Blue Bay Platinum

Lee Cheung

If I am being honest, this is not a luxury 5-star hotel, but it is definitely a great 5-star family resort. The facilities are great and very clean, and the entertainment is full-on until 11:30 PM. I would definitely recommend it for a family holiday. However, because it is advertised as a 5-star property, there are a few areas that could be improved. The front desk reception service was disappointing and unhelpful at times; for instance, when I asked for a bottle of water, the receptionist ( She )bluntly just said 'NO'. Additionally, the gym should have a water dispenser, and the Wi-Fi range in our room was next to none. Overall, though, it is a great hotel. I would especially like to give a shout-out to a few standout staff members. At the adult pool area, Alex and his team put in endless effort to keep everything in order, staying friendly while providing great drinks service. The other gentleman working alongside Alex is also an incredibly hard worker, constantly making sure the sunbeds and tables are ready for guests, brushing away leaves, and drying the wet floors. Another staff member who deserves recognition is Fidan from the restaurant team. Her experience shines through; she is hard-working, friendly, and does an excellent job guiding the younger staff members. She definitely deserves to be a supervisor! and of course the house keeping staffs were friendly and helpful.

Callum “Cajb1991” Bell

Excellent hotel with amazing staff throughout the resort. From arrival to departure, everyone was friendly, helpful and welcoming, but what really stood out was how fantastic the staff were with our 6-month-old son. That made the stay feel much easier and more enjoyable as a family. The food was good, with a reliable buffet and plenty of options each day. The snack bar and drinks bar offerings were also very good, giving us plenty of choice throughout the day. The room was great, clean and comfortable, and the maid was fantastic. She was very attentive to our son’s schedule and always made sure we had enough complimentary bottled water and towels in the room. The complex itself is really convenient, with a small supermarket shop and a hairdresser on site. Entertainment was slightly lacking during most of our stay, although the season had not properly started, so that is understandable. On our final night, the entertainment improved noticeably with an excellent acrobatic performance. Overall, a brilliant hotel with standout staff, good facilities and a very family-friendly feel. We would happily recommend it.

Lumos

This certainly doesn’t feel like a 5 star hotel. The rooms are small, damaged and the curtains didn’t provide any darkness. We asked for the room to be cleaned two days in a row and nobody showed up. Do not come here if you want to have a quiet relaxing time. Especially not by the pool. The noise levels are simply deafening. Songs and music I can understand, but a random guy shouting through the megaphones for random poolside “entairtenment activities” for half the day was simply unbearable. You cannot sleep at night either, the noise is just too much. The food was the same every single day, no variation at all. And it was mediocre too. The desserts were so sad and plain. The people working at the bars and buffet were very nice and accommodating though. Also the decor was weird full of naked mannequins idk what sort of choice this was. Overall not satisfied. If it was labelled as 3 stars and cheaper it might have been ok.

Annie Silver-Evans

It is 10pm on our last night and I am currently in the hallway with my 2 year old holding him while he sleeps as there’s a private party at a part of the hotel away from the usual entertainment. The music is so loud our room is vibrating. I can still hear the music in the hallway on the third floor. I went down to reception and rang down to complain but they said there was nothing they could do and suggested talking to guest relations in the morning. This event is scheduled to end at 11:30pm. We would never have booked this hotel had we known the basketball guests would take priority over families. The entertainment by the pool has been too loud and interfered with a relaxing holiday. We could not hear each other from sun bed to sun bed so I asked them to turn the music down. No one wants music blaring at that level while they’re relaxing by the pool. The hotel does have positives - it’s very clean, staff are friendly and food is good. I wouldn’t say food is excellent as the desserts looked much better than they tasted and there was a real lack of vegan or dairy free options. There were 4 vegan dishes each night, sometimes this was a tray of sweetcorn (!). While there’s plenty of salad, none of the sauces were dairy free. When I asked the chef he did give strawberries as a dessert option but this was only for two nights. TUI suggested I speak with the head chef but guest relations only gave me an allergen slip to hand to the staff at the restaurant and they told me all desserts have egg or milk. As we paid all inclusive with so much choice and selection, you’d think they could have made something to accommodate during my 1 week stay. This hotel is not suitable for families with children under 4 in my opinion. The pools are too cold (our holiday was 8/5-15/5). Our little boy was shivering the first two days. The slides are for older children and only on select times of day when the lifeguard is present. The children’s pool has about 12 sunbeds near it so limited space. The soft play was great and staff there really lovely. All other pools are 1.5m depth all around. There’s no shallow end. My sisters in law struggled to stand up in them. I would not recommend this hotel because of the noise during the day and the ridiculous private party that prevented my children from sleep, and how unsuitable the pools are for younger children. I would recommend it for cleanliness. The non vegans in our party said the desserts were often lacking in flavour but enjoyed a lot of the main hot food.

macy a

Cannot stress enough how good of a time me and my boyfriend had, our first proper holiday together and every part was amazing start to finish. The staff always smiled at you, the restaurant staff went above and beyond for you making sure you’re comfy and have drinks. Food was a big worry for us, but when we arrived the selection what genuinely outstanding and me and my partner can be fussy from time to time, yet every meal filled us up and satisfied us. Also have to mention the late night soup they do, that in itself was very tasty and good to have if u missed dinner or just want a snack. pools were cleaned every evening. other people were pleasant everyone smiles and speaks to eachother. Altogether, i would most definitely come back, especially as a young couple there was plenty to do because of where the hotel is located and just overall amazing experience!!