Cayo Exclusive Resort & Spa by Mar-Bella Collection

Kali Patenaude

Great hotel with spectacular service! Rooms were big and spacious, our private pool was clean! Very thoughtful details inside the room to make your stay comfortable. Breakfast buffet included had so many local and international food options. Close walk to Plaka town for some great food and shopping. The view is just spectacular and feels like your own slice of paradise. We hope to be back again, highly recommend.

Ash F

Wonderful quiet hotel even though they were full during summer hols. Executive room with a pool was amazing for the views across Spinalonga and privacy on the balcony. Very comfy bed and pillows. Lovely to have a welcome fruit platter and wine. I’ve taken one star away as there was a dripping noise that they couldn’t fix. There was a shuttle to take guests down to the beach bar but you can walk it in 5 mins. There is an exit by the second pool near to the gym. There were many good restaurants nearby so we only did B&B. Service was very good and the staff especially at breakfast work so hard and are very attentive. We would return if staying in Plaka.

Cha A

We were really disappointed with our experience, particularly given that this is presented as a 5-star resort and we paid over $500 per night. On arrival, our room had cobwebs, mould in the shower and electrical plugs/outlets that were visibly loose and coming away from the wall. The hotel did respond when we raised these issues and offered alternative accommodation, which we appreciated, but we felt the overall standard fell well short of what we expected at this price point. Unfortunately, the issues extended beyond the room. The buffet breakfast was disappointing and felt fairly generic. For a resort in Crete, we expected much better use and presentation of local produce, as well as food that reflected the quality and character of the region. We also dined at the resort’s Michelin-starred chef restaurant and were disappointed with the food. The quality of the produce did not meet our expectations, the meat we were served was tough, and the portions were so small that we had to find additional food afterwards. For a restaurant associated with a Michelin-starred chef, this was particularly disappointing. The bathroom amenities and soaps also felt surprisingly basic and low quality for a hotel at this level. Overall, there was a noticeable gap between the 5-star positioning and the experience we received. At $500+ per night, we expect a much higher standard of cleanliness, maintenance, food quality, portion sizes and amenities. The property itself is beautiful in places, but for us the overall experience did not justify the price or the 5-star expectations.

Georgia D'Arcy

We had a beautiful stay at Cayo hotel for my birthday. The staff from front desk, customer relations, breakfast, bar, dinner staff, cleaners - were all so friendly and go above and beyond. We were blown away by our room. We had a private pool and the view was even better in real life. We loved being able to walk five minutes to Plaka and enjoy the amazing restaurants/ shops there. Highly recommend and definitely returning. Georgia and Hector x

dikla ben shabat

A magical place with a breathtaking sea view. We arrived for our first family vacation in Crete with our two daughters, and from the very first moment we felt warmly welcomed. We were offered an early check-in and even upgraded to larger, more luxurious rooms, which made the start of our vacation perfect. The hotel staff were exceptionally kind, friendly, and attentive, always happy to help with every request. The location is excellent — very close to Plaka and within walking distance of another charming little village, giving us the perfect combination of peace, beautiful scenery, and a special Greek atmosphere. In short, we enjoyed every moment and are already looking forward to our next vacation at this hotel.