Four Points by Sheraton Bur Dubai

Santhoshkumar. NP

Had a wonderful stay at Four Points by Sheraton. The hotel atmosphere was excellent and the rooms were very clean and comfortable. The breakfast was super with a great variety of food, and the dinner was absolutely delicious. The staff were very friendly, supportive, and provided great service throughout our stay. Spacious Gym.Overall, it was a memorable and relaxing experience. Highly recommended

Yasin Nakhuda

Although the hotel is acceptable, the staff is very unprofessional and unpleasant. They are not even able to manage breakfast service properly. The breakfast spread is very average, and during my 3-night stay, there was a 15-minute wait every morning just to get seated for breakfast. In addition, I had a very unpleasant experience. The water heater burst in our room at 1:30 AM while my wife was using the bathroom. Despite such a dangerous situation, when we called room service, they said they would change the heater in the morning and that it would take one hour. There was no apology or sense of urgency at all. We insisted that we had early morning plans and requested a room change. They confirmed that the room would be changed in the morning. However, when we called the front desk in the morning to follow up, we were told to keep our bags ready and that someone would be sent to assist us. We waited approximately 30 minutes, but no one came. I called multiple times in between, and there was a front desk staff member named “Dhilna” who eventually started ignoring our calls. When I went down to the front desk to speak to the manager, Mr. Vinod, he was not even aware of the serious situation in our room. Even after explaining that the staff member had stopped taking my calls, there was still no apology from their side. It felt like they did not know how to say sorry. The manager, Mr. Vinod, eventually helped us change rooms. However, I have not experienced such an unpleasant situation in any 4-star rated hotel before.

Srikanth Ghanathay

I had a very pleasant stay at this hotel overall. The location is quite good, and it’s about a 15–20 minute walk to the nearest metro station, which was manageable. We had booked a studio room, and it exceeded our expectations — the room was spacious, comfortable, and very well designed. The room was exceptionally well equipped, with a washing machine, microwave, induction cooktop, and other essentials, which made the stay very convenient, especially for a longer duration. The concierge staff were extremely helpful and courteous throughout our stay, and the shuttle service to Dubai Mall was a big plus and saved us time and effort. The breakfast spread was excellent, with a good variety and quality options to choose from each morning. The only downside was that room cleaning was delayed almost every day, which could be improved. Overall, it was a comfortable and enjoyable stay, and I would recommend the hotel, especially for families or long stays.

Shruti Sargam

Great hotel. For us it was home away from home as we ended up staying here for 8 days due to the Iran War. And they made us feel welcome. Unlimited drinking water, great amenities and lovely location. There are Super markets, coffee shops, Indian restaurants very close to it. Loved staying here ❤️❤️

Anmol Kaur

It’s 02 hours after paying ₹56000 for 2 nights our family have to wait at reception and requesting them for providing double bed instead of twin bed but this is surprisingly a Marriott property shamelessly keep standing you at reception and begging you for Just Double bed, with 6yrs old kid towing bed is not suitable. Very Disappointing Experience – Not Worth the Money We booked 2 Double Rooms for 2 nights and paid ₹56,000 in advance. Despite this, the hotel staff tried to charge extra money at the property without any clear or valid reason. We even showed proof that the double rooms were available as per the booking confirmation, but they still attempted to take additional payment from us. This kind of behavior is unacceptable, especially from a brand property. The service quality does not match the price at all. With a 3.6 rating, I believe the actual experience feels closer to 2 stars or even lower. Guests should be careful before booking here. Very disappointing stay and not recommended.