Shangri-La Rasa Sayang, Penang

Roland Lee

Stayed in the garden wing for 3 nights a month ago and loved it ! Had a room on the 4th floor with a balcony looking into the 2 beautiful old rain trees and the swimming pool.. what a sight! Those pictures on the website don’t lie as they often do when you get there and see the place in real life.. How can anyone get tired of looking at these magnificent trees with all those ferns growing on the trunks..they must surely have their own stories to tell.. not to mention the truly expansive beautifully kept grounds of the hotel next to the sea where you can just stroll and relax in the mornings and evenings in the cool tropical sea breeze, it is just about perfect! The rooms are nicely furnished, generously sized and very well maintained for an old hotel like this (as is the rest of the hotel) and the service is top notch and friendly without being pretentious. The buffet breakfast is very good with a huge choice indeed and you can seat indoors if you prefer it cooler or outdoors looking at the gardens and swimming pool. We wanted a hotel that would help us to relax at the start of our trip to Penang and it certainly does that from the moment we rolled up in the driveway and the reception area. Oh we just had a look at the building that houses the spa and gym and it’s certainly worth checking out even though we didn’t use the facilities. Overall 5 out of 5. Would we stay here again? Oh hell yes please !! And if you are staying here or around this area, you should check out Tai Tong seafood restaurant and Yu Xiang kitchen both in Teluk Bahang, they really made our stay in this area even more enjoyable :)! Oh and if you like durians, that stall just across the road from the hotel is highly recommended. Prices are very reasonable compared to other places we had checked out and staff are friendly, helpful and honest and durians are fresh daily from what we could see. We ate there 4 times :)! They even managed to get us cempedak fresh from their farm too which was utterly delicious !

ADIMASHALIM ABDUL MANAF

This resort has been a favorite of my family for over a decade. This time, I stayed for 4 days and 3 nights with my family. The check-in process was smooth and satisfactory—congratulations! However, there was one thing that deeply disappointed and upset me. When I went to the Pinang Bar (next to the pool) around 11:15 AM on August 28, 2026, to order drinks, I was treated very unprofessionally by an Indian female staff member (I believe she was the cashier). She was unsmiling and unprofessional—behavior unbefitting of the Shangri-La Group, which is renowned for its standards of excellence in customer service. I hope management will reprimand and provide further training to her so she does not tarnish Shangri-La's image in the future. Regarding breakfast, I noticed some improvements, especially at the beverage station. Fresh fruit juices—such as watermelon, carrot, and cucumber—were available. I hope this continues and that the variety of fresh juices is expanded in the future. However, I was somewhat disappointed with the sausages; only chicken sausages were served every day. There was no rotation—unlike other five-star hotels that switch to beef or lamb sausages—so long-stay guests like myself wouldn't get bored of the same menu daily. Regardless, kudos to Mr. Vijay (Restaurant Manager) for providing excellent service to my family, as he has done for so long. For the Evening Cocktail service, I hope management might consider providing at least one substantial dish in the future, such as fried rice, fried noodles, or fried vermicelli. Kudos also to Mr. Guna at the Rasa Wing Lounge for his excellent service to guests over the years. Kudos to other outstanding staff members as well, such as Mr. Harun, Mr. Tahir (Recreation), Miss Pui Yin (Front Office), and Mr. Sugu & the Concierge team. Well done!

nurul farhana ismail

We had a wonderful stay at Shangri-La Rasa Sayang. A big thank you to all the staff, from the reception team to the bell service, for being so friendly, welcoming and helpful throughout our stay. Special thanks to En. Yus (receptionist) for his kind assistance. The team really went the extra mile to arrange our rooms together, and we were lucky to get three interconnected rooms, which was perfect for our big family staycation. We also enjoyed an early check-in, late check-out, a delicious complimentary birthday cake, and access to Shangri-La Golden Sands next door. Breakfast was another highlight — plenty of variety and everything we tried was delicious! Overall, such a lovely experience. Thank you to the whole team for making our stay so enjoyable and memorable. Definitely will come back😊

Richel Choong

Had a wonderful stay at Shangri-La Rasa Sayang, Penang. The resort is beautiful, well-maintained, and located right by the beach. The rooms were comfortable, the facilities were excellent, and the overall atmosphere was relaxing and family-friendly. What stood out most was the hospitality of the staff. Everyone was warm, professional, and attentive throughout our stay, making us feel welcomed and well taken care of. Thank you to the team for helping make our anniversary getaway a memorable one. We look forward to visiting again in the future.

jeff xia

I wil have great memories of coming here for my whole life! I came with my wife for a friends wedding and had a great time. Buffet Chocolate pudding is insane and loved it. It is not easy to maintain a place like this in the tropical weather but i see that they do their best. Thank you