Santhiya Koh Phangan Resort & Spa ( Koh Phangan )

everywhere at the world

A beautiful resort designed in a traditional Thai style, offering an authentic and luxurious experience. We stayed in a Pool Suite with sea view, which was absolutely stunning and thoughtfully designed. The service throughout our stay was exceptional. The staff were always friendly, attentive, and eager to help. One of the highlights of this five-star resort is its location. It is situated far away from the busy tourist areas, making it the perfect place to relax and escape the noise and crowds. The resort itself is very large, and guests are conveniently transported around the property by buggy whenever needed. The breakfast is outstanding and far exceeds what you would normally expect from a luxury hotel. There is an impressive variety of options and several live cooking stations offering unique dishes. For example, you can have freshly prepared avocado toast with poached eggs, a wide selection of noodle dishes, freshly made waffles, 3 different coffe stations with different milks like coconut or soy milk, vegan options and much more. The entire breakfast experience is enhanced by a traditionally dressed Thai musician performing live, creating a wonderful atmosphere. The beachfront restaurant is equally impressive. In the evenings, guests can enjoy traditional Thai dance performances as well as an entertaining fire show while dining. We can highly recommend this resort to anyone looking for a peaceful, authentic, and luxurious getaway in Thailand.

Amir Elya

TL;DR: Booked a "Sea View Pool Villa Plus" but was given a room with no direct sea view. Management refused to acknowledge this blatant deception, denied a refund, and exploited the resort's isolated location. After an exhausting 2-hour argument, we were forced to pay an extra fee just to get a proper room because we were traveling with two young children. To make it worse, after moving us, they demanded we sign a legal waiver to cover up the situation, which I flatly refused. Full Review: I booked a "Sea View Pool Villa Plus" at Santhiya Koh Phangan, expecting exactly what was advertised on their website. Unfortunately, the reality was a complete disappointment. We were given a villa with NO direct sea view. I have attached both the photo from the hotel's website and the actual photo I took from our room—judge for yourselves. While the regular staff openly admitted that the room lacked the promised view, the management’s handling of the situation was unacceptable. At first, front desk staff tried to brush us off by claiming the manager was on a "day off" and that nothing could be done. When we pushed back, the manager only answered via phone, and spent two hours completely denying the issue under the excuse that it falls under the "same room category." When we realized we were being misled, we asked to cancel the booking and get a refund, but they completely refused. Because this resort is extremely isolated and very difficult to leave, we felt trapped, knowing we had nowhere else to go. To make matters worse, their initial "solutions" were insulting. They told us we could either wait two nights and then pack up and move to a sea-view room, or pay an outrageous upgrade fee on the spot. Shockingly, the fee they demanded was even higher than the price difference listed on their own website! Only after I pointed out this ridiculous absurdity, the manager lowered the fee to match the website's original price difference. In the end, we had no choice. After a grueling two-hour argument with the manager, it was already evening, and we were there with our two young daughters. We felt completely extorted, so we paid the extra money just to get actual sea-view room we should have received in the first place. To top it all off, right after we finally moved into the new room, management actually approached us and demanded that I sign a legal waiver to absolve them of liability and silence me. Of course, I flatly refused to sign it. This desperate demand—coming after they already took our money—proved beyond any doubt that they knew they were completely in the wrong and were trying to cover up their deception. I highly recommend staying far away from this hotel unless you want to be misled, stressed, and taken advantage of by a dishonest management team.

James

Amazing stay! Would recommend. Pros: Service was amazing! Such friendly and welcoming staff Breakfast was amazing! Most things exceeded my expectations Cons: - Room (pool suite) had a strong mold or mildew smell once the candle heating the oil died out. - The restaurants have a 10% service fee. I'd much rather the price of the items be increased and the additional fee removed. At least they do make the fee very clear on each item. I typically consider service fees as tip and don't leave tip in these scenarios. Neutral: Similar to many other resorts with villas, you'll get around by shuttle which includes many hills. If this isn't what you're okay with. This resort isn't for you.

Bob Semple

Disappointed stay here. Hotel is nice but a bit past its prime. Service really let this place down. First red flag was the shuttle drivers smelling like cannabis when being taken back to our room. The driver actually took us to the complete wrong room and had to go back another 5 minutes - surprise surprise. I didn’t mind but I saw lots of families with children being driven by these guys. For a hotel catering to international tourists there really should be a basic level of English spoken for customer facing staff. I understand we are in Thailand but having enough English to ask where the toilet is / where I can book a taxi etc is very minimal. Secondly there appears to be a lot of staff around but they are not very forthcoming with customers. I was served a coconut that was off and I had to get up to go and find someone despite being the only person in the restaurant. When I did find the staff it felt like they were doing me a favour rather than actually wanting to help me. Staying at a 5 star hotel yet having to sign pool towels in and out is also wild. Staff behind these desks at the bottom pool is also very rude and asks ‘number’ and ‘how many’ and that’s all - no smile / no thank you We booked this place after the price dropped but if I had paid the full £900+ to stay for 3 nights I’d be even more disappointed.

Yaffa Matitya

We came on our honeymoon for 2 nights and i wish we had stayed some more. The secluded area is far from everything going on in koh pangan but is what provided the perfect relaxing getaway. The staff is lovely and we enjoyed all the resort had to offer from the pools, gym, spa, breakfast, views and sad we missed more activities. The room was so nice and we enjoyed the private pool very much. The resort campus is huge and so hot in the jungle so its difficult to get around but they have 24/7 shuttles. The breakfast fruits and vegetables are served from a standing fridge so its a little hard to access but was still ok. There is no cooled area for eating so take in mind. Gift shop was also adorable. They were also o sweet to supervise me on my birthday morning with songs and cake at breakfast.made our day! Would definitely recommend