HM Tropical

Tessa Crowley

We stayed at this hotel with our 1-year-old baby after specifically requesting rooms next to our parents over a month in advance to help with childcare during the stay. When we arrived on Saturday, we were told the hotel had no record of our booking and that there were no rooms available until Tuesday — leaving us without accommodation for 3 nights. The receptionist was extremely unhelpful and unapologetic. After 45–60 minutes of arguing and several phone calls, a room suddenly became available, but it was a downgrade from what we had originally booked. With a small baby and no alternative, we had no choice but to accept it. Our parents experienced similar issues. They had booked a pool-view room but were given a street-view room instead and told they would need to move rooms on Tuesday. Despite our request to stay near each other, they were placed on a different floor. Management were no better. There was no apology, accountability, or effort to properly resolve the situation. We were repeatedly told they “wouldn’t know availability until Tuesday,” which is hard to believe for a functioning hotel. The only solutions offered involved us moving rooms multiple times during our stay — exactly what we were trying to avoid with a baby. When we asked for compensation for the downgraded rooms and terrible experience, management flatly refused. Requests for food credit or even use of the pool beds were treated as unreasonable. Their only gesture was offering a so-called “premium room,” which was essentially the same room with robes, slippers, and a coffee machine — useless for a family with a small child. To make matters worse, our room keys stopped working and we were told it was because additional taxes needed to be paid — more charges on top of an already awful experience. What makes this even more frustrating is that around 40 of our friends and family were also staying at the hotel, bringing them significant business. Even worse, family members arriving on Tuesday were given pool-view rooms, despite us being repeatedly told none were available. The entire experience was filled with incompetence, poor communication, and dishonesty. Do not stay here.

Jo Mc

Travelled with a group 1 out of 3 rooms was okay though we all booked same type. Other 2 with 'lateral sea view' were mainly over a busy road, very noisy. Other room was with pool view, much nicer outlook and away from noise/pollution. The Air-conditioning does not work so had to open patio door open to get some air and the noise and fumes were bad. Requested change, wasnt available. The lifts are a disaster. Only one actually working and they are small so be prepared to wait each time. One of us got stuck in the lift that had apparently been repaired. Others had similar issue. The rooms are clean but small and basic for the price. The bathrooms have frosted glass wall and door, so v little privacy and no fan/window. Breakfast was good, plenty of options and service in bar/pool area was good. Right on the beach which we did like. The lobby is impressive and pool area. Not many good options for restaurants/bars in immediate vicinity but 15 mins in cab into Palma old town in the evenings, which is beautiful. Overall would advise if booking to reserve pool view and a lower floor because of the lift.

Voltti Lehtimaki

Good value for the price. The restaurant was mediocre. No drinking water provided in the room; since I arrived late, I had to hunt down an open beach store to buy some.

Tom

A great hotel in a great location, very clean and tidy, the service was excellent.

Christoph C. Cemper

Very disappointed with the experience at HM Tropical Hotel. I asked to arrange a late checkout upon arrival and was told to come back the day before departure. When I returned the evening before departure, they said I had to come back again in the morning at 9am — which defeats the entire point of a late checkout, as I had to wake up early anyway. Staff showed no flexibility or understanding. And as a kicker I was explained that this is the norm in hotels. But when I got up early enough I could get 3 hours later checkout, but not the rest. To make things worse, the hot water didn’t work for the entire stay. No apology, no resolution, and no compensation offered. The Hotel WIFI fulfills only standards from 15 years ago (3-4 Mbit) and requires you to fill out a huge form (think Mortgage application) to get really poor quality. The breakfast was OK, rooms somewhat clean, average tourist hotel some may say but unfortunately not to recommend. Not what you'd expect from a hotel of this category and premium price of almost 300 EUR/night.