Naama Waves Hotel

Paul Birkinshaw

From the moment we arrived we received 100% 5 star treatment from the taxi driver through to the cleaning staff. The food is first class .I have never been to a country that provided such fantastic service. I would just like to say thankyou to all the staff and the management for making Egypt a wonderful place to be paul and linda room 258 amazing !!

Louise

Would leave 0 stars if I could, nothing but a bad experience from the moment I walked in. When I first checked in and was taken to my room, the balcony door wouldn’t lock, they said they couldn’t fix it until the morning but “ don’t worry go to dinner nobody will take your things” I did not accept this and refused to leave the room until the maintenance came to shut it properly so it wouldn’t open again until they repaired it. They then offered to change my room instead of waiting for it to be fixed, which I accepted. Was then taken to the new room & the bath plug wouldn’t close and continuously let water through. I left the room for breakfast and when I had returned the whole bathroom had been flooded by the toilet. At this point I left a review on trust pilot and the manager came to offer his apologies and give me a voucher for one of there nearby restaurants “water and soft drinks only” after offering the voucher he turns around and says “ can you delete your bad review now?” A clear attempt to be nice to get me to remove the review I had left. The main problem - BED BUGS. At first I thought they may have just been mosquito bites, strange because I had the room and skin repellent from the first day, but I ran with it until I was waking up morning after morning covered in more clusters of bites. Mosquitoes bite randomly, not in clusters. I do not go out to the evening entertainment. Once the sun starts setting, I go to dinner and return to the room with the balcony doors shut, so very slim chance they are mosquito bites. Told management about this and went to my room to find 5 men stood in there turning over the mattresses where I then find the remanence of the bed bugs (see photos attached) they then crowded around me, telling me, quite aggressively may I add, that they are not bed bugs but they’re mosquito bites. Funny that the next sentence that followed was “we will change your room right now” and then a manager came into the room and started taking the exact same pictures I had. Would not recommend this hotel to my worst enemy. Even considering looking for earlier flights home to not have to spend a second longer. All entertainment & music is in Russian, not very well catered to British customers.

Mariusz Wróblewski

This is our third hotel in Sharm El Sheikh, and it's the best one yet. A huge thank you to the manager, Alaa, for ensuring our three-person stay was top-notch. We received a late checkout and dinner as a gift. A very kind gesture. We were very pleased with the spaciousness and cleanliness of the room. The food was first-class, with a very good selection, from vegetables to meats. The cakes and sweet corner were delicious and varied. A huge thank you to the restaurant staff and the bar and pool staff.

Tamara Nik

Nice hotel with good location.close to all kind of shops and Genena Mall. Rooms are clean. Staff are very friendly. Receptionist Ahmed professional ,kind and friendly,can help with any situation. Supervisor Irina very kind and nice lady with professional skills of customer service and welcoming. I highly recommend 👌 this hotel

Ragi Masiha

Nice hotel, Excellent service from staff .Good entertainment in the evening but needs crowd control. Certain people have no sense and just stand in front and block the view as if that they are the only one who is important. Food is average, you will find something to eat. Location is good as it is near the shops and restaurants. The hotel itself not a 5 star I would say about 3.5 .But the staff and service make up for it and they deserve 5 star.