-up calls and waiting more than an hour, nothing arrived. I eventually went to the restaurant myself to obtain the items. Ironically, the requested items arrived more than an hour later and the quantity was still incorrect. Breakfast at Spice Market Café had an acceptable variety of food, but the crowd was overwhelming and we were seated outside the restaurant. The coffee from both the live station and machine was also not to my liking. The buggy service between Rasa Sayang and Golden Sands lacked any apparent queue management system. Guests simply gathered and boarded when a buggy arrived, and there did not appear to be any guest verification process. On one occasion, I was overlooked while waiting because there was no structured system in place. Another surprise was being informed at Golden Sands that there were no fresh pool towels available. For a resort under the Shangri-La brand, this was unexpected. There were also a number of smaller operational issues throughout the stay, including a leaking air-conditioning unit in one room on the first day, limited television channel selection, and a lack of proactive communication when issues arose. To be fair, staff were generally polite and willing to help when approached. The challenge was not staff attitude, but rather inconsistent execution, weak follow-through and operational processes that did not match the premium pricing of the resort. While we enjoyed the beautiful grounds, comfortable rooms, and excellent service from Mr Zhackie and Mr Nabeel, the overall experience fell short of the Shangri-La standard we were expecting. Based on this stay, we would likely explore alternative accommodation options on future visits to Penang unless significant improvements are made.

Angela Price

I have stayed at the resort twice over the past 5 years and on both occasions have had a wonderful experience. The rooms are fabulous, the staff attentive and the grounds including the swimming pool and seating area beautiful. It's the perfect place to balance a George Town and beach holiday. Read more on my website - link in bio.

Anne

Went here on holiday with my husband and daughter. Had a great time! the room was superb as usual. That staff were very helpful, and friendly. Our favourite is definitely the breakfast buffet and the seating. When the pool was being cleaned, the staff recommended us to take a buggy to Golden Sands and we were happy to find out that there was a waterpark like pool there! We took a walk back through the serene walkway from Golden Sands back to Rasa Sayang. Love the herb garden too!