Shangri-La Tokyo

Marcus Rader

So far it’s one of the worst hotel experiences I’ve ever had. We arrived with a late flight and had booked a $1200 a night room. Once we checked it, we noticed it smelled like an old taxi, with a lot of cigarette smoke. The reception had earlier told us that it was the best room available. Clearly they had other guests complaining because they admitted they put us on a smoking floor and then offered a better room higher up, even though they claimed we already had the best room available. By then our daughter was hungry and they recommended a restaurant that’s open until 11 and accepts children. We spent 20 minutes to find it only to be told it closed at 10 and won’t allow children under 12. When we got back to the hotel they didn’t even apologize and offered in room dining. We’ve just spent 20 hours travelling and really don’t want to sit in a room. Oh, and those free teddy bears for kids other reviews mention? They cost $75 and even the activity kit was only offered once we asked for it. I would never recommend this hotel for non-smokers or families. What terrible service.

Jia Lu

We had a wonderful stay at Shangri-La Tokyo. The twin room was very spacious and gave our family of four plenty of room to relax, which is not always easy to find in Tokyo. The beds were very comfortable, and since my kids are getting older, I really appreciated having the option of a rollaway bed to make the sleeping arrangement more comfortable for everyone. What made our stay especially memorable was the excellent service. I would particularly like to thank the front desk staff member who assisted us when we checked in. I had some concerns about the member booking rate, and he handled the situation with great patience and professionalism. To make our stay more enjoyable, he kindly upgraded us to a beautiful room on the 35th floor with a wonderful view and also arranged a complimentary rollaway bed so my children could sleep more comfortably. He also gave me very helpful advice regarding luggage delivery and shipping, which made our travel arrangements much easier. His warm welcome, thoughtfulness, and genuine effort to make us feel comfortable really stood out and made a big difference to our stay. Another little detail we really enjoyed was the complimentary tea and coffee in the room. Both were excellent, and the beautifully crafted, high-quality tea set made the experience even more special. Starting our mornings with a fresh cup of tea or coffee while enjoying the view was such a relaxing and refreshing way to begin each day. The location is extremely convenient, with easy access to Tokyo Station, shopping, restaurants, and transportation. We also enjoyed dining at the hotel, especially the burger at the restaurant on the 28th floor near the main reception area—it was delicious! Overall, Shangri-La Tokyo is a beautiful, luxurious, and family-friendly hotel with spacious rooms, thoughtful amenities, and outstanding service. We truly appreciated the hospitality and would definitely love to stay here again!

Jinhyoung Park

Stayed here for three nights in September. What I'll remember most is the staff. Rebika Lama at breakfast in Piacere was so kind to us. She took a genuine interest in us, chatted with us every morning, and went out of her way to make us feel comfortable. We had just come off a long trip and were tired, and she made the morning easy. If you see her, you're in good hands. The location is about as close to Tokyo Station as you can get, one minute from the Nihombashi exit. Fair warning: the station is a maze the first time, and we got lost with our luggage in the rain. Once you know the route (Yaesu North gate, walk toward Daimaru, turn left, go straight to the Nihombashi exit) it takes five minutes and you're indoors almost the whole way. The hotel has a photo guide on its website. Look at it before you arrive. Breakfast was genuinely good — the Japanese side dishes stood out, the black cod and the salmon especially, and there's a buffet if you'd rather graze. The room was quiet, and the view was spectacular: looking down on Tokyo Station and the Marunouchi skyline felt like watching a live diorama. The room lives up to five stars and then some — it was the small details that put it a notch above its class. The generous welcome snacks, the spotless finish, and the bath were all more than we expected. Would stay again.

Veronica Jensen

Our stay at the Shangri-La Tokyo was nothing short of exceptional. Traveling with four children under the age of six can be challenging, but from the moment we arrived, the entire staff made our family of six feel genuinely welcomed and cared for. They didn't just provide great service—they made us feel like part of the Shangri-La family. The housekeeping team was absolutely incredible. Every day they meticulously cleaned our room, thoughtfully washed and sanitized our baby bottles, and surprised our children with sweet little gifts that made each day feel special. It was clear that every detail was handled with genuine care and pride. Breakfast was another highlight of our stay. The selection was outstanding, with exceptionally fresh fruit, delicious pastries, and high-quality dishes that catered to both adults and young children. It quickly became one of our favorite parts of each morning. What truly sets Shangri-La Tokyo apart is its people. Every interaction—from the front desk and concierge to the restaurant staff and housekeeping—was warm, attentive, and sincere. They anticipated our needs before we even had to ask, making what could have been a hectic trip with young children feel relaxing and effortless. Luxury hotels can offer beautiful rooms and stunning views, but it's rare to find one that combines world-class accommodations with such heartfelt hospitality. Shangri-La Tokyo exceeded every expectation, and without question, it has become one of the finest hotels we've ever experienced. We cannot wait to return, and we wholeheartedly recommend it to anyone—especially families traveling with young children. This is hospitality at its absolute best.

Xin

Very disappointing breakfast experience, especially considering the price of ¥5,870 per person. The buffet selection was surprisingly limited for a hotel at this level. There were only a small number of hot dishes, breads, fruit, yogurt, cold cuts, salad items, and a few Asian breakfast options. The presentation looked nice and the view was excellent, but the actual food selection felt quite basic and underwhelming for a luxury hotel in Tokyo. Even the fruit selection was limited. Each guest can order one main dish, but unfortunately the made-to-order food was not much better. I ordered the beef noodle soup, and it came with basically one proper piece of beef plus another small piece that was mostly fat. The flavor was also disappointing. The pancake we ordered was extremely small and nothing special. The biggest problem was the grilled salmon served as part of the Japanese breakfast. The portion itself was very small, yet I found at least three bones in that single piece before I had even finished eating it. There could easily have been more. I understand that Japanese grilled fish can sometimes contain bones, but finding this many bones in such a small portion was excessive and not something I would expect from a hotel at this price level. What made the experience even more disappointing was that I had stayed at Hyatt Centric Ginza Tokyo the previous night and had breakfast there as well. The difference was very noticeable. Hyatt Centric offered a much wider selection, the overall food quality was better, and the grilled salmon I had there did not have the multiple bones I encountered here. Considering that Shangri-La Tokyo positions itself at a higher luxury level, I expected the breakfast to be at least as good, if not significantly better. Another small detail that added to the disappointing impression was the table setting. For an Asian luxury hotel breakfast, I was surprised that proper reusable chopsticks were not already provided and we ended up using disposable chopsticks. Overall, the breakfast felt limited, poorly executed, and not remotely worth ¥5,870 per person. The restaurant itself is beautiful and the view is impressive, but the food quality and variety were far below what I expected from Shangri-La Tokyo. This was honestly one of the weakest luxury-hotel breakfasts I have had in Tokyo, and certainly one of the poorest values. I would not recommend paying separately for this breakfast.