Allegro Playacar

Jpel

Our 3rd visit in 3 years, and would definitely return again. Extremely nice smaller resort. Great costumer service. We enjoy their food more than the larger resorts, it is more tasty/flavorful. After a few days the bartenders know our drink preferences, and are super friendly, as are the entire service staff. Very clean rooms and well kept grounds. Very relaxing. Entertainment staff is extremely friendly and tries to involve daily participation. Good wifi throughout.

Gabriel Ballesteros

Nice resort for a stay with family and friends. Food is quite good, although a wider variety would be much appreciated. The staff is very friendly and always helpful. The beach is quite big, with lots of space for the family, although a little bit more of shade would be great. There’s a kids club well equipped for the little ones, my kid enjoyed it a lot The entertainment/animation staff were also very friendly and had several activities to keep the guests entertained (bingo, trivia, contests, among others). Annet and Angel were great at this area!

Ürmös Dávid

We spent two weeks here and everything was perfect. Everyone was incredibly kind, and both the programs and the food were of excellent quality. The bar staff, animators, waiters, and cleaning team all did an outstanding job. The entire place is spotless, and every request we had was fulfilled without hesitation. They are also very attentive to guests with food allergies. Cesar was especially thoughtful, and Abel made the most delicious cocktails for us. We will definitely return!

Sofía Aguiñaga

The crew is incredibly polite and friendly. The hotel is great. Menu has a lot of variety, however, I would highly recommend increasing the food quality since two of our family members got really bad food poisoning. We had to be moved to another room because our bathroom kept flooding. However, the change was easy and fast due to the staff. If the food quality is increased, this could be an amazing option.

Meryl

I recently stayed at the Allegro, and overall, it was a pleasant experience with some room for improvement. The Highlights • The Atmosphere: One of the best things about this hotel is that it doesn’t feel like a "factory." It has a great scale and a cozy feel. • The Staff: The people working here are incredibly nice and friendly. They genuinely contribute to the positive energy of the place. • Location: The location is excellent—you are only a 30-minute walk from the center of Playa del Carmen, which makes it easy to explore the town without needing a taxi every time. • The Rooms: The rooms are nice, clean, and comfortable. The Challenges • Water Issues: We experienced several issues with the water during our stay. After talking to other guests, it seems like this is a common problem at this property that needs to be addressed. • The Booking System: There are three themed restaurants (Oriental, Italian, and Mexican) which are actually quite good. However, you have to book the same day starting at 9:00 AM. We once spent 45 minutes waiting in line just to make a reservation, which is not how you want to spend your vacation time. • Dining Quality: The food could be better, especially the bread, pastries, and desserts, which were quite underwhelming.