Hotel Allegro Cozumel

Hans Pruter

We were very disappointed with our stay. Overall, the experience did not live up to the expectations we had when booking this resort. The staff was generally not very friendly or welcoming. While we understand that hospitality can be demanding, the overall atmosphere made it seem like employees were unhappy. It gave us the impression that there may be management issues or that employees are not being well supported, which unfortunately showed in the level of service we received. Throughout our stay, the resort was constantly running out of basic items, including drinks and food. Even when food was available, the quality was below average and not what we expected from an all-inclusive resort. When we checked in, we specifically asked whether reservations were required for the specialty restaurants. We were told that reservations were not necessary. Later, we found out that reservations were in fact required, which meant we missed the opportunity to eat at some of the restaurants because they were already fully booked. This lack of accurate information was extremely frustrating. The coffee machines around the resort were also frequently out of service, making it difficult to get coffee in the mornings. The entertainment was another letdown. It felt like it had a lot of potential, but the shows and activities lacked energy and organization. Compared to other resorts we've visited, it simply wasn't very engaging. The biggest disappointment, however, was the water park. One of the main reasons we chose this resort was because of its advertised water park for families. Our children are still young and were not comfortable using the slides without an adult. Unfortunately, we were told that adults were not allowed to accompany them on the attractions. As a result, our kids were unable to enjoy one of the primary attractions that influenced our decision to book this resort. Overall, the poor service, lack of organization, food shortages, misleading information, and disappointing entertainment made this a frustrating vacation. This resort has a lot of potential, but it seems to suffer from management and operational issues that negatively affect both the guest experience and, possibly, the employees as well. Based on our experience, we would not choose to stay here again and cannot recommend it.

Jennifer and Mike Newman

Our recent stay at Allegro Cozumel was another unforgettable experience, and it’s exactly why we continue to return year after year. The resort, staff, and atmosphere make us feel like family every time we visit. A very special thank you goes to Arbey Aguilar Lopez and the entire First Club staff for going above and beyond to make our family celebration extraordinary. Arbey helped coordinate the most intimate and beautiful marriage proposal for my son and future daughter-in-law. Every detail was perfectly planned, creating memories that our family will cherish forever. As if that wasn’t enough, Arbey also arranged a wonderful anniversary dinner for my husband and me, surrounded by our friends and family who traveled with us to celebrate these special milestones. The evening was absolutely perfect, and we were even lucky enough to make new friends, including a wonderful couple from Oklahoma who joined us in celebrating a birthday during our special dinner. The entertainment team is truly top-notch and keeps us coming back every year. Their energy, enthusiasm, and commitment to making every guest feel included are unmatched. We especially love the beach volleyball and all of the daily activities that bring guests together and create lasting memories. The entire staff consistently ensures that guests are well cared for, welcomed, and appreciated. Their dedication is one of the biggest reasons we love introducing new friends and family to Allegro Cozumel so they can experience the same exceptional hospitality that keeps us returning year after year. Thank you again to Arbey Aguilar Lopez, the First Club staff, the entertainment team, and everyone at Allegro Cozumel for another amazing vacation filled with memories we’ll treasure forever.

Kristen Lewis

We had an amazing week at Allegro. Our absolute favorite was the entertainment staff (Diego, Arbey, and Angel). They made our week so much fun! The beach and views are so beautiful. The rooms were clean and our housekeeper kept us stocked with everything we needed. The wait staff at the pool, Itzel and Danna, were always asking us what drinks we wanted. Victor who gave the towels always had a huge smile on his face and was so sweet. We are looking forward to a return trip!

Kelly Barbosa

It wasn’t terrible, but it definitely wasn’t great either. The biggest disappointment was the food. I’ve stayed at many all-inclusive resorts and understand the food is usually average at best, but this was noticeably worse than what I’ve experienced elsewhere. The buffet options were very limited and lacked flavor, and surprisingly there weren’t even tacos available, which felt odd considering we were in Mexico. The best meal we had the entire trip was actually across the street at Iguanas Restaurant, which was excellent and a highlight of the trip. The drinks were also disappointing and tasted very watered down most of the time. Another issue was the limited dining availability. Only one restaurant was open each night, and reservations were difficult to get. The last reservation slot was around 9pm, which filled up quickly. There were also several small things that added up. The hot tub was barely warmer than the pool, the pools closed early at 7pm, and the beach was completely closed at night. There were no hammocks or beach daybeds to relax in during the day. Entertainment in the evenings was minimal and not very engaging. We were traveling with a group of 12 people, and there really weren’t any good hangout areas large enoughfor groups besides the lobby couches. Overall, the resort felt pretty average and lacked the little touches that make an all-inclusive experience enjoyable. Unfortunately, based on this stay, we wouldn’t choose to return.

Layne Nicholas

The location on the Cozumel island is beautiful as is the Allegro resort! The staff at the Allegro is the best! They are so friendly and made it such a good experience. Diego especially was amazing! He is a great entertainer, so friendly and fun. My kids really enjoyed him and said they are going to miss him. We truly had an amazing time.