Ibis Kuala Lumpur City Centre

JIa Yee Lee

Amazing service and truly kind staff! I had some car trouble and needed a jump start before heading back to Kuantan. The nice hotel staffs kindly came out with the hotel vehicle and helped me without hesitation. He even said he felt sorry seeing a girl dealing with the problem alone, so he just had to come and help. 🥹🤩 thank you the great staffs. I’m truly grateful for their kindness and willingness to go the extra mile. Thanks to him and the two beautiful staffs, I was able to get back to Kuantan safely. Thank you so much, IBIS! Your staff really made my day. ❤️ Highly recommended

Natthaphon P.

One of the worst ibis experiences I have ever had I have stayed at hotels in many countries around the world, and this was genuinely one of the most disappointing hotel experiences I have encountered, especially from a property operating under the Accor group. I arrived and completed my check-in at the proper check-in time. However, even after completing the check-in process, the hotel was still unable to provide me with my key card and I had to wait for almost one additional hour before I was allowed into the room. After waiting that long, I expected at the very least to receive a clean and properly prepared room. Instead, I walked into a room that looked as though it had not been properly inspected or prepared for a new guest. There was rubbish left in the bin, hair and cleanliness issues, improperly arranged bedding, and a towel left around the washbasin in a condition that certainly did not look like a freshly serviced room. Several aspects of the room appeared unfinished and unchecked before it was handed over to me. There was also no bottled drinking water prepared in the room. I understand that the hotel provides drinking water through the tap system, but this does not change the larger issue: the room should have been fully checked and properly prepared before being released to a paying guest. I paid almost USD 90 per night, and what I received was nowhere near reasonable value for that price. The most unacceptable part, however, was the way the complaint was handled. I reported the issue through Trip.com, and the response I received was essentially that although I checked in at the correct time, the hotel could not verify whether the condition of the room existed before I entered, because it could potentially have been caused by the guest. That response is absurd. Why would any guest deliberately put rubbish in their own room, mess up the bedding, leave towels around the bathroom, make the room look unclean, photograph everything, and then waste their own holiday complaining about it? Instead of reviewing the housekeeping and room-inspection process, the burden was effectively placed on the guest to prove that the hotel had handed over the room in that condition. That is not acceptable customer service, and it is certainly not what I expect from an international hotel group. The issue is also not simply whether I “checked in on time.” The fact is that I completed check-in, was made to wait almost another hour for access to my room, and then received a room that was still not properly prepared. I am not interested in receiving a generic apology from the hotel. An apology does not change what happened. What this property needs is a serious review of its housekeeping standards, room inspection procedures, and the way guest complaints are handled. I have stayed in hotels around the world and have rarely encountered a situation like this. For this stay, I absolutely do not feel that the experience justified the price I paid, and based on what happened, I cannot recommend this hotel.

Veron Wee

It was a wonderful stay. We went as a group and when my friend had a room where the bed was uncomfortable as it sank as she slept, they immediately changed the next day though we only stayed 2 nights. Location was great and pick up by Muthu and his colleague to and from the bus station though we arrive late was a great service. Muthu is really a very nice guy. Though he alighted us at the bus station upon our departure and it was raining, he still texted me and checked if we got into the bus safely back to spore. Thank you Ibis for such wonderful staff and service

Nash 32 Prosperity

The hotel is quite old, and the room did not seem to be very well maintained. There was a lot of dust around the room, and some areas clearly needed better cleaning. The door lock was also damaged, which was concerning from a safety perspective. When I checked in, there were no towels provided in the room, so I had to go downstairs and ask the staff for them myself. Overall, the hotel really needs improvement in terms of cleanliness, maintenance, and checking that rooms are properly prepared before guests arrive.

million wonder

I would like to sincerely thank Lynn from Ibis KLCC for her exceptional service and hospitality. Before my arrival, Lynn took the initiative to check room availability and helped secure the room preference that I requested. She was also kind enough to arrange an early check-in when a room became available, which made my stay much more comfortable and convenient. What impressed me most was her responsiveness, professionalism, and genuine willingness to help. Small gestures like these make a big difference to a guest's experience and show a high level of customer care. Lynn is a valuable asset to the hotel, and I truly appreciate her dedication and effort. Because of the excellent service provided by Lynn, I would gladly choose Ibis KLCC again in the future. Thank you, Lynn, for making my stay a memorable one.