Allegro Playacar

Cassandra :D

This was amazing for me as someone with celiac a severe gluten allergy, the staff made me feel comfortable and accommodated my needs. For breakfast and lunch we spoke to the chef explaining the allergy and cross contamination and they did not hesitate to cut us fresh fruit from the back, and make us meals for example for breakfast we had eggs, fruits, gluten free bread, and to top it off the even made us banana pancakes. Also for breakfast on the first day the chef knew right away that the eggs were not okay because they were made with butter that was shared amongst other gluten containing things, which made me happy that they understood the cross contamination. For lunch we had rice and veggies with fish/chicken, they made a gluten free pizza, even made us tacos pork/beef/chicken from the back as well. It was seriously extraordinary, and after a few days we stopped needing to talk to the chef the hostess would go give our order directly to the chef for us and when they’d bring us the food they always mentioned how it’s gluten free. For dinner there was the amazing chef Antonio he was very knowledgeable about what was gluten free at the buffet so for dinner we would go right as it opened before others cross contaminated things that way it gave us options and one night he even came out with tortillas for us to add to our meal. Dinner was the only buffet we ate at since we’d go before things got cross contaminated. For breakfast and dinner since we wouldn’t get there before others the chef would get us stuff from the back. For lunch and dinner they also gave us gluten free dessert options like brownies, apple cake, corn cake, mini lemon muffin, cheesecake, etc. We also did get dinner reservations for the Italian and Mexican restaurants and for both dinners they staff let us know which dishes were able to be modified to be made gluten free (the Italian it was meats just with no sauce, and for the Mexican we got tacos just with corn tortillas and without a certain seasoning since they weren’t sure but for the Mexican dinner we also did have flan for our dessert). Honestly before going on this trip I was really worried that I was not going to eat much, but when I tell you I was super full after every meal with how much options they gave us it was amazing. As a celiac who must have a gluten free strict diet this was way better than I thought it was going to be thanks to how much knowledge and care they staff had regarding my allergy.

Margaret Leatherday

We had great service tonight from David in the restaurant ...it is our first night and David treated us very well keeping our drinks topped up regularly...we saw how hard he works and hes very pleasant and friendly. Also Alejandra is very pleasant and helpful too.. 2 very good staff you have that we have already met. I must also say the oriental food was beautiful...compliments to the chef...we have stayed here before and are so happy we came back...thank you, gracias

Eva Agapi

Spent 5 days here and it was quite disappointing. The hotel is more local and the staff barely speak English. The food was not great either. The kindest staff were the cleaning ladies who left flowers on our beds every day. The rooms are not renovated & they bathrooms are borderline gross. They were also quite rude. It was my first all inclusive & I have to say it was quite disappointing.

Lorraine

Fernanda Ramos’s service has been exceptional. She has always been professional, attentive, and proactive in addressing our requests. Overall, we have received excellent service from the entire staff. The hotel is beautiful, and what I have enjoyed the most are the lush green areas, the gardens, and the overall theme and atmosphere of the property.

Aleksandra Sarowska

I have had an amazing stay at this hotel and would highly recommend it to anyone visiting Mexico. The first thing that stood out to me was the cleanliness. The entire resort is exceptionally well maintained, from the rooms to the restaurants, pool areas and gardens. The housekeeping team does a fantastic job and everything is spotless. The staff are truly wonderful. Everyone is friendly, welcoming and always happy to help with a smile. Their hard work and positive attitude made my holiday even more enjoyable. The food is another highlight. There is a great variety available every day, with plenty of fresh options, local dishes and international cuisine. No matter what you fancy, there is always something delicious to choose from. The hotel itself is beautiful, with lovely facilities, a relaxing atmosphere and plenty of activities for guests who want them. Whether you want to relax by the pool, enjoy the beach or stay active, there is something for everyone. Overall, I have had a fantastic experience and would definitely return. Thank you to all the staff for making my holiday so special!