Victor Lim

Excellent birthday getaway with superb food! Brought my wife here to celebrate her birthday and we had a wonderful time. The staff throughout the resort were incredibly friendly and welcoming from start to finish. The food was definitely a major highlight for us. The breakfast buffet is superb—we absolutely loved it every morning. We also had a fantastic experience dining right by the beach at Gustoso Italian Restaurant. A special shoutout to Mr. Firdaus for the wonderful arrangements he made for us, and Chef Safar for his creativity and excellent skills in the kitchen. The hotel even surprised us with birthday gifts, which was a really thoughtful touch. The general facilities are good, though the room's sound insulation could be improved as it was a bit noisy. Still, the amazing hospitality, beachside vibes, and top-tier dining made it a very memorable birthday celebration!

May Shaaban

This place was simply amazing. From the minute you arrive, the reception and lobby areas are so welcoming. With gorgeous views of the pool and see. Breakfast was delicious with plenty of choices to suit all and the gym was very well equipped. The pools were lovely and warm and the sea was also fabulous. The rooms and bathrooms were so clean and I particularly loved the shower gel 😁 Everyone was so friendly and helpful which made our stay a very happy and comfortable one. Thank you!

MIABELLA BOUTIQUE

love everything about this hotel.room with breathtaking view, bed and pillows that makes me dont ever want to get up, nice and big swimming pool for both kids and adult. delicious breakfast and most importantly this resort makes me feel so calm and relax. i will surely come again for my 2nd visit soon. thank you for the great hospitality from your concierge to every staff of the hotel. i really appreciated the deco for my anniversary and also fruits and cake was such a nice memorable gesture during my stay. and the best part is that there is water and ice dispenser available on all floors. the view from the hotel elevator is so beautiful. waking up to the sound of waves and bird chirping is such a great feeling.

Nurul Nabilah Izzaty

I had such an amazing stay at PARKROYAL Penang Resort and I can honestly say that all the great reviews I read beforehand were absolutely true! From the very first day I contacted the resort until the day we checked out, every single staff member provided outstanding hospitality and service. The staff here are incredibly attentive, friendly, and genuinely caring. They were always ready to cater to every need and personal request throughout our stay. Even the housekeeping staff and team members we casually passed by would warmly greet us with such happy and welcoming smiles, which truly made us feel valued and at home. This resort truly deserves its 5-star reputation based on the hospitality they provide. There were so many thoughtful and extravagant services during our stay that I honestly can’t list them all here — you really have to experience it yourself to understand how exceptional they are. Every penny spent here was absolutely worth it! The resort is very family- and kids-friendly, with such a cozy and relaxing environment. Every corner of the resort is beautiful and Instagram-worthy, and the sunset views here are simply breathtaking. This is definitely a resort I would gladly return to again, and I truly wouldn’t mind spending extra for the amazing hospitality and memorable experience they provide. Highly recommended!

Samuel Mo

Stayed at the park royal penang for the 1st time. Booked interconnecting rooms for 4 days and 3 nights. The rooms had lovely views of the andaman sea- I enjoyed both the sunrise and sunset views each day from the rooms- consider booking a seaview room if that's your thing. I had a good experience dining at the cinamon for dinner- the wait staff that evening noted that we had to wait 20 mins and above and kindly brought us complimentary crackers to ease our hunger. The portions were huge as well(at least for me). I want to thank the staff at cinamon for the good service and generosity rendered for that dinner. The hotel is located at batu ferringhi- it's by the beach which gives it that slow and idyllic vibes. The hotel has a kids club which my kids happily visited on 2 occasions- lovely staff who welcomed them and did craft with my younger daughter while my son busied himself with the play station 4. The pool offered complimentary ice water and fruits in the afternoon. The pool tends to get a little "mirky" in the afternoon due to the number of people having used it in the day so take note of the timing you want to use the pool especially in a busy period like june. The hotel provided a complimentary birthday cake as we were celebrating my son's birthday during the stay. Thank you for that. I would certainly recommend park royal penang for it's lovely rooms, generous service and amazing facilities.

