Hotel Allegro Cozumel

Camille Bare

We stayed with the premium package. The poolside service at the premium pool was not great this year compared to 4 years ago when Henri waited on us. We were only waited on poolside a couple times, until we left the premium pool and went to the main pool with the swim up bar and went were waited on consistently by a nice lady named Dana. The food on the resort is very mid, nothing spectacular. Having a buffet is nice, the food at the flat top in the back of the buffet is very good. We had the Italian restaurant experience and it was only okay. If you want great Mexican food, go across the street to iguanas. Amazing service, very good tacos, quesadillas, fajitas, etc. We celebrated a birthday here this week and Arbey went above and beyond to make it a special night for our birthday girl and even went and bought a cake with his own time and money. We remember Arbey from our first time here, and he is such a bright person and friendly face. We can’t wait to see him again. He is also a very great entertainer and has amazing energy. The over all stay is amazing. The beach is beautiful. The rooms are clean and neat and every employee I encountered is friendly and happy.

Carly Walks

We just returned from an amazing week at this beautiful resort. We met so many wonderful people, but the staff truly stood out. Arbey and the rest of the events team, including JD, Diego, and Mili, were exceptional. Arbey went above and beyond, making our vacation feel truly special and memorable. The events team kept us engaged and entertained by the pool and beach, ensuring each day was a blast. The resort was the perfect size, never feeling crowded. The food was delicious, and we always found something tasty to enjoy. The oriental hibachi restaurant was our favourite à la cart dinner option, which was very entertaining and delicious.

Jade Moore

We came down to stay at Allegro Resort for the first time, with our kids and our parents. We've been here for 9 days so far and wow - we LOVE IT!! We were nervous after booking our trip because since booking have seen lots of negative reviews - which is why I am sharing this now. Let's start with the food. This is honestly the BEST food we've had at any all inclusive we've been at before. Our kids are 7 and 8, and they were very happy with the food, and us adults were pleased as well. We went to the Oriental a-la-carte twice, and it was incredible as well! I'm not sure why people are so negative about the food here - I'm assuming they're mostly extremely picky eaters or unhappy with most dining experiences in general. Don't listen to the bad reviews when it comes to the food. The beach - WOW!!!!!! It feels like paradise. Every time I enter the water I feel extreme gratefulness and I'm in awe of how clear the water is. The sand is beautiful, and the ocean floor when entering the water is sandy - we never had to use our water shoes. You could see so clearly - you never had to worry about stepping on anything dangerous etc. Usually when we go to a resort we only spend a day or two at the beach - but this trip we find ourselves at the beach every single day. The beach was awesome for snorkelling as well. My kids never got bored there. Itzel was the server who walked the beach everyday that we were here and she is the best!! She made sure everyone had a drink at all times! Speaking of the Staff - everyone has been incredible. Very kind, personable, and some even remembered our names! From the bartenders to the servers, groundsmen, housekeepers, cooks, entertainers, you name it - all of the staff here are 10/10. The only negative I'd say about the resort is that the rooms are quite small, and there is a lack of dressers / shelves to unpack and keep things organized. However, it did not ruin our vacation at all. We did not upgrade our room at all - I am not sure if the upgraded rooms have dressers etc to rectify that minor problem. We would absolutely stay here again. What a perfect trip we've had. ALSO special mention - Go to Alberto's (3 min away) for the best night ever!! 🤣🤣 Bring your Advil and water bottle for the following day lol.

Tarin Hartman

Location is perfect! About 30 min via taxi from the airport port. Very family friendly atmosphere with activities for all ages. Rooms are clean, air conditioned + a ceiling fan with nice closet space, and balcony with a hammock. The grounds are well maintained and very pretty. Three restaurants to choose from for dinner reservations as well as buffets with a variety of food options. With a large family, we continue to come back (4 years now) because we love the smaller resort, the staff is amazing, the beach is perfect and you can’t beat the pricing!

breanna gaetz

This is a really nice resort. I haven't stayed at too many myself but for the ones I have this has been the best! The grounds are beautiful and easy to navigate. The staff are amazing! Especially these few...activities staff Diago and Arby are a must to talk to and get to know. Mara is in the spa and does a fantastic job! Itzel takes care of you by the ppol and she is so nice and never forgets a drink, and for waiters you have to meet Henri! He makes the best banans foster and coffee flambe I have ever had. The food was great, the shows were amazing and they have a disco for night dancing and drinking thats open until 1:30. I will say you can hear the disco from most rooms so that can be a problem if youre a light sleeper bit everything has been fantastic here for me and my family's stay.