Sheraton Samui Resort

Raed Jeradi

We stayed at Sheraton Samui Resort and overall would rate our experience 3 out of 5. There are definitely some strong positives. The staff were consistently friendly, polite, and helpful. The hotel’s natural setting is also a big advantage. Surrounded by lush greenery and located directly on the beach, the resort has a relaxing atmosphere. The outdoor areas are well maintained, and the pools are spacious and clean. The beachfront pool area in particular is a nice place to spend time and enjoy the surroundings. However, there were several drawbacks that affected our overall impression. The air conditioning in our room was quite noisy, especially at night, which made it harder to sleep comfortably. We also had a connected room, and the soundproofing was very poor — we could clearly hear conversations and other noise from the neighboring room, which significantly reduced our privacy. In addition, the rooms feel dated and in need of renovation. While the outdoor spaces are attractive, the interiors do not match the standard one might expect.

Lucy 23

We stayed here for 5 nights with airport pickup and drop off included. Honestly, I’d rate it more a 4 star than a 5, mainly because of the rooms. Ours had a beautiful view but felt a bit dated. Everything worked fine though, and even if the AC was a bit noisy, we still slept well. The main downsides are no AC in common areas and lots of stairs. But the big fans keep it comfortable, and the buggy service for getting around is amazing, the guys are super friendly, fast, and helpful! The hotel isn’t walkable, but they provide a shuttle to town. We also rented a scooter through the girl at the hotel’s tour desk, brand-new bike and great price. The buffet breakfast was excellent with huge variety and great food. The absolute best part is the hotel beach, the best on the island for me. White sand with no rocks, crystal clear water, almost no people. Walking out of your room straight to umbrellas, loungers, a bar, and that sea is a massive plus. Thanks to all the staff, you were wonderful with us!

Celina Faust

We spent our honeymoon here and everything was just perfect. The staff is very kind and uncomplicated and everyone brings joy at the guests everytime with their smiles. The breakfast was very delicious, the room and the hotel have always been very clean. We got a very beautiful view at the sea and a very nice beach bar. Thank you very much for helping us with issues of all kinds.

Tanja Wii

Incredible wedding experience and unforgettable stay We had the absolute pleasure of staying at the Sheraton Samui for five nights in March, where we also celebrated our wedding—and it truly exceeded every expectation. What truly sets this hotel apart is the staff. From the moment we arrived, we were made to feel welcome by a team that was consistently warm, attentive, and genuinely caring. The level of service across the entire hotel was exceptional and left a lasting impression throughout our stay. The kitchen manager deserves special recognition not only for consistently fantastic food, but also for being so friendly and engaging, even during busy breakfast service. That personal touch made each morning feel special. The food overall was outstanding—every meal was delicious, beautifully presented, and clearly prepared with great care and pride by the kitchen team. The breakfast buffet in particular was the best we have ever experienced at a hotel, with incredible variety and quality that we looked forward to every morning. Our wedding day itself was nothing short of magical. The entire setup was stunning, with incredible attention to detail. The team responsible for the physical setup did an amazing job, and everything came together seamlessly and beautifully. A very special mention must go to Nay, our lovely wedding coordinator, who was truly exceptional from start to finish. Her communication in the lead-up via email was clear, responsive, and incredibly reassuring, which meant so much to us as we had booked the entire wedding online without seeing things in person. She made the whole process feel easy and less stressful. On the day, she handled everything effortlessly, accommodating all of our requests and ensuring every detail was perfect. By the end of the experience, we genuinely felt like Nay was more than just a coordinator—she felt like a friend. The celebrant organised by the hotel, Stuart, was also wonderful and, as a lovely surprise, was able to incorporate some German into the ceremony. This thoughtful touch meant a lot to our German guests and added something very special that we hadn’t even expected. The bar and kitchen staff were equally fantastic—friendly, efficient, and always contributing to a great atmosphere for both us and our guests. And the buffet was simply delicious. The photographers included in the wedding package were also excellent—they captured the day beautifully and provided a large selection of photos, giving us plenty of wonderful moments to choose from. We are so grateful to the entire Sheraton Samui team for creating such an unforgettable experience. From the incredible staff to the outstanding food and flawless execution of our wedding, everything came together perfectly. We would highly recommend it to anyone looking for a beautiful wedding venue and a truly memorable stay.

Wanderlust

I visited with my family and we had a wonderful time. The buffet breakfast was excellent, and the staff were all friendly, welcoming, and very attentive. The kids' club was a great bonus-it features a small playground and an indoor play area that kept the little ones entertained. The resort also offers complimentary kayaking and paddle boarding, which we really enjoyed. My only complaint is the ocean-facing swimming pool. The pool floor is quite rocky and sharp, making it easy to get hurt and uncomfortable to walk on. As others have mentioned, the rooms are a bit dated, but overall the stay was still very enjoyable. The location is another plus-just a quick 15-minute drive from the airport, with plenty of restaurants and activities right across the street.