Intan Syafiza

I am extremely disappointed with my recent 4-day, 3-night stay at Shangri-La Rasa Sayang. This trip was supposed to be one of the happiest moments of our lives as it was our honeymoon, our wedding anniversary, and my husband’s birthday. Instead, it became one of the most disappointing hotel experiences we have ever had. From the moment we arrived, no one welcomed or greeted us. We had to wait for assistance with our luggage, and my husband eventually had to approach the check-in counter himself because no staff acknowledged us. Throughout our stay, we couldn’t help but notice the difference in how we were treated compared to foreign (Mat Salleh) guests. Staff who barely acknowledged us suddenly became warm, cheerful, and attentive when serving them. It honestly made us question whether we were treated differently because we are Malays, locals, or simply because we are young. We paid exactly the same as every other guest, yet we were made to feel invisible. Our special requests for our honeymoon, anniversary, and birthday were also poorly handled. We had requested in advance for the cake, fruits, and decorations to be prepared on 6 July. The request was ignored. The cake was delivered on the wrong day, the promised fruits never arrived, there were no decorations, and no one apologised or followed up. To make matters worse, the room was not cleaned to the standard expected of a luxury hotel. The most upsetting part came during checkout when my husband overheard a reception staff member making comments about us. After hearing that, we no longer felt comfortable accepting the recovery gesture offered because it no longer felt genuine. Discussing guests within earshot is extremely rude and unprofessional. What disappointed us most was not the missing cake or fruit. It was how your staff made us feel: ignored, unwelcome, unimportant, and undervalued. At times, it genuinely felt like no one cared because we were not Mat Salleh or wealthy-looking guests. Whether that was your staff’s intention or not, that is exactly how the experience made us feel. We paid luxury prices expecting luxury hospitality. Instead, we received poor service, broken promises, poor communication, and an experience that felt like a complete waste of our money. This is certainly not the Shangri-La standard I remembered, and unfortunately, instead of remembering our honeymoon and anniversary with happiness, we will remember Shangri-La Rasa Sayang as the place that disappointed us the most.

Reshwani Reddi

Had a wonderful getaway with family and Shangri-la doesn’t disappoint. Rooms looked refreshed and there is a good view of the pool and beach. Well maintained grounds, one of the best in the country with good amenities like the Kids club. Enjoyed the dj live music by the beach at night. Chess game at the gardens was a welcoming change to the previous checkers. Special mention to Dulal the house keeping staff for a job well done. Room service food was excellent. Keep up the good service.

Amir A Mutalib

Had a great time at the Rasa Sayang ShangriLa . Customer service was top notch from the day we arrived till we checked out. Cant praise the customer service enough. Made us feel welcomed from the front desk right to the housekeeping crew. Food was excellent. The breakfast is a must. The one I would recommend is to perhaps update the rooms. That’s about it. Next time we visit Batu Feringgi, most definitely will be staying at Rasa Sayang.

Steven Tang

I recently stayed at Shangri-La Rasa Sayang, Penang, with my family and came away with mixed feelings. First, the positives. The resort grounds are beautiful and well-maintained, the rooms are comfortable, the beds are decent, the shower water temperature was consistently good, and the air-conditioning generally worked well. Batu Ferringhi offers a nice beachfront setting, although guests should be aware that traffic between the hotel, Gurney Drive and Georgetown can be extremely heavy during weekends and public holidays, so additional travel time should be expected. The highlight of our stay was undoubtedly the poolside massage service. Mr Zhackie was excellent, and his foot, shoulder and neck massage provided much-needed relief after a long day. I would also like to commend Mr Nabeel at the front desk, who was courteous, professional and helpful throughout our interactions. Unfortunately, several operational issues prevented this stay from meeting the standards I expected from a Shangri-La property. Despite completing mobile check-in, submitting passport details in advance and indicating our arrival time, one of our rooms was still not ready when we arrived close to 5pm. We only discovered it was available after personally returning to reception to enquire about it. The mobile app experience was also disappointing. We used the Shangri-La Circle platform to request bowls, chopsticks and cutlery for takeaway food. After multiple follow-up calls and waiting more than an hour, nothing arrived. I eventually went to the restaurant myself to obtain the items. Ironically, the requested items arrived more than an hour later and the quantity was still incorrect. Breakfast at Spice Market Café had an acceptable variety of food, but the crowd was overwhelming and we were seated outside the restaurant. The coffee from both the live station and machine was also not to my liking. The buggy service between Rasa Sayang and Golden Sands lacked any apparent queue management system. Guests simply gathered and boarded when a buggy arrived, and there did not appear to be any guest verification process. On one occasion, I was overlooked while waiting because there was no structured system in place. Another surprise was being informed at Golden Sands that there were no fresh pool towels available. For a resort under the Shangri-La brand, this was unexpected. There were also a number of smaller operational issues throughout the stay, including a leaking air-conditioning unit in one room on the first day, limited television channel selection, and a lack of proactive communication when issues arose. To be fair, staff were generally polite and willing to help when approached. The challenge was not staff attitude, but rather inconsistent execution, weak follow-through and operational processes that did not match the premium pricing of the resort. While we enjoyed the beautiful grounds, comfortable rooms, and excellent service from Mr Zhackie and Mr Nabeel, the overall experience fell short of the Shangri-La standard we were expecting. Based on this stay, we would likely explore alternative accommodation options on future visits to Penang unless significant improvements are made.

