Xperience Kiroseiz Parkland

Ragi Masiha

Best hotel. Super friendly and clean. Food is really good thanks to head chef Ahmed and his assistants. The rooms are very clean and comfortable. The staff from front of house to the bar staff pool staff are really great . The room is always clean and topped up. House keeping staff are brilliant.

Николай Марченко

If you want to ruin your vacation, welcome to this hotel. There are no complaints about the food, that's the only thing. The rest is terrible. The room is only a 5-star in name. Cleaning is not done. You have to constantly call and ask the staff to clean the room. The air conditioning did not work, it took 2 days to turn on the cooling and heating. At night in the room in winter + 17. Everything was much better a year ago. I left at night, asked for a lunch box to take with me, they said they would make it and bring it to the room, but this was also not done. I forgot my room card in the restaurant, asked all the staff, they did not find it, a fine of 10 €. And the fact that there is no cleaning and the air conditioning does not work is normal, no one cares. The German tour operator Check 24 ignores this situation and was unable to help. I do not recommend this hotel!!!

Zain Syed

Very welcoming people. Lovely rooms and service, food is unreal. Hotel is beautiful. Mina Akram, Amir, Albert are my favourite by far. Lovely people. Just be careful of the animators! Some of them aren’t as they seem…

Dora Abdelmalik

Honestly, this is one of the worst resorts I have ever stayed at. I have never experienced such blatant discrimination and disrespect in my life. The staff are incredibly rude, even towards their own community, and their behaviour is completely unacceptable. Female guests are specifically targeted and treated unfairly, simply for showing some skin. Instead of making guests feel welcome, staff make them feel uncomfortable, judged, and singled out. It creates an unsafe and hostile environment that no resort should ever allow. The service is absolutely horrible and clearly discriminatory toward certain races. Staff will look you straight in the eye when you ask for assistance and then completely ignore you. When these issues were raised with management, the resort manager repeatedly dismissed everything as “just a misunderstanding” and showed no interest in resolving any concerns. He had no issue with us leaving rather than addressing the problems. On top of this, the food especially the desserts is terrible and far below acceptable standards for a resort claiming to be five-star. This place desperately needs better management, proper staff training, and a complete overhaul of its service standards. I would strongly advise people to avoid this resort if they expect respect, fairness, or even basic hospitality.

John Topham

We've been twice this year, used the hotel as a base for a scuba trip. We last visited about 15 years ago, when it was a 3 corners resort. Location is a bit far out of Naama, about a 40 minute walk or a 10 minute egp150 taxi ride. Highlights: the staff are excellent, from the cleaners to the restaurant staff, the bar staff and the customer relations staff. The management too, with the catering managers always present and the hotel manager popping up everywhere. The food was varied, with a different theme every night, always managed to find something we liked. I would say that some people think that all-inc means you pile your plate/table with as much food as you can carry and leave most of it. Mostly the same people who ignore the tongs and grab the food with their fingers. 3 a-la-cartes (Italian, Indian & seafood), one visit to each per stay. Didn't use the aqua park, but it seemed popular. We were on the Premier side, which is quieter - most of the daytime activities were on the Parkland side. Evening entertainment was music or dance shows, enthusiastic animation team. Good value, we'll stay again.