Temptation Cancun Resort

Statewide Property

Had an amazing birthday weekend! Lilly our pool butler is FANTASTIC. She always makes sure to take care of us with our poolside cabanas. She decorated our cabana this year with a birthday theme and it was sooooo cute! Dulce was our yacht concierge and she made our stay more special than ever. She even decorated our room which was beautiful. The service we received on our yacht trip was one of the best ever. Dulce didn’t miss one detail. I can’t thank these two enough for making my birthday weekend so memorable!

Whitnee Davis

Experience was great all around. All you need is 3 days here. It gets a bit repetitive with the activities. The bell men were funny and gave great service. I highly recommend Luis and Hebert. They were the kindest human beings. Overall, my husband and I had a great time.

Aishwarya Chhabra

Our room was fairly average—more in line with a 3-star hotel, especially since we had a garden view. That said, the housekeeping services were consistently good. The property markets itself as all-inclusive, but in reality, there’s a strong class system across almost every aspect of the experience. Having stayed at multiple all-inclusive resorts, this isn’t how it’s typically done. It’s understandable to have a few exclusive perks for VIP guests, but here it feels like nearly everything is tiered. Be prepared for frequent sales pitches for long-term membership plans (up to 25 years) at extremely high prices, which can feel intrusive. Some staff members were genuinely kind and helpful, but overall, the service didn’t reflect the relaxed, inclusive vibe you’d expect from an all-inclusive resort. The nightly performances felt repetitive—essentially the same format each night with minor variations in costumes. Food was particularly disappointing for vegetarians, with very limited and underwhelming options. In one instance, the sunflower seeds in the asparagus soup at the restaurant “She” were rancid. The poolside setup also reflects the same class divide, with restricted seating areas that aren’t accessible to all guests—something I haven’t experienced at other resorts. It would be much better if they created a separate, smaller pool area specifically for VIP guests instead of segmenting shared spaces so heavily. Overall, the experience fell short of expectations for an all-inclusive resort.

Auburn White

Third time here and love the staff at Sultra restaurant the most (Christian Reyes, Juan Tee and Jones). Very attentive and remembered my drink order. The food is fantastic and I never needed a reservation to go there. Treated with respect being alone and its definitely my preferred spot. Pool and beach volleyball 🏐 😎 🤗 Theme nights are fun to dress up for. Security and bar staff are respectful and helpful. Chac-Chi Massage On the Beach, you’ll enjoy a truly amazing time. $45 for 1hr. $65 Jet Ski for 30 min and for para-gliding. This resort is a party resort. Its noisy no matter where you are lol

Adis Santana

We had an amazing experience at Sutra, and a big part of that was thanks to Beto. From the moment we sat down, he was attentive, professional, and genuinely welcoming. He made us feel taken care of without being overbearing, which we really appreciated. He knew the menu very well and gave great recommendations—some of our favorite dishes of the night were because of him. Everything flowed smoothly, and his positive attitude made the whole experience even better. You can tell he truly cares about his service. If you go to Sutra, we definitely recommend asking for Beto—you’ll be in great hands. We’ll absolutely be back!