Novotel Kuala Lumpur City Centre Hotel

michael ross

Stayed at the Novotel KL for 3nights towards end of the Asia holiday. Great location ad right close to shopping mall. Staff throughout hotel all very helpful. A special thankyou to Mr Rubel & Mr Rasid in the Executive Lounge who are always on the hop making sure everyone is looked. The suite we were in was great to be able to spread out and not feel so closed in. Pool area is nice as we were the only ones there at the time. Lol

Ahmet A

We had a fantastic stay at Novotel Kuala Lumpur. The hotel is clean, comfortable, and in a great location, but what really made our experience exceptional was the staff. Every team member we dealt with was genuinely friendly, welcoming, and eager to help. Their professionalism and attention to detail made us feel valued throughout our stay. It’s refreshing to receive such consistently outstanding service. A big thank you to everyone at the hotel—we wouldn’t hesitate to stay here again and highly recommend it to anyone visiting Kuala Lumpur.

Anton Ong

Excellent location and great hospitality. Early check-in was seamless and quick. Receptionists were extremely hospitable and helpful. In fact, all staff including the guards out front were very polite and friendly. Pavilion is only a minute's walk away across the direct link skywalk, with several convenience stores and eateries around the corner from the hotel. Had a room upgrade with Accor membership, complete with welcome amenities. Clean and comfortable room. Decent space, however certain fittings could do with some maintenance. Air-conditioning superb. The filtered water tap in the bathroom is a great addition. Soundproofing of the rooms were great, especially being located on the high floor and away from elevators. The lobby bar was decent, but not outstanding. Service, again, was great however. I had a couple of wifi connectivity issues during my stay, but they were recitifed quickly. The in-house spa (which I assume is not directly affiliated with Novotel?) left me with a very bad impression. The receptionist was overly loud (both over the phone and in person), treatment rooms were not very clean and it was not a very peaceful experience. The reviews are as accurate as written. Getting to the hotel via train from the KLIA can be a little tricky if you have a suitcase. The monorail station which is 6 minutes walk from the hotel had no functioning lifts. If you're a light traveller with a backpack/carry-on, you'll be fine. Definitely would recommend and stay as this hotel again. Skip the spa.

ariff oth

A great business stay with an unbeatable location, though parking is a bit of a challenge. ​I stayed here for 3 days and 2 nights for a business trip. My first impression was that the parking ramps are quite narrow; as I drive a large sedan, it was a bit tough to navigate the tight turns. ​However, the room was spacious and well-equipped, including a good TV with all channels accessible. A bathtub would have been a great addition, but it was comfortable nonetheless. For business needs, the meeting rooms are excellent—spacious and well-suited for a seminar of around 50 pax. ​Regarding the food, I had the breakfast, lunch, and dinner buffets. While the variety is somewhat limited, everything tasted good. One minor downside was the staff frequently approaching guests to register for the hotel membership, which could be a bit distracting for some. ​The highlight is definitely the location. It’s right in the heart of Bukit Bintang, making everything accessible by foot. Pavilion is just across the road, and you can even walk to KLCC via the air-conditioned pedestrian bridge. The swimming pool is a bit small, but overall, it was a very pleasant stay.

KA LEE

This hotel is exceptionally well located, right in the heart of Kuala Lumpur and within walking distance of Pavilion KL, Bukit Bintang, and many popular tourist attractions. Its prime location makes it one of the best choices for travellers who want easy access to shopping, dining, entertainment, and sightseeing. The room was clean, spacious, and well maintained, providing a comfortable and relaxing stay. Overall, it's an excellent hotel for both leisure and business travellers, offering great convenience and good value.