Marriott Sanibel Harbour Resort & Spa

jasmine carey

I recently stayed at this resort and my friend and I were BEYOND grateful for the staff! They were so kind and went out of their way to make our Florida staycation even more grand than we had originally anticipated! Starting with Alex at the concierge desk who was incredibly kind, knowledgeable, and felt like talking to an old friend. Ivan, Nelson, and Jim at valet are also exceptionally knowledgeable about the layout of the island and pointing us in the direction of the best shell finding beaches. They were engaging, helpful, and showed genuine curiosity about our stay to use those details to enhance our experience. The hotel itself is quite stunning and has a beautiful view of the sunset from the west side. The complimentary drinks upon arrival were a sweet addition to check-in. The room was very well cleaned and maintained and we did not run into any issues with our generous accommodations. The drive to Captiva Island is just as described on the Marriott booking page which was just a short 2 minute drive (quite literally your first right turn after exiting the hotel parking lot) to the toll bridge to get onto the island and about 25 minutes to get all the way over to Bowman’s Beach. I cannot recommend this crew or hotel enough if you’re staying in Sanibel, FL. THIS crew is a demonstration in PROPER customer service which many places seem to lack these days. Another fantastic Marriott experience!

Mark Horevitz

The room was very nice, the pool was very nice, the staff was exceptional. They seemed to do more than what you might expect. I asked for decaf coffee for the room and was delivered 10. I was offered a golf cart ride to a restaurant at the entrance of the complex, and then, “call and we will pick you up”, and they did. We used the bikes available and, as we were about to go, the valet grabbed bottles of water for us ( no charge). I could on….

Thalia Crane

We stayed here for a quick weekend on my birthday. No kids. There was a beautiful view upon entering. Everything was clean and had so many amenities we wish we stayed longer or brought our kids! What was most special was the F&B manager Mike at the end of a late night totally was able to hook my husband and I up with this absolutely delicious lava cake that I was craving (even if the kitchen was closing). We enjoyed the Knicks game at the stunning sunset at Sanibel Harbour. It was perfectly located we were able to get right on and off the island. Everything was perfect thank you so much. Oh my, I almost forgot. There was dolphin viewings right from our room, magical!

Ellen Phillips

I’m split on this review. Overall it was lovely but for a resort of this caliber it definitely had some issues. The valet staff that greeted us was prompt and friendly but we chose to self park so I have no further review. Parking is plentiful and easy to access from the hotel elevator. The staff at the front desk deigned to assist us with check in but she honestly seemed to have something more important to do so I left feeling that I was a bit like a bother when I asked a few questions about the property. She answered them, but was not friendly or welcoming and lacked the polish that I am accustomed to at a Marriott. The restaurants on site were both fantastic and the food was excellent. Our wait staff was attentive and friendly. Meri did everything she could to ensure our dinner was a delight. We enjoyed an afternoon at the fantastic pool at the water’s edge. Scenic and stunning. We also enjoyed an afternoon snack at the Cove bar where Asia served us and shared friendly conversation. The pool was amazing! There’s a water feature and a separate jacuzzi. It’s really very nice! The lobby is fitted with a well-equipped Starbucks and ice cream vendor. There’s also a substantial gift shop for your needs although it closed at 5:00, which seemed early. No worries. The attendant at the places were super friendly. Our room was on a high floor with a water view and it rivaled something from Hawaii. Absolutely breathtaking. The layout provided ample space and included two TVs! There was a dining table and a full wet bar with a refrigerator for our needs. The king sized bed was actually dwarfed in this room. The bedding was crisp and comfortable. There was a safe in the closet and the bathroom had lovely double sinks. A rare find! Unfortunately, the upholstery in the room was a bit worn and the sofa really needed refurbishing. It looked to be at least 20 years old, well-worn and saggy. We walked around the room without our shoes only to find our feet blackened with dirt. Clearly the carpets needed cleaning and hadn’t been kept up for quite some time. Our iron didn’t work and we had to call downstairs three times to get assistance. During the third call, I did not enjoy being scolded by the attendant raising her voice to me that she was trying to find someone to help. (We ended up being late for our dinner plans due to the wait). Another iron was delivered eventually. Overall I would recommend this hotel and if probably stay there again.

Tracy Koenig

We are extremely disappointed with our experience at this hotel. We booked our stay through Priceline in February for four nights, and unfortunately the property was not accurately represented online. Upon arrival, we immediately noticed an odd smell when checking into the main lobby. However, the lobby itself was beautiful, so at first we did not think too much of it. During check-in, we were informed that our room was not located in the main building, but instead in a second tower located on the other side of the property, which required us to drive there. After receiving our keys and arriving at the second tower, we were immediately overwhelmed by a strong sewage-like odor. The smell was absolutely putrid, overpowering, and suffocating from the moment we stepped outside of the car. At that point, we realized the hotel was located directly next to a swamp, which was never disclosed or apparent in the hotel listing. When we entered the room, the situation only became worse. The odor was so overwhelming that it was difficult to breathe, and we could not even stand out on the balcony because of the smell. In addition, the refrigerator in the room was leaking, leaving water all over the floor. Within approximately 20 minutes of checking in, we returned to the main building to request a room change. We asked if we could at least be moved into the main tower and even expressed that we were willing to pay additional money for an upgraded room if necessary; however, we were told there was nothing available. The only alternative offered was another room in the same building on a different floor, which clearly would not resolve the issue. In addition to the unacceptable conditions, the staff and manager on that day was extremely unhelpful and dismissive throughout the situation. We felt as though our concerns were not taken seriously, and rather than attempting to assist us or provide a reasonable solution, the staff appeared more interested in moving on to the next customer. At that point, we made the decision to check out immediately because the conditions were completely unacceptable. We contacted Priceline right away to request a refund. Priceline attempted to reach hotel management on our behalf, and we also personally attempted to contact hotel management multiple times since February. Unfortunately, the hotel has not made any attempt or meaningful effort to contact myself or Priceline to resolve the situation or rectify the experience. As a result, we are currently out approximately $1,200 for a stay we were physically unable to complete due to the conditions of the property. I do not recommend this hotel. They clearly misrepresent the property and do not seem to genuinely care about their customers or resolving issues when problems arise.