Roland Lee

Stayed in the garden wing for 3 nights a month ago and loved it ! Had a room on the 4th floor with a balcony looking into the 2 beautiful old rain trees and the swimming pool.. what a sight! Those pictures on the website don’t lie as they often do when you get there and see the place in real life.. How can anyone get tired of looking at these magnificent trees with all those ferns growing on the trunks..they must surely have their own stories to tell.. not to mention the truly expansive beautifully kept grounds of the hotel next to the sea where you can just stroll and relax in the mornings and evenings in the cool tropical sea breeze, it is just about perfect! The rooms are nicely furnished, generously sized and very well maintained for an old hotel like this (as is the rest of the hotel) and the service is top notch and friendly without being pretentious. The buffet breakfast is very good with a huge choice indeed and you can seat indoors if you prefer it cooler or outdoors looking at the gardens and swimming pool. We wanted a hotel that would help us to relax at the start of our trip to Penang and it certainly does that from the moment we rolled up in the driveway and the reception area. Oh we just had a look at the building that houses the spa and gym and it’s certainly worth checking out even though we didn’t use the facilities. Overall 5 out of 5. Would we stay here again? Oh hell yes please !! And if you are staying here or around this area, you should check out Tai Tong seafood restaurant and Yu Xiang kitchen both in Teluk Bahang, they really made our stay in this area even more enjoyable :)! Oh and if you like durians, that stall just across the road from the hotel is highly recommended. Prices are very reasonable compared to other places we had checked out and staff are friendly, helpful and honest and durians are fresh daily from what we could see. We ate there 4 times :)! They even managed to get us cempedak fresh from their farm too which was utterly delicious !

AM2285G_M. AZREE

Tried contacting the hotel multiple times via phone and email , but there was absolutely no response. Calls were never picked up, and emails were ignored. This made it impossible for me to request a simple change to my booking. Inconvenient and unprofessional. Customer service should be a basic standard, but unfortunately, it was completely lacking here. Would not recommend unless they seriously improve their responsiveness.

Anson Lee

Lack of parking,got bed bug the room is not too clean the bathroom door doesn't have a lock no shampoo

柠檬Dairy404

I admit it's my fault for not doing enough research before booking... The location is great and very convenient! However, the room cleanliness was disappointing, a thick layer of dust everywhere, which felt unhygienic. The bathroom had a strong unpleasant odor, just as mentioned in other reviews 😭The bedsheets and duvet also had visible stains… Really disappointing. On a positive note, the hotel’s retro-style decor is quite charming and visually appealing. Oh, and a heads-up for those who aren’t early risers — think twice! The mosque is really close, and the sound is extremely loud. The soundproofing is very poor. I stayed on the 2nd floor, and the restaurant downstairs was also really noisy. I went out to take a look — it wasn’t even crowded, so I’ve no idea why it was so loud 🥲. How is anyone supposed to sleep?

Ain't Nobodiezbidness

This hotel is much better quality then most of the other hotels I've seen. Especially when compared to the prices that you must pay in Malaysia. Sadly in Malaysia now all the prices have gone up with hidden taxes and none of the quality has improved. This hotel is so much nicer and worth the money I have spend. Small little details and excellent service and staff are to me the most important things about this place. For the price that I have paid for this hotel in comparison to the many other hotels I've been to and stayed at, this is by far the best value for the money. If I ever return to Malaysia I will immediately go straight to this hotel and not waste my time with over priced hotels or cheap hotels with terrible quality.

Jeremy C

It's priced as a budget hotel, but it has a lot of terrific features. The location is right in the heart of Georgetown, and you can walk 100m in any direction and find a wide range of cafes, restaurants and merchants. The building itself is architecturally fascinating inside. It looks small from the outside, but is huge inside. My family room was very clean and comfortable with good wifi, incredible air conditioning, and a nicely renovated bathroom. The staff here are helpful and attentive without ever being intrusive. There aren't so many amenities - but in this location, you can find anything you need from the nearby 7-Eleven.