Il Mercato Hotel & Spa

BAHER BEBo

This is supposed to be a 4-star hotel? Honestly, how? I would rate it 3 stars at best. The food was extremely disappointing. Just 10 minutes after eating, I vomited everything I had eaten, and it was the first thing I had eaten there. When I got to my room, I stayed there for exactly two minutes before deciding to check out because the whole place was such a bad experience. And since when does the reception bar have specific opening hours? This was honestly the first time I’ve ever seen something like this. I’ve stayed at much better hotels for only around $10 more. Definitely not worth the money. Honestly, the worst hotel experience I’ve ever had.This is supposed to be a 4-star hotel? Honestly, how? I would rate it 3 stars at best. The food was extremely disappointing. Just 10 minutes after eating, I vomited everything I had eaten, and it was the first thing I had eaten there. When I got to my room, I stayed there for exactly two minutes before deciding to check out because the whole place was such a bad experience. And since when does the reception bar have specific opening hours? This was honestly the first time I’ve ever seen something like this. I’ve stayed at much better hotels for only around $10 more. Definitely not worth the money. Honestly, the worst hotel experience I’ve ever had.

Kholoud Khalily

This was one of the most disappointing hotel experiences I have ever had. I would not recommend this hotel to anyone. Although it is advertised as a five-star hotel, it does not meet even basic hospitality standards. The cleanliness was very poor. Our room was not properly cleaned, and we repeatedly had to ask for essential items such as tissues, soap, and other bathroom amenities because they were not replaced. The food was of very low quality, with limited variety and poor taste. It was far below what you would expect from a five-star hotel. The only positive points were that the air conditioning worked well and the hotel has several swimming pools. Another disappointment was the shisha service, which is only available on the rooftop until 11:00 p.m., leaving guests with no other option afterward. Overall, the hotel is poorly managed and does not provide the level of service or comfort that it promises. Based on my experience, I would not return and cannot recommend it to other travelers.

Salama

We had an amazing stay at this hotel! The rooms were clean, and the service was excellent. A huge shoutout to the Animation Team—they truly made our vacation unforgettable with their high energy, great shows, and fun activities. We will definitely come back again! Highly

Nawaal Mohamed

I am very disappointed with my recent experience at this hotel as British Citizens While staying here, we experienced behaviour from staff that we found unprofessional and inappropriate. After missing breakfast, as we exited the lift, we noticed staff members pointing in our direction and laughing, which made us feel uncomfortable and disrespected as a guest. They were giving us stares, looking at my friends body and proceeding to laugh - this is a direct form of harassment. Overall, this made us feel unwelcome and uneasy during our stay. We expect hotel staff to treat guests with respect and professionalism at all times, and unfortunately this was not our experience. The staff in question are attached. As a woman - you will not feel safe in this hotel.

Cem ERDEM

This hotel felt more like a madhouse than a place to relax. For seven days, the same food was served over and over again: chicken, zucchini, and potatoes. The dishes were either excessively salty or overly spiced. Meals served at lunch were simply reused for dinner. This might be common in some all-inclusive hotels, but here there were only one or two main dishes, and everything else was constantly repeated. I ended up losing weight because I could barely eat anything at the hotel. Local guests admitted to the hotel were filming my wife and daughter without permission. They were constantly walking back and forth in front of us in a very uncomfortable way. The same local guests were shouting and making noise in the corridors at night. Even when reported to reception, nothing was done. This is absolutely not a place you can safely come to with your wife and daughter. These local guests were also behaving in extremely unhygienic ways at the buffet, touching all the food with their hands and even picking meat directly from dishes with sauce. No warnings were given, and no action was taken by the staff. The reception staff were completely unhelpful. In particular, the man with glasses showed no interest in resolving any issues. No matter what you explained, it made no difference. They were rude and irresponsible. This hotel is definitely not suitable for families. Leaving this place without experiencing serious harassment feels like an achievement, as you are constantly disturbed. Especially on weekends, groups of aggressive, intimidating men arrive at the hotel. They sit around staring at women in a disturbing way, shouting, and behaving as if everything around them belongs to them. They occupy sunbeds with their shoes on, watch people around them, and move in groups of three or four. Finally, this hotel would barely qualify as a 1-star property by EU standards. Safety and cleanliness are at the lowest possible level. Do not be misled by its 5-star rating. It is far better to pay a bit more and choose a different hotel.