Pestana Ocean Bay

Louise Jones

We stayed here when our flight home from Funchal was grounded due to high winds. This was the second hotel we were moved to after being next door at the Pestana Royale. What we really liked about this hotel was our room and especially the view from the balcony which was the beautiful sea. What a view and what a lovely sound of the waves. So relaxing. The room was clean and well appointed and also had a sofa and small kitchen area. We were on the 7th floor. The restaurant was quite basic but all inclusive and had some snacks and drinks available in the day, as well as a small bar. It wasn't that well staffed. The food was also quite basic, like the kind of food you would eat at home rather than something you'd expect in a hotel. Some of the food combinations seemed a bit odd and the layout didn't make sense. For example the bread was at one end and the butter was at the far end. Breakfast was also quite basic and no vegetarian sausage options or soya milk available. Theres no indoor pool here. The outside pool looks good but it was too cold to go in during our December stay. There was supposed to be a gym but we couldn't find it. When we checked out, the receptionist very kindly offered everyone a picnic to take away, which was a really lovely gesture. The receptionist worked really hard, in what was a difficult situation processing so many people at once because of the flight cancellation and I appreciated their hard work. The hotel itself is down a hill and its quite a steep walk to the street above. There's a mall about 15 minutes walk away but to get into Funchal you'd need a bus or taxi.

João Pedro Teixeira

Amazing experience! Staff is super friendly and professional. Food is yummy and even provided me with a surprise during my breakfast on my birthday 🎂... Great location and good transfer shuttle to/from airport. Also a female eagle (Beckett) was on display working to keep pigeons away.

Kierste Dufrene

Do not stay at this hotel. 90% of rooms do not have air conditioning. The rooms are worn out and not very clean. No water pressure. Tiny shower/bath with a stained tub. The food is barely edible. The staff working the bars, kitchen, and dining areas are great. They are doing their best with what little they have been given. It was the most miserable 5 days of any vacation I have ever had. We tried to upgrade to a room that has air conditioning and were willing to pay the difference. The room was available for the three days we wanted it for online and could have been booked online for the full amount, but we had already paid for 5 nights and just requested to pay the difference to get some AC. The front desk was not helpful at all and refused to allow us to move rooms. Location is not great either. Yes, it's on the beach, but you can't go into the water because the surf is too rough. It's a long uphill walk to get to the closest bus stop. The 3 times we ordered a Bolt, they couldn't locate the hotel. It is located right next to a run-down apartment complex. Entertainment in the evenings was atrocious. It was really like being on a terrible, cheap cruise ship. Attached screenshot of the room we requested to upgrade into, but received zero help.

Florie B

We had such a great time in this hotel. The location is excellent, all the rooms have the view towards the ocean. The beach is very close, but make sure you bring special shoes for pebbles/stones, it really hurts your feet when going into the ocean. Listening to the waves at night (and day) is simply divine. They have many flowers and plants, you feel like you are in a garden. The restaurant has tables outside, so you can watch and listen to the ocean while having your meal. Staff are friendly and helpful. There is a jacuzzi, sauna and a hot steam room available every day. Plenty of sun loungers, two pools and a section for little ones. You can always find a space. A peaceful and quiet place. The only minus would be the quality of the drinks, if they could be a little better, it would be great. And a clothes rack on the balcony to dry your towels and clothes after a pool/beach day. The whole island is very beautiful, we hope we'll come back some day.

Olga U.

Location is superb - we haven't seen any hotels closer to the beach, than ours. One can go swim in the ocean and then sunbathe comfortably at the pool area. Rooms were nice and overall clean, but there was a lot of dust under the bed. Amazing staff at the bar and in the dining area. Also on Tuesdays there are a stretching and an aqua aerobic lessons performed by wonderful Diana. She is truly a gem, she helped me relieve the pain of my after-levada sore muscles. Highly recommend!