Gloria Palace San Agustín Thalasso & Hotel

Mia Lenton

We stayed recently over the May half term with an all inclusive package and had an amazing time - however somethings could be improved. Snack Bar - Most hostile environment at this hotel and yet the quietest. Hardly anyone was at the snack bar throughout the day and yet staff were screaming at one another across it and seemed stressed everytime we went, even when nobody was there.. which overall ruined the experience. Food - Breakfast was great! However, lunch and dinner had the same options everyday and would hardly switch up - I think for the 5 days we stayed, the restaurant changed their deserts once. Another note is the meat, flavourless and cold - even when taken from the main chefs Communication - One note that is personal to our experience was the lack of communication available to the hotel once your done with your stay. We accidentally left a valuable item in our room after check out and tried contacting the hotel via email and through their social media (as phone number won’t work in the UK) and have had 0 response from their email and been completely ignored on their social media (Facebook) - which isn’t brilliant. Obviously not their fault that our item was left behind, however some contact on how to retrieve it back would’ve been useful.. Other than the negatives, the location of the hotel was brilliant! 5 minute walk from the local mall and 10 mins away from a gorgeous beach. Their free bus service to maspalomas was great and their staff behind the bar throughout the daytime and evening were incredible - amazing drinks and massive shoutout to our amazing server Rueben who really made our experience at this hotel amazing.

Chloe Balderson

⭐️⭐️⭐️⭐️⭐️ Fantastic Family Holiday at Gloria Palace, San Agustin - Highly Recommend! We recently stayed at Gloria Palace in San Agustin and it was an absolutely wonderful experience — our first time both at the resort and visiting Gran Canaria. From the moment we arrived, we were really impressed with how clean, well-maintained, and welcoming everything was. The food was excellent with great quality and a wide variety of choices — plenty to suit all tastes and ages. The pool areas are lovely, with ample sun beds and fun slides for the kids. We also enjoyed the spa facilities, which added to the feeling that this hotel truly goes the extra mile for its guests. One special highlight was the reception team. When my daughter accidentally left her beloved teddy among the items taken for cleaning, the staff went above and beyond to find it — she was overjoyed to get her “squashy” back! That personal touch really made our stay extra memorable. We travel about five times a year, and this hotel definitely ranks among the best family resorts we’ve stayed at. We can’t wait to return!

Zuzana Lehocká

The hotel is thoughtfully designed, spotless, practical, and very comfortable. The atmosphere is warm and friendly, and the service is truly excellent. Out in the pool area, there are plenty of sunbeds and umbrellas available. The buffet offers a great selection of food and drinks, and the Thalasso spa is perfect for relaxing in salt water. We also used the hotel gym a few times—it’s surprisingly well-equipped for a hotel! My family and I had a wonderful time. I highly recommend it and would definitely come back!

Neewtoon Neewtoon

⚠️ Warning for regular guests: the pools are no longer heated this year. We are regular guests at Gloria Palace San Agustín and have been choosing this hotel for our holidays in Gran Canaria for many years. One of the main reasons we always came back was the heated pools, especially during certain times of the year. For this reason, we were quite disappointed to discover that the pools are no longer heated. In addition, the rooftop area is currently under construction, which we believe should be communicated more clearly before booking, as it is also one of the hotel’s highlighted features. That said, we would like to point out that the staff remain as friendly and professional as always, the cleanliness is still excellent, and the food continues to be very good. In those aspects, we have no complaints at all. However, speaking honestly and respectfully, we believe that for the current price there are many other options on the island offering similar or even better value, especially now that the heated pools — which used to be one of the hotel’s key selling points — are no longer available. We truly hope the hotel reconsiders this decision, because we have always enjoyed our stays here and would like to continue returning in the future.

Samuel Freeman

Right from arrival the front reception staff were freindly, hospitable and very caring. All staff spoke very good English (as well as other languages) and offered guests lots of information about the rooms, services, facilities and about what's what around the local area. The food was fantastic during all meals! Originally we had gone for half board but we changed our mind as soon as we got there, and at a reasonable cost. The service staff are on you as soon as you sit down, offering drinks and so forth, which is great. The facilties are also great, with plenty of bars open most of the day, two pools (one for kids, the other which is much larger is for the adults and bigger kids), plenty of deck chairs and loungers to sun bathe on, and plenty of areas for shade (if you're a bit shy of the sun. The room I and my wife had was on the 4th floor, we had everything needed such as a large walk in shower, 2 sinks, a toilet, a hair dryer, ple ty of storage for your clothes, and plenty of sockets for your plugs to go into. The outdoor balcony had plenty of space and provided us with a great overview of our hotel, and a fantastic view of the local town and the sea. Talking of which, it takes around 10 minutes of walking to get to the beach. There's a fair few shops that provide everything you need, and there's also a laundrette in town by the local spar shop. Lastly but not least, I'd like to offer my appreciation to ALL of the hard working staff at this fantastic hotel in providing my family with a warm, happy and rememberable stay. Thank you guys n girls x