Ibis Kuala Lumpur City Centre

Ahmed Az

1. Free parking for hotel guests, however the parking bays are limited and we only managed to get on the topmost allowable floor. The ramps width are minimum and require sharp turnings, thus big cars are not advisable to park on upper floors. 2. Check-in was okay & simple. Though the crowds on Saturday are annoying. 3. The room. Hmm.. Considerably small for a RM300++ price. There are plenty more better sized rooms in other hotels. The amenities inside the room is unexpectedly basic. Is this Ibis standard? - only 2 pillows, instead of 4 usually - no fresh bottled plain drinks but a filtered water tap at the bathroom sink - no face towels but only bath towels - only 3 clothes hangers provided, this level of stingy? - one of the biggest disappointment is the tiled floor! We thought it is timber flooring by looking at the photos, but it is actually timber-look tiles that is usually used in budget hotels or outdoor spaces! Cold floor is not acceptable, and thin indoor slippers couldnt replace the job. - lighting is okay but lacking of any sleep lights - bed headboard panel is made of plywood without cushion, and again this feels cheap - door gap is quite big, where we could hear the voices from the corridor clearly - dustbins next to the bed & inside the bathroom are without plastics, which made us feel unhygienic 4. Breakfast. Options are okay, consists of standard Malaysian breakfast, with some Indian, Chinese & simple western dishes too, but lack of deserts and pastries. Taste wise, none are delicious, just a very standard taste that our tounges are unable to repeat any of them except for coffees. Be it the nasi lemak, fried noodles, butter rice, rendang, chapati, soups, sausages, sliced chicken, etc. Maybe they intentionally do it so that guests will not spend hours in the breakfast restaurant. For us, this is another huge frustration. 5. Facility floor. Due to haze we didnt go to the rooftop facility floor. By looking at other downsides stated earlier, we believe the facility floor won't make us feel impressed too. Overall, it was a below par experience and we can assure there a plenty more hotels with the similar price range or even below RM200/night worth a visit compared to this Ibis KLCC. For a hotel-hopper like us, we could only give 2/5 star.

Natthaphon P.

One of the worst ibis experiences I have ever had I have stayed at hotels in many countries around the world, and this was genuinely one of the most disappointing hotel experiences I have encountered, especially from a property operating under the Accor group. I arrived and completed my check-in at the proper check-in time. However, even after completing the check-in process, the hotel was still unable to provide me with my key card and I had to wait for almost one additional hour before I was allowed into the room. After waiting that long, I expected at the very least to receive a clean and properly prepared room. Instead, I walked into a room that looked as though it had not been properly inspected or prepared for a new guest. There was rubbish left in the bin, hair and cleanliness issues, improperly arranged bedding, and a towel left around the washbasin in a condition that certainly did not look like a freshly serviced room. Several aspects of the room appeared unfinished and unchecked before it was handed over to me. There was also no bottled drinking water prepared in the room. I understand that the hotel provides drinking water through the tap system, but this does not change the larger issue: the room should have been fully checked and properly prepared before being released to a paying guest. I paid almost USD 90 per night, and what I received was nowhere near reasonable value for that price. The most unacceptable part, however, was the way the complaint was handled. I reported the issue through Trip.com, and the response I received was essentially that although I checked in at the correct time, the hotel could not verify whether the condition of the room existed before I entered, because it could potentially have been caused by the guest. That response is absurd. Why would any guest deliberately put rubbish in their own room, mess up the bedding, leave towels around the bathroom, make the room look unclean, photograph everything, and then waste their own holiday complaining about it? Instead of reviewing the housekeeping and room-inspection process, the burden was effectively placed on the guest to prove that the hotel had handed over the room in that condition. That is not acceptable customer service, and it is certainly not what I expect from an international hotel group. The issue is also not simply whether I “checked in on time.” The fact is that I completed check-in, was made to wait almost another hour for access to my room, and then received a room that was still not properly prepared. I am not interested in receiving a generic apology from the hotel. An apology does not change what happened. What this property needs is a serious review of its housekeeping standards, room inspection procedures, and the way guest complaints are handled. I have stayed in hotels around the world and have rarely encountered a situation like this. For this stay, I absolutely do not feel that the experience justified the price I paid, and based on what happened, I cannot recommend this hotel.

Veron Wee

It was a wonderful stay. We went as a group and when my friend had a room where the bed was uncomfortable as it sank as she slept, they immediately changed the next day though we only stayed 2 nights. Location was great and pick up by Muthu and his colleague to and from the bus station though we arrive late was a great service. Muthu is really a very nice guy. Though he alighted us at the bus station upon our departure and it was raining, he still texted me and checked if we got into the bus safely back to spore. Thank you Ibis for such wonderful staff and service

Siti Faraniza Tusiman

🎉 Retirement Celebration with Colleagues 🥂💐 A lovely lunch buffet to celebrate our colleague’s retirement. The food was delicious, the variety was great, and the price was definitely worth it! 😍 A wonderful time spent together, creating beautiful memories over good food and great company. ❤️ Definitely worth it and will surely come again! 🥰✨ Tq staff Gyanu.. Keep it up.

Rabiatul Adawiyah Raimy

Had a great time at ibis buffet! 🤍 Food was nice, lots of choices and everything was well prepared. Definitely enjoyed the dining experience! Special shoutout to Santa for the amazing service! He was really friendly, attentive and helpful throughout our meal. Thank you for taking such good care of us, Santa! 🫶🏻