Imperial Hotel Tokyo

Sangkyom Kim

Excellent service and an outstanding location We had a wonderful stay at the Imperial Hotel Tokyo, Tower Building. The location is excellent, the room and facilities are exceptionally clean, and the overall convenience is outstanding. What impressed us most was the exceptional Japanese hospitality and level of service. The staff were consistently professional, attentive, and genuinely welcoming. In our experience, the Imperial Hotel offers one of the finest standards of service in Tokyo. One minor inconvenience is that guests staying in the Tower Building generally need to pass through the main building when going outside, which can be slightly inconvenient. The breakfast was high quality, with excellent food and ingredients, although the menu was quite repetitive during our stay. A little more variety would have made it even better. Overall, this is one of the best hotels in Tokyo for service, cleanliness, location, and convenience. Highly recommended, and we would definitely stay here again.

BrianW

The Imperial Hotel Tokyo’s rich history, traditional Japanese hospitality, and exceptional service truly set it apart. While some reviews describe the hotel as dated, I believe there is an important distinction between being dated and preserving a sense of tradition, character, and history that is difficult to find elsewhere. The location is also excellent, with an abundance of restaurants, shopping, attractions, and train station all within easy walking distance. From the impeccable cleanliness to the thoughtful and attentive service, every aspect of the stay was memorable. It is the type of hotel where you immediately feel comfortable and genuinely do not want to leave. I am already looking forward to my next stay.

Haneul Bae

My parents and I stayed two nights in a Junior Suite, and we couldn’t ask for more. The room had a beautifully timeless, classic charm, and I could tell that every detail was delicately thought out to make our stay as comfortable as possible. The service was flawless—from housekeeping to every staff member being ready to assist with our every need. They even surprised us with a cute tray as a gift for my parents’ anniversary! The hotel is also in a very convenient location for exploring the city. I’ve stayed at more expensive hotels, but the Imperial Hotel is by far the best in terms of attention to detail and hospitality. I’ll definitely stay at the Imperial Hotel again when I return to Tokyo.

charlotte d

We had a wonderful stay at the Imperial Hotel Tokyo and were incredibly impressed by the kindness and exceptional service from the entire team. Towards the end of our stay, my boyfriend became very unwell. Being so far from home was an incredibly stressful experience, but the hotel staff were exceptionally kind, understanding and accommodating throughout. From the Duty Manager to the room service and housekeeping teams, everyone was so efficient and thoughtful, bringing us water, clean towels and food whenever we needed it. Their kindness and support made a very difficult situation much easier for us. The location is fantastic, the rooms are spacious given the central location, and the views from the rooms are great. Thank you to the entire Imperial Hotel team for your kindness and hospitality. We would have no hesitation in recommending the hotel to our friends and family.

Liam Wrean

My wife and I had an incredible experience staying here when in Tokyo for our honeymoon. The staff and service was impeccable. Everyone went above and beyond to make us feel welcome and settled. The room was spacious and beautiful. The location right off the parks on the edge of Ginza was the best of both worlds with easy access to shopping and restaurants in Ginza, along with subways and the main roads for getting elsewhere in the city, while feeling quiet and peaceful because of the park. We would highly recommend staying here if you plan to visit Tokyo.