Shangri-La Tokyo

Andrea Mittelstaedt

I don’t usually post reviews but I feel like I had to say something about our amazing staying here. My husband and I were traveling with our 8 year old daughter. We were blown away by every little detail and service standard, being above and beyond all expectations. Breakfast service was superb and set the tone for the rest of our day. I truly felt like the staff went above and beyond to make us and my daughter, feel at home. While all the staff was wonderful, we were especially grateful for Thu Thu. My daughter still talks about her. We really felt that this hotel exemplified Japanese hospitality and we hope to come back soon.

Jia Lu

We had a wonderful stay at Shangri-La Tokyo. The twin room was very spacious and gave our family of four plenty of room to relax, which is not always easy to find in Tokyo. The beds were very comfortable, and since my kids are getting older, I really appreciated having the option of a rollaway bed to make the sleeping arrangement more comfortable for everyone. What made our stay especially memorable was the excellent service. I would particularly like to thank the front desk staff member who assisted us when we checked in. I had some concerns about the member booking rate, and he handled the situation with great patience and professionalism. To make our stay more enjoyable, he kindly upgraded us to a beautiful room on the 35th floor with a wonderful view and also arranged a complimentary rollaway bed so my children could sleep more comfortably. He also gave me very helpful advice regarding luggage delivery and shipping, which made our travel arrangements much easier. His warm welcome, thoughtfulness, and genuine effort to make us feel comfortable really stood out and made a big difference to our stay. Another little detail we really enjoyed was the complimentary tea and coffee in the room. Both were excellent, and the beautifully crafted, high-quality tea set made the experience even more special. Starting our mornings with a fresh cup of tea or coffee while enjoying the view was such a relaxing and refreshing way to begin each day. The location is extremely convenient, with easy access to Tokyo Station, shopping, restaurants, and transportation. We also enjoyed dining at the hotel, especially the burger at the restaurant on the 28th floor near the main reception area—it was delicious! Overall, Shangri-La Tokyo is a beautiful, luxurious, and family-friendly hotel with spacious rooms, thoughtful amenities, and outstanding service. We truly appreciated the hospitality and would definitely love to stay here again!

Cha Carag

Our family had a wonderful stay at Shangri-La Tokyo, and what truly sets this hotel apart is the exceptional service. Every staff member we encountered was warm, attentive, and genuinely eager to help, making us feel welcome from the moment we arrived. The breakfast experience was outstanding. In addition to a buffet, there is an extensive list of ala carte options included. One of the highlights was their Japanese breakfast, which does not require pre-ordering (other hotels we stayed at had limited quantities of their Japanese breakfast so pre-ordering was required). Shangri-La also partners with Micasadeco, so guests can enjoy the viral fluffy pancakes without having to wait long lines. The breakfast staff were especially wonderful with our two young sons. They always greeted us warmly, took the time to chat with our family, and genuinely seemed interested in hearing about our plans for the day. A special thank you to Farah and Yuka, who were always very warm and made each morning feel personal and memorable. The driveway and bell staff were equally impressive. They were always proactive in helping us get taxis and communicating our destinations to drivers. On one occasion, our Uber driver had difficulty finding the hotel driveway. A staff member took the time to speak directly with the driver, pinpoint his exact location, and personally walked with us to meet him just a couple of minutes away. Our room was spacious with a nice city view, and the beds and pillows were very comfortable. They provided small robes and slippers for our young kids. Turndown service was always a nice touch. Returning to our room each evening to find everything prepared, including pajamas neatly laid out, made us feel truly pampered. The location is also hard to beat as it is literally steps from Tokyo Station. There is a Lawson’s nearby so it was easy to buy snacks and drinks for our kids. Shangri-La Tokyo delivered the luxury experience you would expect from a 5-star hotel, but it was the sincere hospitality and thoughtful service that made our stay unforgettable. We would gladly return on our next trip to Tokyo.

Vijay Chidambaram

We stayed here for about 5 days and really loved it. The rooms were excellent and the location (right next to the Tokyo station) was very good. The staff were very helpful. We enjoyed breakfast. The only slight negative was that the concierge were not as helpful as I would have liked in arranging tours (in comparison to other hotels).

JJ

Front desk staff and restaurant attendants are wonderful and are 5/5. Rooms are fine, though feel somewhat dated. Docked off two stars because the attendants at the gift shop were surprisingly cold and disinterested in helping you. I feel that they'd be better in a non-service role. Location is convenient given its proximity to Tokyo Station. I wouldn't come back to this hotel.