Allegro Playacar

Aleksandra Sarowska

I have had an amazing stay at this hotel and would highly recommend it to anyone visiting Mexico. The first thing that stood out to me was the cleanliness. The entire resort is exceptionally well maintained, from the rooms to the restaurants, pool areas and gardens. The housekeeping team does a fantastic job and everything is spotless. The staff are truly wonderful. Everyone is friendly, welcoming and always happy to help with a smile. Their hard work and positive attitude made my holiday even more enjoyable. The food is another highlight. There is a great variety available every day, with plenty of fresh options, local dishes and international cuisine. No matter what you fancy, there is always something delicious to choose from. The hotel itself is beautiful, with lovely facilities, a relaxing atmosphere and plenty of activities for guests who want them. Whether you want to relax by the pool, enjoy the beach or stay active, there is something for everyone. Overall, I have had a fantastic experience and would definitely return. Thank you to all the staff for making my holiday so special!

Elmira Shajari

I had a very pleasant stay at this Hotel. I chose it for its good price and location, and overall it exceeded my expectations! The hotel has beautiful green spaces that make it feel like a peaceful paradise. The beach was cleaned every morning, which was great. Food had enough variety, and there were also à la carte restaurants (but you need to reserve early). It was easy to access the city center with taxis available inside the hotel. There is also a small market just outside, and the area felt very safe for walking. The staff were also very warm, friendly, and helpful, which made the experience even better. On the downside, the pools and beach closed early (around 8 PM).

Juan Giraldo

To Whom It May Concern, I am writing to formally express my frustration and disappointment regarding my family’s recent stay at Allegro Playacar in Playa del Carmen. Our checkout experience was completely unacceptable and left us feeling misled and taken advantage of. At checkout, your staff attempted to charge us approximately 6,000 pesos for a dinner experience that was never properly provided, clearly communicated, or advertised to us in the way it was later presented. The situation felt extremely deceptive and unprofessional. In addition, we paid for airport transportation for our entire family, yet the driver never arrived. Despite the service never being provided, we were still charged 360 pesos. Charging guests for transportation that never showed up is unacceptable. Between these issues, the overall experience left us feeling scammed rather than valued as paying guests. This is not the level of hospitality or integrity that should be associated with the Barceló brand. The only genuinely positive part of this stay was the service from bartender Eder at the First Club. He was professional, attentive, and one of the very few people who made any effort to provide a good guest experience. Other than that, this trip was an absolutely ridiculous experience from start to finish. Because of how poorly this situation was handled, I will never stay at this property again, nor will I associate with the Barceló brand moving forward. I also intend to share this experience publicly so others are aware of how these situations are handled. I want this matter escalated to higher management immediately. I expect: A full review of these charges Reimbursement for services not rendered An explanation of how these situations were allowed to occur Appropriate corrective action to prevent future guests from experiencing the same treatment This experience significantly impacted what was supposed to be an enjoyable family trip, and I expect a prompt and serious response. Sincerely, I have also forwarded this email to all head management and executive team Do not book with this place unless you want to be victims of predatory practices

Jason Donelson

This is our 1st stay at an all inclusive resort. Came with some friends that have been to a bunch. They said this is in the bottom 2 they have visited. Drinks are good but very few waiters so have to get drinks yourself. Was without water one day and no hot water. Do not expect a good room cleaning without a decent tip. My wife and I tipped $10 our first day and have had ample waters and wash cloths every day. While our friends that tipped $5 they have to get toilet paper from us. Which has gave us some laughs. I wouldn’t recommend this place to anyone. I writing this while standing in line to get reservations for the Italian restaurant. Spend the extra 30 a night to stay somewhere much nicer is the advice I have gotten!

Jacob Lufkin

Rooms were small and dated. But clean and housekeeping did a great job reliably cleaning our room each morning. Pools were nice, it was easy to reserve beach chairs in the morning. The beach was nice with large area to play volleyball, spikeball (we brought) and soccer. The staff were nice, pleasant and eager to serve. The restaurants served poor quality food, low selection and very unappealing for our group of 6 families (32 people). Tennis courts were nice, one court had pickleball lines painted on it and we played frequently (we brought our own paddles). Overall, we really liked the location, nightly entertainment, beach activities and the staff. We disliked the food (quality and selection), standing in line to make reservations, needing to give them a passport to check out a basketball, and the lack of feeling "catered to" at times.