Ax The Palace

Emma D

We thoroughly enjoyed our stay at AX The Palace and wouldn't hesitate to book again and recommend. This was our first visit to Malta and we had the best time. We were so pleased with our choice of hotel. The location was an ideal base for exploring with easy access to the seafront, restaurants and shops. It was much quieter than busy Valletta but still with a very pleasant atmosphere. The service we received was superb. All staff were friendly and accommodating. We were delighted with our upgrade to a superior room when checking in. The room was stunning with an amazing seaview. All facilities were well maintained and met our needs. We especially loved the rooftop pool and bar. Breakfast was good with a wide selection of hot and cold options served buffet style. Personally I prefer an a la carte style breakfast with table service and I was surprised this wasn't an option. It would have made breakfast a better and more relaxed experience for me. The staff were very attentive and great at replenishing food but I just find other guests' behaviour around the food off-putting (e.g. handling food when there were tongs, leaning over you when you're trying to get food) and would prefer to have the option of having breakfast cooked to order. We didn't dine in any of the other restaurants available in the hotel but it was good to have these available. Overall we really enjoyed our stay and would definitely return.

Teodora Stojanović

We stayed at this hotel as a family (two adults and a small child) for one week and had a wonderful experience from start to finish. The booking process was easy, with flexible cancellation and the option for online check-in, which saved time at arrival. We were also informed in advance about the possibility of a last-minute room upgrade. At check-in, we upgraded from a Superior Room to the Music Suite for a small additional fee, and it was absolutely worth it. The suite is spacious, bright, and truly unique, featuring two comfortable king-size beds, a large bathroom, drums and a high-quality music sound system, and a large terrace with a jacuzzi and stunning views of the city and Valletta. As a welcome, we received a bottle of champagne and a fruit platter. Housekeeping was excellent, with cleaning twice a day and daily water refills. The staff were exceptionally friendly and attentive. Despite arriving before official check-in time, we were offered breakfast on the first day, luggage storage, early room preparation, and access to the pool while waiting. Breakfast offered a good variety, although it was mostly the same each day. The hotel has several restaurants and a café for lunch and dinner. There are two pools: a rooftop pool with sea views (not heated during our stay) and an indoor pool with a sauna and steam room, which is smaller than it appears in photos and has a capacity of 18 people. The indoor pool is also shared with guests from AX The Victoria, which could lead to more crowding during the high season, although this was not an issue during our stay. The location is excellent—on a quiet street, yet within walking distance of public transport, supermarkets, seaside promenades, shopping centers, and stores. Overall, the hotel met all our expectations. It is comfortable, family-friendly, and ideal for longer stays. We would gladly return and highly recommend it.

Branislava Vujicic

Very kind and helpful staff, and the hotel was clean and well maintained. The breakfast was good with plenty of options. There was a small issue with my reservation upon arrival, but the staff handled it professionally and upgraded us to a better room as an apology. Great service overall!

Sushiliah Devi

Our experience at The Palace Malta was indeed a wonderful experience. It is indeed a 5 star hotel. To start with, the counter staff at the reception area were friendly and helpful with a big smile. They tend to the needs of each of their customers. There’s always a smile and solution to a problem. I like their attitude and positive approach to things. Rooms and beds were comfortable. There’s a fully equipped gym, indoor and outdoor pools and a sauna which was rather welcoming. The restaurant at the ninth level serves good meals. We had a glimpse of fireworks from this level. I was sad to leave this place. Try this hotel when you’re in Malta. ☺️

Taketo Itami

We stayed here during the Easter holiday. The room was spacious, well-equipped with amenities, and very clean. The view from the balcony was also wonderful and made our stay even more enjoyable. All the staff were kind and welcoming. In particular, Victoria at the reception stood out—she was incredibly attentive and went above and beyond to assist us. We would definitely love to stay here again when we visit Malta in the future.