FERGUS Club Europa

Sarah Walker

Listen, this is a low cost place so overall I was pretty surprised, pleasantly. Food - very good in the Magnus restaurant. Range of drinks really nice, again worth upgrading to Magnus to experience better. Restaurant staff really really nice. Some pedantic rules about moving tables but they were doing their job and doing it well. One senior manager man was so kind to us when we needed first aid. Pools - decent and well kept Value for money very good. A really enjoyable few days. Some rowdy folk in the main bar but harmless. Children’s entertainment was pretty naff compared to other places. However, reception staff quite rude (no explanation of anything at check in eg timings for breakfast, how to find rooms, how to hire towels… didn’t even wish us a comfortable stay or say goodbye) and room was not turned around once during our stay. I literally had to call twice to ask and it wasn’t done. The sheets and towels were clean on arrival but the sofas in the room and itchy and disgusting. I’m convinced they caused my son’s bites.

Michael Smith

Overall, this is a really good hotel, and my family and I had a fantastic stay. One thing I really appreciated was that there were no nasty surprises. Unlike some all-inclusive hotels, there were no hidden deposits or unexpected charges for food or drinks at certain times. Here, all-inclusive genuinely means all-inclusive, and they certainly don't skimp on the spirits in the drinks! The food was really good, with plenty of choice every day. There are some dishes that are available daily, which is to be expected, but there were also lots of different options each day to keep things interesting. A special mention goes to the Magnus restaurant, which served proper British-style back bacon on two mornings—much appreciated! The bar and reception staff were always friendly, welcoming and great with children. Even the maintenance staff were excellent. When they saw me struggling with four suitcases, they immediately offered to carry our luggage to the room on arrival and back again at checkout without us even asking. That level of service really stood out. Our room was cleaned whenever requested, with fresh towels, clean bedding, and the bathroom and floors all cleaned to a good standard. If I had a few suggestions for improvement, they would be fairly minor. Firstly, the coffee machine in our room didn't work. Personally, I don't think there's any need for fancy coffee machines. Most of your British guests would probably be much happier with a simple kettle! Secondly, the check-in process could definitely be improved. I only realised at the last minute that there's an online express check-in option, but it wasn't very visible. Making guests more aware of this before arrival would help reduce queues. Our check-in itself was quite slow. The member of staff was friendly and polite, but the process took a long time. There was a large group checking in ahead of us, which obviously wasn't his fault, but it did create a lengthy wait. The only part that was a little frustrating came after he'd finished checking in the group. Instead of taking their room keys and heading off, they decided to spend several minutes asking about local attractions, bus routes, beaches and other tourist information. With three families, all with tired children, waiting to check in at around 2am, this probably wasn't the best time for those questions. The staff member was very helpful and happily answered everything, but in situations like that it would be better to politely suggest discussing those topics during normal reception hours, so waiting guests can get to their rooms as quickly as possible. Overall though, these are only small points. We had a brilliant holiday, the staff were wonderful, the food was excellent, and I would happily stay here again.

Darren Okane

Stayed a week on the magnus side with my wife and 2 kids last week, absolutely loved our stay here, the food was top notch and catered for everyone, if you go hungry there is something wrong. Range of drinks was fantastic, and you even had beer and wine on tap. The staff were extremely hardworking and friendly. Would like to give a mention to Julian and Lorenzo, so friendly and a credit to your hotel. Our beds were made every day and towels replaced daily. We would definitely return, and hopefully soon.

Natalie

This is a very honest review. We got back Thursday after doing 7 nights. Pool is great for kids. Perhaps 7 plus they really get their use out of as the slides are the type where you go right under water when you come down. Food delicious, although no wheetabix which my daughter loves. We have figured all inclusive isnt for us as she’s so picky. Entertainment great. Rooms pretty clean., but no blankets unless ask for one. Air con system brill, can set own temperature. No bottled water or kettle which was a biggy for me. Drinks great, coffee nice. I probably wouldn’t stop here again as i want to be more central knowing a local shop is a stones throw away

Lewis Cleland

Came here with my partner and our 2 year old. We had the most amazing time. The food is exceptional with a lot of variety. The chicken kebabs were a personal favourite. The facilities were fantastic for kids, they have an extensive programme to get involved in and there’s loads to do around the area. I loved the trails around the hotel for running as there were loads and the views were spectacular. The staff were extremely helpful and amazing with our daughter always making time to engage with her (especially Carlos and Diogo). We would 100% come back.